Calgary Ab Technical support Jobs – 91 Openings This Week

Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- Spanish
- English
- Windows
- Work from home
Quick apply
2h
System Analyst, BPSS Operations
ATCO Ltd. - Common Groups —Calgary, AB
- Full-time
- Oracle
- Microsoft Office
- Analysis skills
1d
Application Support Analyst
Trafigura —Calgary, AB
- Full-time
- Computer Science
- English
- Master's degree
Technical Analyst
Absorb —Calgary, AB
- Full-time
- Remote
- Communication skills
- Dental care
- Paid time off
5d
IT Operations - Specialist
Calgary Co-Op —Calgary, AB
- Weekends as needed
- Microsoft Access
- Customer service
- Bachelor's
ERP Application Support Specialist
Contego Software Solutions Inc. —Calgary, AB
- $60,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- ERP systems
- Dental care
Quick apply
8d
IT Support Senior Engineer
Octave Intelligence —Calgary, AB
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
7d
ERP Application Support Specialist
A&A Consulting —Calgary, AB
- $60,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- ERP systems
- Dental care
Quick apply
8d
IT Customer Support I – Service Desk
Alberta Health Services —Calgary, AB
- $29.23–$35.71 an hour
- Weekends as needed
- Customer service
- Communication skills
11h
Systems Administrator
Deveraux Group of Companies —Calgary, AB
- Temporary
- Microsoft Excel
- Computer Science
- Databases
- Profit sharing
- Disability insurance
14d
Intermediate IT Services Specialist
Clio —Calgary, AB
- $79,600–$107,600 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Microsoft Office
- Dental care
- Paid time off
Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
On site/Field IT Support Technician
EvolveIT Corporate Solutions Ltd. —Calgary, AB
- $65,000–$90,000 a year
- Weekends as needed
- Heavy lifting
- Up to 50% travel
- Customer service
Quick apply
6d
Accounting Support Specialist
MNP —Calgary, AB
- Hybrid work
- Bilingual
- English
- Business
School Technologist(s) - Technology - Rocky View Schools
Rocky View Schools —Airdrie, AB
- $28.41–$34.52 an hour
- Immediate opening
- Customer service
- Windows
- Microsoft Office
- Dental care
Applications Engineer
Hexagon —Calgary, AB
- Full-time
- Engineering
- English
- Analysis skills
6d
Systems Administrator 1
City of Calgary —Calgary, AB
- $41.49–$55.51 an hour
- Temporary
- Computer science
- Computer Science
- Customer service
10d
Application Support Analyst - Maternity Leave Coverage
LaPrairie Group —Calgary, AB
- Microsoft Excel
- Computer Science
- ERP systems
Quick apply
8d
Support Engineer
StrongKey —Calgary, AB
- From $50,000 a year
- Full-time
- Computer Science
- English
- Java
- Paid time off
- Work from home
Quick apply
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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technical support jobs near calgary ab

Technical Support Analyst

Pason Systems Corp -
Calgary, AB

Quick apply

Job details

Permanent
2 hours ago

Qualifications

Spanish
Call center
English
Windows
Technical support
Analysis skills
CentOS
Communication skills

Full job description

Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, well-site reporting, remote communications, and web-based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

The Team

The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and services.

The Role

We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment. The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist our clients in troubleshooting and resolving issues during deployment and ongoing use of Pason’s products & services. The role requires an individual who is committed to working through complex problems with a high-level accuracy and with a focus on providing exceptional customer service. This position will support over 200+ Pason field technicians and diverse client base.

Responsibilities:

Respond to customer inquiries via telephone or email to provide problem resolutions in accordance with our service standards
Log all issue-based interactions with clients and field technicians
Identify and escalate situations requiring a field technician when necessary
Troubleshoot and resolve complex software, hardware and technical issues for clients
Collaborate with development staff to recreate problems in a test environment
Remote troubleshooting using a variety of different software tools
Track issues to resolution and update Pason’s Knowledge Base
Stay current with Pason’s products and software changes and updates
Set proper priority for issues to ensure timely resolution
Actively contribute to on-going process improvements
Available for a 4 day on and 4 days off schedule with 11-hour shifts rotating through the day, evening, night and stat holiday shifts
Individual transportation is required

Qualifications:

Experience providing technical support to remote clients
Excellent verbal and written communications skills
Ability to manage multiple concurrent projects/tasks
Ability to identify, isolate and communicate problems from and to all levels of users
Dedicated commitment to customer success
Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Willing to work in a 24 X 7 environment and rotate through day, evening, night and stat holiday shifts.
Fluent oral and written English communication skills
Spanish would be an asset
Located in Calgary, AB

Experience

Call Center experience is an asset
2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be an asset
Experience with oilfield drilling and terminology would be an asset

Education

Certificate or better in Information Technology or related field

Hybrid Work Environment

This position allows the opportunity for an employee to work in a hybrid environment. During the day shifts the analysts will work from the office, however there are 2 night shifts that allow for analysts to work from home.

Perks and Benefits

Competitive compensation packages
Extended health benefits
Work life balance
Health & wellness support
Opportunities to give back
Great vacation time
Employee & family events

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, verification of educational background, a drug and alcohol test (for safety sensitive positions) and criminal background checks.

Quick apply

Refine Your Search

technical support jobs in calgary ab

Technical Support Analyst

System Analyst, BPSS Operations

Application Support Analyst

Technical Analyst

IT Operations - Specialist

ERP Application Support Specialist

IT Support Senior Engineer

ERP Application Support Specialist

IT Customer Support I – Service Desk

Systems Administrator

Intermediate IT Services Specialist

Remote Client Services Analyst

On site/Field IT Support Technician

Accounting Support Specialist

School Technologist(s) - Technology - Rocky View Schools

Applications Engineer

Systems Administrator 1

Application Support Analyst - Maternity Leave Coverage

Support Engineer

Desktop Support Landesk - Alberta, Canada

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