About Iconic POS
At Iconic POS, our journey began in 2015 with a simple mission to help a merchant optimize their Point of Sale (POS) system. Through years of hands-on experience across diverse industries, we gained deep expertise in POS implementation and business technology solutions. Along the way, we identified a common challenge faced by merchants: payment processing services often lacked transparency and included hidden costs. Today, creating meaningful value for our clients while making a positive impact remains at the heart of everything we do.
Iconic POS offers a comprehensive suite of business solutions, including transparent payment processing services, cloud-based and traditional POS systems, IT infrastructure and support services, and business consulting. We proudly support businesses across a wide range of industries, including retail, restaurants, grocery stores, salons, and service-based organizations. Our commitment to innovation, customer success, and operational excellence enables us to provide technology-driven solutions that empower businesses to grow, streamline operations, and achieve long-term success.
Website: www.iconicpos.com
The Account Executive is a dynamic hybrid role responsible for driving new business growth while delivering exceptional technical implementation and support for Point of Sale (POS) solutions. Approximately 70% of the role focuses on sales and business development, including identifying new opportunities, building and nurturing client relationships, conducting product demonstrations, managing the sales pipeline, and achieving revenue targets. The remaining 30% focuses on technical implementation and support, including installing, configuring, customizing, and troubleshooting POS hardware, software, and integrated payment solutions for clients.
The successful candidate will serve as a trusted advisor throughout the customer journey from prospecting and solution design to implementation, training, and ongoing support. This role requires strong communication, relationship-building, technical problem-solving, and organizational skills, with the ability to collaborate across sales and technical teams to deliver an outstanding customer experience. Due to the nature of the business, the position requires frequent travel to client locations, occasional weekend or after-hours work based on customer requirements, and maintaining a valid driver's license and reliable vehicle.
Key Responsibilities:
POS Solutions Sales (70%)
- Identify and pursue new business opportunities through networking, cold calling, attending industry events, and leveraging existing relationships.
- Negotiate pricing, contract terms, and service agreements in line with company policies.
- Monitor market trends, competitor activities, and customer feedback to refine sales approaches.
- Collaborate with the sales operations team to support the creation of compelling sales proposals.
- Perform regular follow-ups via phone and email and maintain regular communication with prospective clients after the initial proposal has been sent. Provide updates, address questions or concerns, and nurture relationships to enhance the likelihood of closing deals. Follow up regarding tech support, bank verifications, and client data collection.
- Administer and maintain the client/lead data in the Customer Relationship Management (CRM) system. Ensure data accuracy, cleanliness, and completeness. Train and support sales teams on CRM usage and provide guidance on data entry and reporting.
- Perform online demos to prospective clients.
- Prepare regular reports on sales activity, pipeline status, and forecasts for senior management.
- Train and mentor junior sales representatives (if applicable).
POS Technical Support and additional IT Support (30%)
- Gather and analyze client requirements for new POS installations or upgrades. Lead product demonstrations and client onboarding sessions.
- Configure, test, and deploy POS hardware and software solutions according to client specifications.
- Customize POS system settings, menus, and workflows to align with business operations.
- Provide technical support and troubleshooting for deployed POS systems, both remotely and on-site.
- Assist in training clients and internal teams on POS system usage and best practices.
- Monitor system performance, identify issues, and recommend optimizations or upgrades.
- Document solution configurations, client setups, and support resolutions accurately.
- Stay current with new POS technologies, software updates, and industry trends.
- Assist with integrations between POS systems and third-party platforms (e.g., payment gateways, inventory, loyalty programs).
- Maintain deep knowledge of the company’s POS offerings, including hardware, software, payment processing, and add-on services.
- Under limited supervision, perform technical work involved with installing, configuring, supporting, and maintaining the Point of Sales (POS) software and systems and related devices for our clients.
i) Set up network cables onsite
ii) Set up LAN/WLAN connection between main server and POS peripherals (printer,
tablets, payment terminals, scales, etc.)
iii) Install POS application systems
iv) Integrate POS to other systems as needed
v) Set up menu or inventory data
- Efficiently troubleshoot problems related to various electronic equipment. Test and repair cables and associated equipment.
- Able to keep tools, equipment, materials, the vehicle and the workplace organized while working systematically and efficiently.
- Assist with the management of the website and SEO.
Based on customer requirements, availability on weekends or after hours may be required. Additionally, you will be required to maintain a valid driver's license and a reliable vehicle. This role requires time in the office and frequent travel to clients' sites
Qualifications:
- 10+ years of specialized integrated Point of Sale technology, including sales and technical support.
- Proven track record of delivering sales growth and technical implementation of technology.
- Deep understanding of POS technologies, eCommerce, customer experience trends, industry regulations, financial management, and business strategy.
- Bachelor's degree or Diploma in Computer Science or related Science of technical field with relevant industry experience
- Taiwanese Mandarin is an asset
Preferred Qualifications
- Diploma or bachelor’s degree in business, IT, Marketing, or a related field.
- Experience working in Retail Technology, Print Shops, or POS environments will be an advantage.
Compensation & Benefits
- Competitive salary, based on experience and qualifications.
- Full-time position with 40 hours per week.
- Two (2) weeks of paid vacation annually.
- Health Spending Account (HSA) benefit program.
- Mileage reimbursement for approved business-related travel.
- Opportunity to work in a dynamic and growing technology and print services environment.
Note: A reliable vehicle and a valid driver's license are required for this position.
Pay: $40,000.00-$50,000.00 per year
Experience:
- POS : 4 years (required)
- Business development: 4 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
