Convergint Jobs

Service Dispatcher - Security Solutions
Convergint Technologies Ltd —Brantford, ON
- $55,000–$60,000 a year
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Bilingual Human Generalist FR/EN
Convergint Technologies Ltd —Laval, QC
- $80,000–$90,000 a year
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Talent Acquisition Specialist
Convergint Technologies Ltd —Calgary, AB
- $70,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Office Administrator
Convergint Technologies Ltd —Dartmouth, NS
- $23–$25 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Coordonnateur/trice santé et sécurité bilingue (FR/AN)
Convergint Technologies Ltd —Laval, QC
- $85,000–$95,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Designated paid holidays
- Dental care
Quick apply
Invoicing Administrator
Convergint Technologies Ltd —Calgary, AB
- $55,000–$58,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Project Administrator - Security Solutions (Capital Projects)
Convergint Technologies Ltd —Dartmouth, NS
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Designated paid holidays
- Dental care
Quick apply
Building Information Modeling Technician
Convergint Technologies Ltd —Calgary, AB
- CAD
- Engineering
- Electrical Engineering
- Designated paid holidays
- Dental care
Quick apply
Security Technician - SASKATOON AREA
Convergint Technologies Ltd —Regina, SK
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Représentant(e) des ventes bilingue - Solutions de sécurité
Convergint Technologies Ltd —Laval, QC
- Full-time
- Remote
- Bilingual
- Sales
- Engineering
- Designated paid holidays
- Dental care
Quick apply
Coordonnateur/trice de service bilingue - AN/FR
Convergint Technologies Ltd —Laval, QC
- On call
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Document Controller
Convergint Technologies Ltd —Dartmouth, NS
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Security Systems Technician
Convergint Technologies Ltd —Ottawa, ON
- $28–$40 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Warehouse Coordinator
Convergint Technologies Ltd —Calgary, AB
- $20–$21 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Enterprise Level Account Executive - Security Solutions
Convergint Technologies Ltd —Burnaby, BC
- $80,000–$85,000 a year
- Full-time
- Sales
- Engineering
- Microsoft Office
- Designated paid holidays
- Dental care
Quick apply
5d
Automation Systems Technician
Convergint Technologies Ltd —Brantford, ON
- $30–$37 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Security Technician
Convergint Technologies Ltd —Edmonton, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Service Manager
Convergint Technologies Ltd —Mississauga, ON
- $130,000–$135,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Technicien en systèmes de sécurité – service
Convergint Technologies Ltd —Laval, QC
- Remote
- Microsoft Word
- Computer science
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Enterprise Level Account Executive - Security Solutions
Convergint Technologies Ltd —Calgary, AB
- Full-time
- Sales
- Engineering
- Microsoft Office
- Designated paid holidays
- Dental care
Quick apply
6d

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Service Dispatcher - Security Solutions

Convergint Technologies Ltd -
Brantford, ON

Quick apply

Job details

$55,000–$60,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
Filing
Administrative experience
Organizational skills
Security
Business
Communication skills
Office experience

Full job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Brantford, ON. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

Quick apply

Refine Your Search

Service Dispatcher - Security Solutions

Bilingual Human Generalist FR/EN

Talent Acquisition Specialist

Office Administrator

Coordonnateur/trice santé et sécurité bilingue (FR/AN)

Invoicing Administrator

Project Administrator - Security Solutions (Capital Projects)

Building Information Modeling Technician

Security Technician - SASKATOON AREA

Représentant(e) des ventes bilingue - Solutions de sécurité

Coordonnateur/trice de service bilingue - AN/FR

Document Controller

Security Systems Technician

Warehouse Coordinator

Enterprise Level Account Executive - Security Solutions

Automation Systems Technician

Security Technician

Service Manager

Technicien en systèmes de sécurité – service

Enterprise Level Account Executive - Security Solutions

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