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Client Experience Coordinator

Rink Training Centre
Oak Bluff, MB

Quick apply

Job details

Permanent | Full-time
$50,000–$65,000 a year

Qualifications

Post-secondary education
English
Microsoft Office
High school diploma or GED
Organizational skills
Leadership
Communication skills
Sports Management

Full job description

Are you passionate about delivering exceptional client experiences and making every interaction count?

RINK Training Centre Winnipeg is looking for a highly organized, people-focused Client Experience Coordinator to take ownership of the client journey—from first contact through ongoing engagement—and ensure every touchpoint reflects excellence. In this role, you’ll be the driving force behind a seamless, high-quality client experience. You’ll coordinate operations, support front-line teams, and continuously improve how we serve our clients—helping build strong relationships, loyalty, and long-term success.

What You’ll Do:

Client Experience Leadership

Act as a primary point of contact for client inquiries, concerns, and escalations
Ensure a consistent, welcoming, and high-quality experience across all client touchpoints
Coordinate onboarding to set clients up for success from day one
Monitor feedback and identify opportunities to improve service delivery

Operations & Coordination

Oversee scheduling, service flow, check-ins, and client communications
Ensure billing, payments, credits, and refunds are handled accurately and professionally
Maintain accurate client records, scheduling systems, and CRM data
Coordinate across teams to ensure smooth, efficient service delivery

Continuous Improvement

Identify and implement improvements to client-facing processes
Track and report on client experience metrics (including satisfaction/NPS)
Support retention, engagement, and loyalty initiatives

Team Support

Coach and support front-line staff in delivering exceptional service
Help foster a culture of service excellence, accountability, and continuous improvement
Assist with staff scheduling and payroll reporting

What You Bring:

5+ years of client service experience
A passion for creating outstanding client experiences
Strong organizational skills with exceptional attention to detail
Proven ability to manage multiple tasks, prioritize, and solve problems effectively
Excellent communication and leadership skills
Proficiency in MS Office and comfort with client management systems
Experience in recreation, sport, or community programming environments
Post-secondary education in Recreation Management, Community Development, or related field

What You Can Expect

A collaborative, team-driven environment
Opportunities to influence and improve the client experience
Professional growth and development opportunities
A role where your impact is visible and valued

About RINK

RINK is a high‑performance sport and training environment serving athletes, families, and the broader community. Our Client Service Desk is the hub of daily activity — supporting program registration, scheduling, inquiries, and coordination across multiple departments. Our front‑line team plays a critical role in delivering a smooth, welcoming, and organized experience for every client who walks through our doors or reaches out for support.

Start Date: ASAP

Salary Range: $50,000.00-$60,000/Commensurate with experience

Status: Full-Time, On-Site Only

If you thrive in a fast-paced, people-focused environment and take pride in delivering outstanding service, we want to hear from you. Apply today and help us elevate the client experience. Send your resume and Cover letter to [email protected]. Subject Line: Rink WPG CEC

Our Commitment to Diversity and Inclusion:

RINK is proud to be an Equal Opportunity employer. We celebrate diversity and committment to an inclusive environment for all employees and welcome the skills and perspectives it brings for a truly innovative and rewarding experience.

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress
Company events
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match

Education:

Secondary School (required)

Experience:

Client Service : 5 years (required)
recreation, sport or community programming: 5 years (required)

Language:

English fluently (required)

Work Location: In person

Quick apply

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