Waterloo On Customer experience analyst Jobs – 112 Openings This Week

QA Analyst
Sienci Labs Inc. —Waterloo, ON
- $70,000–$75,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Vision care
Quick apply
Fleet Analyst
Breadner Trailer Sales —Breslau, ON
- $65,000–$75,000 a year
- Full-time
- ERP systems
- Dry van
- Microsoft Office
Quick apply
3h
Actuarial Pricing Manager-Commercial Lines
Gore Mutual Insurance —Cambridge, ON
- $118,500–$168,500 a year
- Hybrid work
- Research
- SQL
- Bachelor's
- Disability insurance
- Dental care
Senior Business Systems Engineer
Sonova —Kitchener, ON
- $91,200–$114,000 a year
- Hybrid work
- Computer Science
- Customer service
- ERP systems
Supervisor, Infrastructure Planning (Sanitary and Stormwater)
City of Kitchener —Kitchener, ON
- $60.88–$76.10 an hour
- Temporary
- Research
- Supervising experience
- Project management
1d
Senior Maintenance Manager
CAN ASA-Jones Lang LaSalle Real Estate Services, Inc. —Cambridge, ON
- $150,000–$192,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Maintenance
Quick apply
Senior Maintenance Manager
JLL —Cambridge, ON
- $150,000–$192,000 a year
- AutoCAD
- Microsoft Excel
- Maintenance
Senior Technical Analyst
Royal Bank of Canada —Guelph, ON
- Full-time
- Customer service
7d

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Fleet Analyst
Breadner Trailer Sales —Breslau, ON
Coordinate annual inspection reporting, customer notifications, completion tracking, and certificate updates. Previous experience in leasing coordination, fleet…
$65,000–$75,000 a year
Quick apply
3h

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Lead Scientist - Applied ML
Canadian Tire Corporation, Ltd. —Toronto, ON
Lead development of forecasting, price/markdown/assortment optimization, propensity and uplift models. Partner with governance teams to embed AI/DS governance (…
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Senior Data Engineer
Tangerine Bank —Toronto, ON
Participates in the design and implementation of the Tangerine data engineering strategy and platform, advising senior leadership and executing on the vision…

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QA Analyst

Sienci Labs Inc. -
Waterloo, ON

Quick apply

Job details

Permanent | Full-time
$70,000–$75,000 a year

Qualifications

Jira
CI/CD
Node.js
Computer Science
React
Engineering
Firmware
Selenium
Software quality assurance
Bachelor's
Software development
Unit testing
Root cause analysis
TypeScript
Communication skills
CNC
Debugging

Full job description

About Sienci Labs

At Sienci Labs, we build software that empowers people to create, collaborate, and innovate. Our tools are used by a growing community of developers, businesses, and creators around the world. We're a small, fast-moving team that thrives on solving real-world problems through clean code, smart engineering, and a relentless focus on quality.

About the Role

We're looking for a sharp, detail-oriented QA Analyst who brings hands-on CNC experience to the table. This role is not just about testing code—it's about being the bridge between our software development team and other departments (customer support, product, manufacturing, sales, etc.).

You will proactively reach out to these teams to uncover bugs, understand how our software behaves in real CNC workflows, and ensure issues are caught early and communicated clearly. If you understand how CNC machines operate, how operators think, and how software can break in the real world, we want to talk to you.

What You'll Be Doing

Act as a liaison between the software development team and other departments (support, product, manufacturing, sales) to identify, prioritize, and document software bugs.
Proactively communicate with non-technical teams to gather real-world bug reports and usage feedback.
Write and maintain unit tests and automated test suites for our Electron, React, Node.js, and TypeScript stack.
Use Jira to track tasks, report bugs, and collaborate with developers.
Reproduce, document, and escalate bugs found in CNC-related software workflows.
Perform manual and automated testing across desktop (Electron) and web applications.
Help improve QA processes to catch issues earlier in development, especially those related to CNC toolpath generation, machine control, or user interface.
Keep test documentation up to date and advocate for best practices in testing.

What We're Looking For

CNC experience – required (you understand G-code, toolpaths, machine setup, and common failure modes in CNC workflows).
Knowledge of CNC firmware, specifically GRBL and GRBLHAL – strongly preferred (candidates with this experience can dive deeper into debugging and root cause analysis right away).
Experience with software QA methodologies and defect tracking.
Proficiency with Jira for task management and bug reporting.
Strong skills in unit testing frameworks (Jest, Mocha, etc.) and test automation.
Familiarity with our stack: Electron, React, Node.js, TypeScript.
Ability to work independently, troubleshoot issues, and propose solutions.
Clear communication skills – you can explain technical issues to developers, non-technical staff, and customers alike.
A proactive mindset – you don't wait for bugs to be reported; you seek them out from other teams.

Nice to Have

Experience with end-to-end testing tools (Cypress, Playwright, Selenium).
Knowledge of CI/CD pipelines and integrating automated tests.
Background in customer-facing bug triage (working with support teams).
Experience with CAM software or other CNC controller software (e.g., Mach3, LinuxCNC).

Education & Experience

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) – preferred.
3+ years in QA/testing roles (preferred).
2+ years in software development environments (preferred).
CNC experience – required.
GRBL/GRBLHAL knowledge – strongly preferred.

Why Work at Sienci Labs?

You'll be part of a tight-knit team where your work has a direct impact on thousands of users. You'll help shape how our software interacts with real-world CNC machines, and you'll be the voice connecting development to the rest of the company. Clean code, smart testing, continuous improvement—and no bureaucracy.

Schedule

Monday to Friday

Work Location

In-person (preferred) or hybrid (must be local to Waterloo, ON N2V 1C6)

Pay: $70,000.00-$75,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Vision care

Work Location: In person

Quick apply

Refine Your Search

customer experience analyst jobs in waterloo on

QA Analyst

Fleet Analyst

Actuarial Pricing Manager-Commercial Lines

Senior Business Systems Engineer

Supervisor, Infrastructure Planning (Sanitary and Stormwater)

Senior Maintenance Manager

Senior Maintenance Manager

Senior Technical Analyst

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