Job Title: Technical Inside Sales Representative, Western Canada
Location: Acheson, Alberta (Edmonton Area)
Employment Type: Full-Time | Onsite
About Us
Ingersoll Rand is a Fortune 500 company driven by an ownership mindset and a commitment to making life better for our employees, customers, and communities. Through our portfolio of industry-leading brands, we deliver mission-critical solutions that help customers improve productivity, efficiency, and sustainability. Learn more at www.irco.com.
Job Overview
The Technical Inside Sales Representative serves as a trusted technical and customer support resource for aftermarket products, parts, repairs, and service solutions across Western Canada. This role combines technical expertise, customer engagement, and inside sales responsibilities to support distributors, OEMs, engineering firms, service providers, and end users. As a key member of the team, you will work closely with Sales, Operations, Engineering, and Service teams to provide technical guidance, develop quotations, coordinate repair and field service activities, manage warranty claims, and support customers with troubleshooting and equipment-related inquiries. The ideal candidate brings a strong mechanical aptitude, exceptional customer service skills, and a passion for helping customers solve complex industrial equipment challenges. This is an excellent opportunity for someone looking to expand their technical expertise, gain exposure to industrial equipment solutions, and build a long-term career with a global industry leader.
Key Responsibilities
- Serve as the primary technical support resource for aftermarket customers, providing guidance on repairs, replacements, upgrades, and service solutions.
- Prepare and manage quotations for aftermarket parts, repairs, field service work, and industrial equipment solutions.
- Process customer purchase orders, generate order acknowledgments, create work orders, and support order fulfillment activities.
- Coordinate repair activities and field service projects with customers, technicians, operations teams, and service partners.
- Provide troubleshooting support for blower systems, controls, maintenance requirements, and operational issues.
- Evaluate warranty claims, manage Return Material Authorization (RMA) processes, and coordinate corrective actions when required.
- Identify replacement equipment options and recommend solutions for discontinued or obsolete products.
- Support customers with technical inquiries and product selection while delivering a high level of responsiveness and professionalism.
- Utilize ERP systems to manage quotes, orders, inventory transactions, backlogs, and customer records.
- Partner with Operations, Engineering, Sales, and Service teams to ensure customer expectations are met and business objectives are achieved.
- Monitor order status and proactively communicate updates, ensuring customers remain informed throughout the process.
- Support continuous improvement initiatives that enhance customer experience, operational efficiency, and service performance.
Qualifications
- Minimum 5 years of experience in technical inside sales, industrial customer service, aftermarket support, equipment service, or a related industrial environment.
- Experience supporting industrial, mechanical, or rotating equipment customers.
- Strong customer service orientation with the ability to build trust and deliver solutions in fast-paced situations.
- Experience preparing quotations, processing customer orders, creating work orders, and managing customer transactions.
- Proficiency with ERP systems such as Oracle, SAP, Epicor, or similar business systems.
- Strong mechanical aptitude with the ability to learn technical equipment, applications, and troubleshooting processes.
- Excellent communication, organizational, and problem-solving skills.
- Ability to prioritize multiple customer requests while maintaining attention to detail and follow-through.
- Self-motivated and able to work independently while collaborating effectively with cross-functional teams.
Preferred Qualifications
- Diploma in Mechanical Engineering Technology or a related technical discipline.
- Experience supporting aftermarket parts, repairs, warranties, or service operations.
- Background as a mechanic, millwright, industrial equipment technician, product support specialist, or industrial customer service representative.
- Experience with blower systems, compressors, pumps, rotating equipment, or related industrial technologies.
- Experience using Oracle ERP systems.
What Makes a Successful Candidate?
- Responds quickly and accurately to customer inquiries.
- Demonstrates urgency and ownership when resolving customer challenges.
- Maintains professionalism during high-pressure equipment or service-related situations.
- Learns technical products and troubleshooting processes quickly.
- Balances customer needs, business priorities, and operational requirements effectively.
- Consistently delivers exceptional customer experiences through proactive communication and follow-through.
Career Growth Opportunities At Ingersoll Rand, we invest in our people and provide opportunities for continued development and advancement. This role offers potential career paths into:
- Technical Sales
- Product Support
- Service Management
- Commercial Operations
Work Arrangement
- Onsite position based in Acheson, Alberta (Edmonton Area).
- Standard business hours.
What We Offer
At Ingersoll Rand, we foster a culture of ownership, innovation, and growth. Our comprehensive benefits package is designed to support employees both professionally and personally and includes:
- Medical, Dental, and Vision Coverage
- Life and Disability Insurance
- Retirement Savings Program with Company Contributions
- Employee Stock Programs
- Paid Time Off and Company Holidays
- Wellness Programs and Employee Assistance Resources
- Professional Development and Career Advancement Opportunities
- Collaborative and Inclusive Work Environment
Ingersoll Rand is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. Ingersoll Rand Inc. (NYSE: IR) is a global leader in mission-critical flow creation and industrial solutions. For more information, visit www.IRCO.com.
