Alberta Tooling manager Jobs – 110 Openings This Week

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Software Engineer II
LodgeLink —Calgary, AB
- Computer Science
- Engineering
- Hotel
- Disability insurance
- Dental care
6d
Full Stack Developer (AI Full-Stack Developer)
CERCO Marketing Agency —Calgary, AB
- $80,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
1d
AVIONICS - Aircraft Maintenance Engineer
Sunwest Aviation Ltd. —Calgary, AB
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer skills
- Disability insurance
- Dental care
Service Technician - Leadhand - Truck and Trailer
Brandt —Nisku, AB
- Communication skills
Quick apply
Applied AI Lead - Edmonton
Sia —Edmonton, AB
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Dental care
- Vision care
Quick apply
3d
Field Service Project Coordinator
Blackstone Industrial Services Inc —Sherwood Park, AB
- Full-time
- Microsoft Excel
- Communication skills
- Time management
Quick apply
Heavy Duty Mechanics - 7 Days On - 7 Days Off Shift
Diamond Truck Centre - Edmonton —Acheson, AB
- $34.78–$59.25 an hour
- Full-time
- Communication skills
- Time management
- Dental care
Quick apply
Tool Maker
De Havilland —Calgary, AB
- Full-time
- ERP systems
- Forklift
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
CNC Lathe/Mill Operator - Weekend Shift
Plainsman Mfg. Inc. —Edmonton, AB
- $22–$35 an hour
- Weekends only
- Microsoft Word
- English
- High school diploma or GED
Quick apply
Applied AI Lead - Calgary
Sia —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
- Dental care
- Vision care
Quick apply
3d
Engine Technician
Pro Spec Diesel Repair —Red Deer County, AB
- $47–$50 an hour
- Overtime
- Heavy lifting
- Schematics
- Driving
- Store discount
- Disability insurance
Quick apply
3d
Industrial Cybersecurity Specialist
Spartan Controls Ltd. —Calgary, AB
- Computer Science
- Engineering
- Analysis skills
2h

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Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

tooling manager jobs in alberta

Customer Sales and Service Representative

Software Engineer II

Full Stack Developer (AI Full-Stack Developer)

AVIONICS - Aircraft Maintenance Engineer

Service Technician - Leadhand - Truck and Trailer

Applied AI Lead - Edmonton

Field Service Project Coordinator

Heavy Duty Mechanics - 7 Days On - 7 Days Off Shift

Tool Maker

CNC Lathe/Mill Operator - Weekend Shift

Applied AI Lead - Calgary

Engine Technician

Industrial Cybersecurity Specialist

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