Seasonal
About the Company:
When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.
At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.
Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.
Position: Service Lead
Type: Full Time, Seasonal
Location: Albreda Lodge, Blue River, BC
Reports to: Albreda Lodge Manager
About Albreda Lodge
Albreda Lodge is part of the Mike Wiegele family, offering world-class heli-skiing and mountain experiences in the heart of British Columbia. We pride ourselves on delivering exceptional hospitality in a unique setting.
Overview:
The Albreda Service Lead, working with the direction of the Albreda Lodge Manager, is responsible for overseeing the day-to-day operations of the Front of House team, ensuring we are delivering the unique experience of Albreda while upholding company regulations and standards.
Responsibilities:
- Assist the Lodge Manager in the daily operation to maximize revenue opportunities including accommodations, retail, massage, and food and beverage services.
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Manage beverage and operating supply inventory levels of liquor, wine, coffee and supplies and order as required.
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In-depth knowledge of our products, services and customer base is essential.
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Connect with guests and understand their expectations for the week, respond to any special requests, and acknowledge dietary preferences or allergies. Timely relaying of that information to the Front of House team and the Kitchen. Record and track guest food and beverage preferences, service styles and special requests to be added to their tour files for future reference.
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Monitor customer satisfaction through personal interaction and through guest comment cards. Follow up to ensure concerns are addressed appropriately.
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Creating a positive work environment and leading by example, ensuring excellent customer service, an eye for detail, a passion for quality food and drink, and creating unforgettable experiences.
- Train and schedule, working within the needs of all departments, new staff and guide the Front of House team by providing direction and support.
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Create systems and checklists to provide guidance for all staff to ensure a high level of cleanliness, organization, and structure.
- Maintain a positive work environment in which staff feel comfortable and supported.
- Cover the days off for Food and Beverage FOH team members.
- Strive to ensure effective communication and teamwork between all departments and attend weekly Lodge Meeting, and daily shift meeting.
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Create and facilitate ‘Down Day Activities’, including treasure and scavenger hunts, easy take-home art projects (ski magnates and 3-D snow canvases), and a list of activities that guides and staff can facilitate.
- Create and print each group’s ‘Take Home Card’, a unique keepsake that has a list of each guest’s name, a group photo, and a message from the Host and the Albreda Team.
- Working with the Lodge Manager and Lodge Assistant, prepare a photo and/or video of past visits to be available throughout the week.
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Follow up with guests by sending them a ‘Thank You Email’ once they return home, with a personalized message, and any photos of their group attached.
- End of Winter Season: Work with the Lodge Manager to prepare inventories and shut down all areas. Ensure cleanliness and security of all service areas of the Lodge.
Working with the Front of House and Kitchen Team:
- Create easily editable menus. Discuss changes with the Kitchen and provide printed copies for the Front of House.
- Ensure that food and beverage quality and presentation meet an exceptional standard.
- Ensure the Front of House, Dining Room, Bar, Nook, and Great Room are held to a high level of cleanliness and organization and are presented beautifully and creatively.
- Prepare, display and edit the bar drink menu, wine list and any other beverage options to reflect stock, guest requests and needs.
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Track guest requests and communicate any wine needs to the Lodge Management and the rest of the service staff.
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Work directly with the Lodge Dinner Team, and the Blue River Sommelier to create wine pairings and prepare appropriate training for the staff.
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Working with the Sommelier and Maître D’ from Blue River, in conjunction with guests to accommodate wine requests or inquiries.
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Working with Blue River Sommelier, prepare and conduct wine seminars and training for staff.
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Working with the Lodge FOH Team, prepare and coordinate special events such as wine seminars or tastings for guests on down days or as per request.
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Working with the Blue River Sommelier, Albreda Chef and Albreda FOH Team, prepare suggested wine or spirits pairing with the menu.
General Duties:
- Know the activities we offer summer and winter to be resourceful as Lodge employees are an information source for guests.
- Ensure guest confidentiality.
- Address guests by name and always introduce yourself.
- Contribute constructively to the guest history files.
- Ensure safety measures in all areas, including fire prevention and protection, and keep the floor accident proof.
- Be aware of your role and that of other staff during power outages.
- Attend the Saturday pre dinner guest greeting in the Great Room
- Strive to achieve above average scores in the MWHS customer service comment card ranking.
- Assist in any additional Lodge duties as required. Light Housekeeping, and limited Front Desk and Boutique exposure will be expected as needed. Training will be provided. Cash outs for Lounge and Boutique as required.
Service Administration Duties:
- Working with the Lodge Manager, kitchen and bartenders, coordinate ordering, receiving and accountability on inventory.
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Ensure a well-kept dry storage, all soft drinks, cocktail mix, etc. must be kept in a store front manner.
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Revise and make any needed editions to the service operation manual.
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Work with Lodge manager and Bartenders with ordering of alcoholic and non-alcoholic beverages and supplies
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Ordering operational supplies with the approval of the Lodge Manager
Server Duties:
- Moderately physical in nature. Ensure that all services for guests meet with the highest standards of the hospitality industry.
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Take orders from customers and ensure these are given to the appropriate person to execute.
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Serve food and beverages in accordance with MWHS standards, but above all in a professional and courteous manner.
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Must be available at Après with feature cocktails, and assist in the service where necessary, full après menu knowledge.
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Clean agreed designated areas, in accordance with procedures, morning/evening routines and hygiene requirements. Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
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Clean and refill cruet and condiment sets order branded sauces and chutneys to ensure consistent supply.
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Ensure that flowers and table decorations are fresh and comply with agreed standards.
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Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
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Ensure sideboards and stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
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Ensure that customers are correctly charged for liquor sales in accordance with the procedures of our establishment.
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At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
Qualifications and Requirements:
- Serving experience (3-5 years).
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FoodSafe Certification.
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Minimum WSET Level 1 (or equivalent) WSET Level 2 is an asset.
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Seasonal (January to April) position based at Albreda Lodge.
- High school diploma, G.E.D. or equivalent.
- 3-5 years of experience in the service industry, in the luxury resort sector
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Knowledge of workplace hazardous materials and WHMIS Certification (training provided).
- Serving it Right Certificate required (must have prior to start date).
- Experience in all aspects of customer service and people management.
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Demonstrated ability to lead and direct a team when necessary.
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Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
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Knowledge of computer applications and use (Microsoft Word & Excel, POS and Property Management systems, Microsoft Teams, Sonos).
- Attention to detail and personal integrity.
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required. Work as a team with the Onsite Manager and Albreda Manager to understand options, individual parameters, and acceptable solutions to guest concerns or requests.
- Hours will vary throughout the season, and you will be expected to be flexible and available for work when necessary (ie: down days, spring hours) to ensure optimal guest service throughout the season.
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Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Second language an asset (German, French, Spanish preferred).
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Working Conditions:
- 10 hours a day, 6 days a week, daily rate includes overtime as per Employment Standards
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Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.
- Manual dexterity is required to use desktop computers and peripherals.
- Long hours of work.
- This position will spend much time standing, bending, and walking.
- Occasional environmental exposures to cold, heat and water.
- Must be flexible and good with change. Extremely flexible
Directly Supervises: Lodge Employees when performing in the Food and Beverage Service areas, either as a primary or peripheral focus.
Benefits of Employment Include:
- Gratuities
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Meals and shared accommodation included at Albreda Lodge
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Fitness center
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Family and friends’ discounts
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In-house training and development programs
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Employee Assistance Program
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30% off retail items in our specialized boutique
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Staff meal plan
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Discounted rates at various hotels in Kamloops, Jasper, and Vernon
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Staff rate for on-site massage therapy
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Opportunities to helicopter ski
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Ski passes to Marmot Basin in Jasper, AB
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World Renowned IKON/AMC Ski Pass (conditions apply)
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Guaranteed adventure!
Compensation: Starting at $250 per day based on experience and qualifications
We are actively recruiting throughout the season. If this posting is live, we are currently accepting applications.
