Dental Office Receptionist
Location: Guelph, ON
Job Type: Full-time / Part-time
About Us
At Wellington Dental Clinic in Guelph, we believe a healthy smile is the foundation of confidence, health, and overall well-being. Our vision is to set the standard for modern, patient-focused dental care in our community, while building a clinic environment where both patients and team members feel supported, respected, and valued.
With a strong reputation for long-standing success and patient trust, our clinic continues to grow, offering a wide range of dental services and advanced treatments under one roof. Just as we are committed to helping our patients achieve long-term oral health, we are equally committed to the growth and success of our team members.
At Wellington Dental, we recognize that our people are our greatest strength. We foster a supportive, collaborative workplace where energy, dedication, and a willingness to learn are always celebrated. Our goal is not only to provide excellent dental care but also to create a workplace where careers flourish.
For the right candidate, this role offers a clear path for career advancement. Team members who excel in the receptionist/administrative role will have opportunities to grow into positions such as:
· Lead Administrator
· Office Manager
· Leadership Roles (as the company expands)
Joining our team means being part of a practice that values longevity, stability, and long-term career success. If you are looking for more than just a job — if you want to build a future in healthcare administration within a thriving dental practice — this is the opportunity for you.
Key Responsibilities
- Greet and welcome patients in a friendly, professional manner
- Answer and manage incoming calls, emails, and patient inquiries promptly and respectfully
- Schedule and confirm patient appointments, ensuring the schedule runs efficiently with minimal gaps
- Register new patients and assist with medical/dental forms to ensure accuracy and compliance
- Educate patients about clinic procedures, services, and policies (e.g., cancellations, insurance, billing)
- Process insurance claims, direct billing, referral letters, and patient correspondence
- Maintain and update patient records accurately, ensuring confidentiality and privacy at all times
- Manage recall system and support patient retention through strong follow-up and communication
- Assist in collecting payments, processing invoices, and reducing accounts receivable balances
- Collaborate with the dental and administrative team to ensure seamless patient care and office flow
- Participate in team meetings and contribute to process improvements for clinic operations
- Ensure reception and waiting areas are clean, welcoming, and patient-ready at all times
Skills & Behaviours
- High energy, enthusiasm, and a patient-first mindset
- Excellent communication and interpersonal skills with patients, dentists, and staff
- Ability to remain calm and professional under pressure
- Strong organizational and multitasking abilities
- Willingness to support team members and contribute to a positive workplace culture
- Tech-savvy and comfortable with scheduling and office software
- Commitment to continuous learning and career growth
Requirements
- Strong organizational and customer service skills
- Ability to optimize scheduling and manage patient flow
- Knowledge of maintaining patient privacy and confidentiality
- Punctual, reliable, and adaptable to diverse patient needs
- Flexible schedule with availability to work evenings and weekends
Office Hours
- Monday to Friday: 9:00 AM – 9:00 PM
- Saturday & Sunday: 9:00 AM – 6:00 PM
Schedules will include evening or weekend shifts.
What We Offer
- Permanent position with competitive wages
- Opportunities for training, mentorship, and professional growth
- Supportive and collaborative team environment
- Flexible and convenient working schedules
- Career advancement opportunities within the clinic
How to Apply:
If you are enthusiastic, motivated, and eager to grow your career in a supportive dental environment, we would love to hear from you! Please apply with your resume and a brief cover letter explaining why you’d be an excellent fit for Wellington Dental Clinic – Guelph.
Job Types: Full-time, Part-time, Permanent
Pay: $23.00-$28.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
Application question(s):
- 1. Are you available to work full-time, including evenings and weekends if required?"
- Do you have experience using [specific software, e.g., Akituone/ABELDent for scheduling and billing?"
- "Have you previously worked in a front-desk or customer service role where you handled 20+ calls per day?"
- 6. "Are you looking for a long-term position with opportunities to grow into leadership roles (such as Office Manager)?"
Experience:
- Dental receptionist: 2 years (required)
Work Location: In person
