Toronto, On Outbound customer service representative Jobs – 34 Openings This Week

Customer Success Representative
Citron Hygiene —Markham, ON
- $51,000 a year
- Full-time
- Hospitality
- Sales
- Salesforce
Quick apply
5d
Customer Service Representative (Spanish Required)
GIGG EXPRESS INC —Mississauga, ON
- $19–$20 an hour
- Temporary
- Microsoft Word
- Spanish
- Customer service
- Dental care
- Life insurance
Quick apply
9d
Customer Service Representative (AZ2012-4)
Karcher North America Incorporated —Mississauga, ON
- Sales
- High school diploma or GED
- Communication skills
Quick apply
Customer Service Rep - AR 2-2011
Karcher North America Incorporated —Mississauga, ON
- Sales
- Customer service
- High school diploma or GED
Quick apply
Customer Sales Representative
The Kitchen Barista —Concord, ON
- $18–$20 an hour
- Full-time
- Sales
- Training & development
- Communication skills
- Store discount
Quick apply
2d
Customer Serivce Representative (AR 2013-1)
Karcher North America Incorporated —Mississauga, ON
- Sales
- Customer service
- High school diploma or GED
Quick apply
Member Services Rep
Crunch Fitness Canada —Brampton, ON
- $17.60 an hour
- Part-time
- CPR Certification
- Heavy lifting
- Customer service
Quick apply

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Customer Success Representative
Citron Hygiene —Markham, ON
This role includes helping to field customer calls, serve as a liaison between customers, service technicians, and sales representatives, and complete reviews…
$51,000 a year
Quick apply
5d

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Customer Success Representative

Citron Hygiene -
Markham, ON

Quick apply

Job details

Permanent | Full-time
$51,000 a year
5 days ago

Qualifications

Hospitality
Financial auditing
Sales
Call center experience
Salesforce
Microsoft Office
Recruiting
Computer skills
Communication skills

Full job description

Great companies start with great people!

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Role Profile
Reporting directly to the Head of Customer Success, the Customer Success Representative is critical as the first impression of Citron. This role includes helping to field customer calls, serve as a liaison between customers, service technicians, and sales representatives, and complete reviews and approvals of contracts. This role would assist customers in scheduling services and be the first point of contact to resolving concerns and work closely with Sales on their contracts review and approval. They must have excellent computer skills, good problem-solving ability, CRM (Sales Force) and superb communication and interpersonal skills. The position requires time on the phone, a good deal of patience and the ability to multi-task.
__________________________________________________________________ _______________
Key Responsibilities
Under the supervision of the Head of Customer Success, the duties and responsibilities of the Customer Success Representative include, but are not limited to, the following:

Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders.
Initiates required action for response to customer service requests.
Process credit card information for online orders.
Ensures and provides quality service to both internal and external customers.
Responds professionally to all customer calls, providing exceptional resolution to customer issues and complaints, where required.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Performs assigned system maintenance to various electronic order or customer files.
Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department.
Assisting to manage the service queue in Salesforce.
Review, audit and approve Sales contracts
Other duties as assigned.

Departmental/Organisational Impact
Internal: Ongoing contact with personnel at all levels within Citron – especially but not limited to: - regional and strategic team members in sales, operations, finance and sales support functions, Team leaders, Sales leadership, Sales Operations team members.
External: Customer Contacts will include local decision makers, business owners and existing customer contacts.
______________________________________ ____________________
Knowledge and Experience
Essential

Proficiency in Microsoft Office and suite of programs.
2 -5 years of experience in a call centre environment
Must be willing to work flexible hours between 8 a.m. and 8 p.m. on weekdays;
Able to work on a computer for long periods of time;

Desirable

Experience in retail or hospitality considered an asset.
Experience with Salesforce will be considered an asset.
Knowledge of the washroom or consumable industry markets.
Outbound calling – soft selling skills

________________________________________________________________________________________
Skills Required

Ability to successfully navigate with all departments with tact and diplomacy.
Outgoing personality.
Ability to multitask.
Strong in customer relations; and
Excellent telephone skills
It is required to spend long hours concentrating, which will require attention to detail and high levels of accuracy;
It is required to meet a number of deadlines that can cause stress.

__________________________________________________________________________________________

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

As a people first company, we believe every candidate deserves a genuine human experience. Our recruitment process is fully human led; no AI is used at any stage. Every review, assessment, screening, and hiring decision is made thoughtfully by a recruiter and/or a hiring manager.

Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.

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Refine Your Search

outbound customer service representative jobs in toronto, on

Customer Success Representative

Customer Service Representative (Spanish Required)

Customer Service Representative (AZ2012-4)

Customer Service Rep - AR 2-2011

Customer Sales Representative

Customer Serivce Representative (AR 2013-1)

Member Services Rep

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