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Quick apply
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Plumber Service Manager (Red Seal Required)

SWR Drain Service Ltd -
Surrey, BC

Quick apply

Job details

Full-time
$90,000–$120,000 a month

Qualifications

WHMIS Certification
Class 5 Licence
Red Seal
Confined Space Certification
Customer service
English
Microsoft Office
Supervising experience
First Aid Certification
Plumbing
Budgeting
Leadership
Communication skills

Full job description

About SWR Plumbing & Drain Service Ltd.

SWR Plumbing & Drain Service Ltd. is a family-owned company that has proudly served the Lower Mainland since 1970. We specialize in plumbing, drainage, hydro-jetting, camera inspections, excavation, emergency services, CIPP, and trenchless pipe rehabilitation.

We are seeking an experienced Service Manager who will oversee our field operations, support our established drainage division, lead the growth of our plumbing department, and assist with the continued development of our new CIPP (Cured-In-Place Pipe Relining) services.

This position reports directly to the CEO.

ResponsibilitiesLeadership & Team Development

Hire, train, mentor, and supervise field technicians.
Foster a culture of accountability, professionalism, safety, and customer service excellence.
Conduct regular performance reviews and provide coaching and development opportunities.
Assist technicians with technical troubleshooting and job-related challenges.

Plumbing Department Growth

Lead the growth and expansion of the Plumbing Department.
Identify opportunities to increase plumbing service revenue and profitability.
Implement systems and processes that improve plumbing operations, efficiency, and customer satisfaction.
Work closely with dispatch to maximize plumbing service opportunities and technician utilization.

Operations Management

Oversee daily field operations and technician performance.
Work closely with the dispatch team by answering technical questions and assisting with assigning the appropriate technician for each job.
Review operational procedures and recommend improvements to increase efficiency and profitability.
Conduct job site inspections and quality assurance spot checks.
Ensure crews are properly stocked with tools, materials, equipment, and safety supplies.
Maintain high standards for job quality, documentation, and customer communication.

Safety & Compliance

Coordinate and oversee safety training programs.
Ensure compliance with WorkSafeBC regulations and company safety policies.
Investigate and report incidents, hazards, and near misses.
Promote a strong safety culture throughout the organization.

Fleet, Equipment & Facilities

Work with the in-house mechanic to ensure vehicles, trailers, equipment, and specialty tools are properly maintained and tracked.
Ensure the shop, yard, warehouse, and vehicles remain clean, organized, and professional.
Monitor inventory levels and equipment requirements.

Customer Service

Support technicians in delivering exceptional customer service.
Assist with resolving customer concerns and technical issues.
Maintain positive relationships with customers, property managers, strata managers, and suppliers.
Promote professionalism and strong communication throughout all customer interactions.

Qualifications

Red Seal Plumber Certification (Journeyperson) – Required
Minimum 10 years of experience in the plumbing and drainage industry.
Minimum 5 years of supervisory or management experience.
Strong knowledge of residential, commercial, and strata plumbing systems.
Strong understanding of drainage, hydro-jetting, camera inspections, and excavation operations.
Experience leading, mentoring, and developing field staff.
Strong knowledge of safety regulations and safe work practices.
Excellent organizational, leadership, and problem-solving skills.
Budget management experience and ability to identify cost-effective solutions.
Ability to prioritize multiple projects and manage changing priorities.
Proficiency with Microsoft Office Suite.
Strong communication and customer service skills.
Valid BC Class 5 Driver's Licence.

Preferred Qualifications

The following certifications are considered assets but may be obtained after hiring:

Occupational First Aid
Confined Space Entry
Fall Protection / Fall Arrest
Ground Disturbance Level II
Traffic Control
WHMIS
Additional supervisory or management training

Compensation

Salary: $90,000 – $120,000 per year, depending on qualifications and experience.

Benefits

Extended Health Care
Dental Care
Vision Care
Paid Time Off
Company Events
On-Site Parking
On-Site Gym
Professional Development and Training Opportunities

Schedule

Permanent Full-Time
Monday to Friday
8–10 hour shifts
Occasional overtime and weekend support as required

Location

Surrey, BC

Applicants must be able to reliably commute to Surrey or relocate before starting employment.

Join Our Team

This is an excellent opportunity for a motivated leader who wants to make a meaningful impact in a growing company. If you are a Red Seal Plumber with strong leadership skills and a passion for building teams, improving operations, and growing a plumbing department, we would like to hear from you.

Job Type: Full-time

Pay: $90,000.00-$120,000.00 per month

Experience:

Plumbing & Drainage: 10 years (preferred)
Supervisor or Management: 5 years (preferred)

Language:

English Fluently (required)

Licence/Certification:

Red Seal Plumber Certification (Journeyman) (required)

Work Location: In person

Quick apply

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