St. Catharines, On Strategic development program Jobs – 110 Openings This Week

Service Ontario - Customer Support Manager
Staples —Welland, ON
- $39,300–$45,700 a year
- Full-time
- Bilingual
- Customer service
- English
- Dental care
3d
Marketing Specialist
Ontario Brain Injury Association —Thorold, ON
- Temporary
- Data analysis skills
- Research
- Master's degree
Quick apply
Legal Assistant - General Litigation
Sullivan Mahoney LLP —St. Catharines, ON
- $45,000–$55,000 a year
- Full-time
- Microsoft Office
- Organizational skills
- Communication skills
Quick apply
Arborist I
City of St. Catharines —St. Catharines, ON
- $35.79 an hour
- Overtime
- Hybrid work
- CPR Certification
- Customer service
- Microsoft Office
- Dental care
- Vision care
Project Quality Director
Flatiron Construction Corp —St. Catharines, ON
- $175,000–$200,000 a year
- Full-time
- Bachelor's
- Communication skills
- Dental care
- Tuition reimbursement
RQ11027 - Sr. Product Manager
Source Code —St. Catharines, ON
- $71.76–$107.67 an hour
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
Senior Plans Examiner/Building Inspector
City of St. Catharines —St. Catharines, ON
- $95,550–$107,344 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Master's degree
- Dental care
- Vision care
Maintenance Planner
Niagara Region —Thorold, ON
- $91,180–$107,260 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Travel
- Employee assistance program
7d
Supervisor, Facilities and Maintenance
Tilray —Fenwick, ON
- $70,000–$90,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Dental care
- Paid time off
Homebuilding Sales Manager
Pinewood Homes (Niagara) Ltd. —Niagara Falls, ON
- From $90,000 a year
- Weekends as needed
- Sales
- Business development
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Marketing Manager
Gloria’s Cleaning & PSW Care Services —Niagara Falls, ON
- $48,408.74–$65,000.00 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Caregiving
- Wellness program
- Mileage reimbursement
Quick apply
2d
Child and Youth Program Coordinator
Heartland Forest Nature Experience —Niagara Falls, ON
- $23 an hour
- Weekends as needed
- CPR Certification
- Microsoft Office
- Education
Quick apply
Junior Title Searcher
Sullivan Mahoney LLP —St. Catharines, ON
- From $50,000 a year
- Full-time
- Microsoft Office
- Organizational skills
Quick apply
Technical Product Manager, Compu-Spread
Rexroth —Welland, ON
- $135,000–$150,000 a year
- Full-time
- Engineering
- Master's degree
- Presentation skills
- Dental care
- Tuition reimbursement
Quick apply
Licensed Financial Services Associate - Full Time
Meridian Credit Union —Beamsville, ON
- $52,000–$78,000 a year
- Weekends as needed
- Sales
- Finance
- Analysis skills
- Tuition reimbursement
- Paid time off
Service Support Specialist
Sensity —Welland, ON
- $52,000–$58,000 a year
- Full-time
- English
- Communication skills
Quick apply
Sales Associate I
Coach —Niagara-on-the-Lake, ON
- $17.60–$22.00 an hour
- Weekends as needed
- Heavy lifting
- Sales
- Social media management
- Commuter benefits
- Disability insurance
Sales Associate III
Coach —Niagara-on-the-Lake, ON
- $17.60–$22.00 an hour
- Part-time
- Heavy lifting
- Sales
- Social media management
- Commuter benefits
- Disability insurance
Sales Associate II
Coach —Niagara-on-the-Lake, ON
- $17.60–$22.00 an hour
- Part-time
- Heavy lifting
- Sales
- Social media management
- Commuter benefits
- Disability insurance
Lifeguard/Instructor
City of St. Catharines —St. Catharines, ON
- $23.46–$25.53 an hour
- Temporary
- Hybrid work
- CPR Certification
- First Aid Certification
- In-person
- Dental care
- Vision care
14d

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strategic development program jobs near st. catharines, on

Service Ontario - Customer Support Manager

Staples -
Welland, ON

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Job details

Full-time
$39,300–$45,700 a year
3 days ago

Qualifications

Bilingual
French
Computer operation
Customer service
Call center experience
English
Leadership
Driving Licence

Full job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Manager is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Manager, you lead by example to deliver outstanding customer experiences while overseeing ServiceOntario operations. You serve as a subject matter expert and advisor, ensuring customers and team members receive accurate, timely, and professional support. You manage escalated customer interactions, coach your team, and uphold high standards of service, compliance, and efficiency. Your leadership fosters a culture of curiosity, accountability, and continuous improvement, ensuring all customer needs are met—even those they may not anticipate. This role blends direct customer engagement with team leadership, driving both satisfaction and performance.

Specifically, you will:

Lead the ServiceOntario Centre operations. Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately. This includes coaching, monitoring and ensuring accuracy of the output of your direct reports.
Manage the resolution of customer complaints, returns and exchanges. This role is the highest in-store escalation of concerns and is required to de-escalate and resolve.
Provide interpretation of guidelines, directives and procedures related to products, programs and services. This includes coaching and providing leadership to direct reports.
In partnership with your leader, develop associate’s succession plan to support individual and business growth.
Execute ongoing training modules and foster a continuing learning environment.
Develop and provide input on materials such as reporting, communication materials, manuals, correspondences and other documentation.
Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally and written using all forms of customer interaction.

Some of what you need:

3-5 years prior customer service in a retail or call center environment is preferred.
1–2 years of prior experience in team leadership or management roles is required.
Proven leadership skills to inspire and coach team members toward high performance.
Ability to resolve customer concerns in a diplomatic manner and communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers.
Ability to work effectively with ongoing distractions is necessary.
Commitment to continuous learning and development—for self and team.

Additional information:

The number of direct reports depends on store location and volume.
Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply Now

Refine Your Search

strategic development program jobs in st. catharines, on

Service Ontario - Customer Support Manager

Marketing Specialist

Legal Assistant - General Litigation

Arborist I

Project Quality Director

RQ11027 - Sr. Product Manager

Senior Plans Examiner/Building Inspector

Maintenance Planner

Supervisor, Facilities and Maintenance

Homebuilding Sales Manager

Marketing Manager

Child and Youth Program Coordinator

Junior Title Searcher

Technical Product Manager, Compu-Spread

Licensed Financial Services Associate - Full Time

Service Support Specialist

Sales Associate I

Sales Associate III

Sales Associate II

Lifeguard/Instructor

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