Richmond, Bc Customer experience representative Jobs – 70 Openings This Week

CSR - Customer Service Representative (Temporary 12-month, Full-time)
SkilledTradesBC —Richmond, BC
- $49,066 a year
- Temporary
- Hybrid work
- CRM software
- Customer service
- English
- Dental care
- Paid time off
6d
Customer Service Representative.
Star Limousine Services —Vancouver, BC
- Hospitality
- Communication skills
Office Administrator
Intercity Packers —Richmond, BC
- $45,000 a year
- Full-time
- Customer service
- English
- High school diploma or GED
- Profit sharing
- Disability insurance
11h
Account Representative - Casual
DIVERSEcity Community Resources Society —Surrey, BC
- $30.95–$35.52 an hour
- Immediate opening
- Microsoft Word
- Microsoft Excel
- Microsoft Access
7d
Community Engagement Facilitator– Applicant Support (Maternity Leave Coverage)
EducationPlannerBC —Vancouver, BC
- $69,102.00–$99,320.85 a year
- Temporary
- Hybrid work
- CRM software
- Marketing
- Customer service
Quick apply
Client Relationship Manager
Manulife —Vancouver, BC
- $92,900–$142,900 a year
- Full-time
- Finance
- Math
- Bachelor's
- Profit sharing
- Disability insurance
6d
Customer Service Evening Shift
Compass Group Canada Ltd —Burnaby, BC
- $24.44 an hour
- Evening shift
- Customer service
Quick apply
12d
Customer Service Representative – Architectural Hardware / Locksmith Industry
Seccan —Burnaby, BC
- $48,000–$63,000 a year
- Immediate opening
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
10d
Technical Support Lead
Portable Electric —Vancouver, BC
- $55,000–$75,000 a year
- Full-time
- Customer service
- Organizational skills
- Manufacturing
Quick apply
Client Care Representative - OpenRoad Auto
OpenRoad Auto Group —Richmond, BC
- $18–$20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
- Dental care
Quick apply
Customer Care Representative - Surrey, BC (On-site)
Victaulic —Surrey, BC
- $50,000–$65,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Organizational skills
13d

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CSR - Customer Service Representative (Temporary 12-month, Full-time)

SkilledTradesBC -
Richmond, BC

Apply Now

Job details

Temporary | Full-time
$49,066 a year
6 days ago

Qualifications

CRM software
Red Seal
Customer service
English
High school diploma or GED
Typing

Full job description

Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

ABOUT THE POSITION

The Customer Service Representative (CSR) provides exceptional customer experience to all SkilledTradesBC customers and stakeholders. This is completed by addressing questions and concerns through incoming calls, emails and faxes. Additional requirements include interacting with clients at the front desk, updating client information in our electronic databases, general data entry and liaising with internal departments through our client record system.    

If you are passionate about helping people, a multi-tasker and tech-savvy, then this just may be the perfect fit for you!

RESPONSIBILITIES/ACCOUNTABILITIES

CUSTOMER CARE:

Assists employers, trade workers and training providers, by utilizing the public website and internal client management systems to provide guidance and anticipate next steps
Assimilates program outline changes and various governing body guidelines
Provides guidance and information on complex programs and pathways to certification
Guides and assists apprentices, sponsors and challengers with their online accounts as required
Worked closely with customer leadership teams and fellow CSRs in soliciting input and policy clarification when required
Answer public inquiries on SkilledTradesBC social media platforms

ADMINISTRATION:

Creates and maintains contacts in database systems by updating their address, phone and emails on file
Establishes a case history by creating or updating cases on individual and organization files, summarizing calls in Customer Relationship Management (CRM) system
Maintains records in CRM system by identifying and correcting duplicates, spam and reporting errors
Reviews and processes multiple types of SkilledTradesBC documents received from external stakeholders, communicating when paperwork re-submission is required

SUPPORT:

Supports the exam team by taking requests via phone and email, ensuring that they are able to write the exam and ultimately forward for scheduling
Supports Youth registration in the Youth Train in Trades Program
Routes challenge applications and follows up with challenge department when further information is required
Forwards emails relating to other departments when received in the CS inbox
Communication systems errors and troubleshoot customer portal to the IT department

EDUCATION/EXPERIENCE

Highschool diploma or equivalent is required
Previous customer facing service experience is an asset
A client focused approach is required to perform all aspects of the position successfully
Active listening skills with the ability to advise and provide guidance to customers is required
Strong ability to learn and adapt to changing priorities and information and the ability to communicate this information clearly
Able to learn and adapt to changing priorities and information and be able to communicate this information to customers effectively
Software savvy and strong knowledge of systems and customer interface platforms such as Dynamics 365 (D365) is required; other CRM software experience is an asset
Experience in a policy and/or legal based environment is as asset
An average typing speed of 50wpm or higher would be beneficial
Excellent command of the English language is required; knowledge of a second language is an asset.
Strong competencies are required in the following areas:
Communication, both verbal and written
Problem solving
Critical thinking
Attention to detail and accuracy
Ability to multitask
Ability to work as a supportive team member as well as demonstrate autonomy

COMPENSATION

Salary Band A: $49,066

SkilledTradesBC offers a highly competitive benefits package and perks which include:
Hybrid work schedule, flex days, and a 37.50-hour work week
Eligible for pension contributions
Lifestyle Spending Account, on-site gym
Extensive Extended Health and Dental Plans that are 100% employer paid

Posting Closing Date: Tuesday, July 28, 2026

SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative.

WHO WE ARE

SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.

SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.

HOW TO APPLY

If this sounds like you, we look forward to hearing from you! Submit your cover letter and resume by the closing date.

At SkilledTradesBC, we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.

Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.

SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.

Pay: $49,066.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care

Flexible language requirement:

English not required

Ability to commute/relocate:

Richmond, BC V6Y 3T6: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which CRM tools have you worked with in your Customer Support role?
what is your salary expectation for the role?

Experience:

Customer service: 3 years (required)

Work Location: Hybrid remote in Richmond, BC V6Y 3T6

Apply Now

Refine Your Search

customer experience representative jobs in richmond, bc

CSR - Customer Service Representative (Temporary 12-month, Full-time)

Customer Service Representative.

Office Administrator

Account Representative - Casual

Community Engagement Facilitator– Applicant Support (Maternity Leave Coverage)

Client Relationship Manager

Customer Service Evening Shift

Customer Service Representative – Architectural Hardware / Locksmith Industry

Technical Support Lead

Client Care Representative - OpenRoad Auto

Customer Care Representative - Surrey, BC (On-site)

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