Tier 2 it engineer Jobs

Tier 2 IT Engineer
Koala Technology —Abbotsford, BC
- $55,000–$70,000 a year
- Full-time
- Azure
- Heavy lifting
- Software troubleshooting
- Mileage reimbursement
- Paid time off
Tier 1 IT Technician
Koala Technology —Abbotsford, BC
- $40,000–$60,000 a year
- Full-time
- Azure
- Heavy lifting
- Laboratory experience
- Mileage reimbursement
- Paid time off
1d
Senior Analytics Engineer
Super.com —Canada
- $118,000–$170,000 a year
- Full-time
- Remote
- SQL
- Accounting
- Python
- Paid time off
9d
Senior Software Engineer, Data Platform
Super.com —Canada
- $120,000–$170,000 a year
- Full-time
- Remote
- SQL
- Machine learning
- Warehouse experience
- Paid time off
Design Engineer - Canada
Ashby —Canada
- $121,000–$248,000 a year
- Full-time
- Remote
- APIs
- Paid time off
Founding Director of Engineering (Remote)
AI Acquisition —Canada
- $15,000–$40,000 a month
- Full-time
- Remote
- Computer Science
- Master's degree
- AI
Quick apply
8d
Director of Engineering, Core Experience
Super.com —Canada
- $215,000–$316,000 a year
- Full-time
- Remote
- AWS
- JavaScript
- Travel
- Paid time off
Senior Sales Engineer - Data Protection
N-able —Canada
- Full-time
- Remote
- Sales
- Project management
- Presentation skills
- Employee stock purchase plan
- Dental care
Plant Manager
Air Liquide —Moncton, NB
- From $80,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
2h

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Tier 2 IT Engineer

Koala Technology
Abbotsford, BC

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Job details

Permanent | Full-time
$55,000–$70,000 a year

Qualifications

Microsoft Windows Server
TCP
Azure
Heavy lifting
Software troubleshooting
NFS
OSPF
Encryption
Microsoft SQL Server
English
Microsoft Exchange
Microsoft Office
Bash (Unix shell)
SQL
DHCP
Debian
SSL
PostgreSQL
Remote access software
IT support
Computer networking
DNS
SSH
Linux
Cybersecurity
Communication skills
PowerShell
Active Directory
Intune
ESXi
MySQL
VPN

Full job description

As a Tier 2 IT Engineer, you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.

Providing top-tier customer service to clients.
Testing and evaluating new systems and software.
Client communication & task management.
Documenting support activities and maintaining accurate records.
Role is in-person in Abbotsford office servicing clients in the Fraser Valley.
Role is full time, though there may be opportunity for part-time as well.

Compensation

Compensation: $50-70k depending on abilities and fulfillment of the rest of this job description
PHSP health plan to be allocated as you see fit
Day-off for your birthday
Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year

Experience

To be successful in this role, you should have:

A degree in computing or demonstrable equivalent ability
Around 3 years of experience in a related role or demonstrable equivalent ability
Excellent problem-solving skills
Eagerness to learn and solve challenges with a growth mindset
Strong communication skills
Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
Strong rapport with clients
A reliable and presentable vehicle and a license to drive it
Ability to lift 50 lbs
Ability to pass a criminal record check
If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
Professional written and oral English fluency

Skills & Technologies

The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu
Windows and Mac workstations
Microsoft 365, Intune, Teams, Defender, and Azure
SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language
Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs
Exchange Server (just kidding)
Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
Google Workspace
Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)
Scripting with Powershell, or bash
Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC
Cybsecurity protections including EDR, DNS Filtering, IPS, DLP, etc.
Backup solutions such as Acronis, Cove, Altaro, Backblaze
Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
Retro Encabulators such as the one made by Rockwell
Networking ecosystems including Fortinet, Unifi, PFSense, OPNSense, Microtik
Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN, ZTNA, OSPF, SSL, RFC2549, etc.
Telephony systems including SIP, Asterisk, or 3CX
Printers and scanners including scan-to-email, scan-to-cloud, defenestration because printers are the worst
MSP platforms including PSAs, RMMs, MDMs, Documentation, etc.
Sledgehammers and light explosives for secure deprecation of particularly frustrating printers

Capabilities

The more of these things you can do, the better:

Troubleshoot all workstation technical issues
Troubleshoot nearly-all single-site network issues
Troubleshoot most server technical issues
Troubleshoot some campus or multi-site network issues
Troubleshoot some distributed or cluster server issues
Rap the full theme song to the Fresh Prince of Bel-Air
Set up a new basic business network with device connectivity, on-prem Windows server, 365, and security
Prevent and respond to viruses, ransomware, and other cybsecurity breaches
Configuring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace
Migrate businesses from Google Workspace to Office 365 or vice versa
Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
Integrate, configure, and provision SAAS and line-of-business apps for clients
Configuring and managing hypervisors and related networking
Hit an HP Laserjet from 100 yards with 3x optics and a 5km/h crosswind.
Writing PowerShell or bash scripts to automate tasks or process data.
(Fine to use AI as long as you can proofread/correct the output)
Explain technical options to clients in a way that empowers them to make an informed decision for their business
Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans
Install Windows 11 without using a Microsoft account
Produce good documentation both for internal use and for clients
Teach and mentor junior staff

Related job titles: systems administrator, sysadmin, systems engineer, network engineer, IT engineer, IT support, IT Helpdesk, BOFH, IT Technician,

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

Casual dress
Extended health care
Mileage reimbursement
On-site parking
Paid time off

Application question(s):

Do you reside in the Fraser Valley, or do you already have firm plans to move there?
Do you have a drivers license and a reliable vehicle with at least 4 wheels?

Experience:

IT: 3 years (preferred)

Work Location: In person

Apply Now

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Tier 2 IT Engineer

Tier 1 IT Technician

Senior Analytics Engineer

Senior Software Engineer, Data Platform

Design Engineer - Canada

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Director of Engineering, Core Experience

Senior Sales Engineer - Data Protection

Plant Manager

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