Vancouver, Bc Technical support occupations Jobs – 100 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Vancouver, BC
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
5d
Technical Account Manager
Fortinet —Burnaby, BC
- $104,000–$128,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Customer Service Specialist
Celayix —Vancouver, BC
- Overtime
- Customer service
- English
- Communication skills
Technical Account Manager
AfterShip —Vancouver, BC
- $87,000–$141,000 a year
- Remote
- APIs
- Communication skills
- Commuter benefits
- Paid time off
Quick apply
14d
IT Technician
Innovation Networks —Vancouver, BC
- $80 an hour
- Full-time
- Azure
- Customer service
- English
Solutions Engineer
Numa —Vancouver, BC
- $70,000 a year
- Remote
- Data analysis skills
- SQL
- JavaScript
- Paid time off
Quick apply
Information Technologist (Info Tech)
School District #43 (Coquitlam) —Coquitlam, BC
- $37.87 an hour
- Full-time
- IT
- Dental care
7d
Nhân viên IT Support
SolarBK —Vancouver, BC
- Linux
13d
IT Intern
Musqueam Indian Band —Vancouver, BC
- Full-time
- Microsoft Outlook
Quick apply
IT Technology Dept.
FleetWatch Systems —Vancouver, BC

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IT Support Analyst
Amphenol HSIO —Markham, ON
Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision…
$50,000–$85,000 a year
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Merchant Support Technical Specialist
Jonas Software —Markham, ON
Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting…
$65,000–$75,000 a year
13d

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Remote Client Services Analyst

QHR Technologies Inc -
Vancouver, BC

Quick apply

Job details

Full-time
$45,000 a year
5 days ago

Qualifications

Software troubleshooting
Process improvement
Computer skills
Typing

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

technical support occupations jobs in vancouver, bc

Remote Client Services Analyst

Technical Account Manager

Customer Service Specialist

Technical Account Manager

IT Technician

Solutions Engineer

Information Technologist (Info Tech)

Nhân viên IT Support

IT Intern

IT Technology Dept.

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