Samsic is HIRING – Account Manager - Air New Zealand
We are looking for an Account Manager who will provide direct support to the Operations Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.
We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
3880 Grant McConachie Way, Richmond, BC (Vancouver International Airport | YVR)
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
Account Manager
JOB DESCRIPTION
- Lead by example to deliver consistently great service to our customers and apply the security and safety culture.
- Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis.
- Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
- Ensure compliance with all Samsic’s corporate and airline safety and security procedures to meet/exceed regulatory standards.
- Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers' and operations' requirements.
- Work with the Operations Manager to ensure staffing levels are complete, and assist in the hiring process, including interviewing and delivering all training.
- Work with the Operations Manager to ensure employee assessments are completed in a timely fashion.
- Assist the Operations Manager in developing and implementing disciplinary measures in accordance with company policies and procedures.
- Assist the Operations Manager in creating termination letters and executing an employee termination process in accordance with company policies and procedures.
- Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets.
- Lead the continuous improvement of Passenger service by monitoring operational processes and managing Quality, Security and Safety findings.
- Maintain, monitor, and report on agreed key performance indicators (KPI's) including Quality, Security and Safety targets.
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
- Serves as the point of contact/escalation for issues or activities that the customer encounters and expedites resolutions.
- Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports.
- Communicate or ensure communication regarding security and safety requirements/instructions.
- Ensure all agreed training is completed and documented.
- Build and maintain relationships with stakeholders, internal and external.
- Represent the Company at regular or ad-hoc meetings with clients.
- Represent the Company at all times with the utmost professionalism and lead by example.
- Resolve issues/conflicts in a timely manner.
- Ensure efficient operation of inbound and outbound flights.
- Ensure senior management is informed of important issues, such as flight irregularity in a timely manner.
- Perform other job duties as assigned.
REQUIREMENTS & QUALIFICATIONS:
- Must possess at least a High School Diploma / GED equivalent. Degree preferred.
- At least three years of progressive leadership/management experience, including customer service.
- Previous experience in leading teams for optimal operational and financial results.
- Knowledge of applicable Airport regulations, including standard security, Health & Safety program and familiarity with Canada Labour Code or a Bachelor’s degree in a related field.
- Comply with all federal, provincial, airport authority and carrier security requirements.
- Must be flexible to work various shifts, weekends, or irregular shifts.
- Excellent computer skills. Microsoft Office and reporting tools.
- Excellent communication skills.
- Excellent organizational skills.
- Able to obtain a Restricted Area Identification ID Pass (RAIC).
- Must be able to lift up to 70 pounds.
- Must be able to stand, lift, bend, push and pull for an extended time.
- Must be willing to work in all types of elevated noise levels within the airport environment.
- Must successfully complete the necessary training.
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Leadership: 3 years (preferred)
- Aviation: 1 year (preferred)
Licence/Certification:
- RAIC (Red Pass) (preferred)
Work Location: In person
