Charlottetown, Pe Senior service management analyst Jobs – 14 Openings This Week

Bilingual French Service Desk Analyst
Buchanan Technologies —Charlottetown, PE
- $38,896 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Hospitality
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
11d
Sr. Analyst, Privileged Access Management
Invesco —Charlottetown, PE
- $85,000–$90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer science
- Azure
Senior Software Quality Engineer
Invesco —Charlottetown, PE
- $100,000–$110,000 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- Databases
174178 – Bilingual Policy and Planning Analyst – Department of Workforce and Advanced Learning – Permanent
Government of PEI —Charlottetown, PE
- $76,791–$94,322 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
9d
Senior Engineer – Digital Distribution & Engagement
Invesco —Charlottetown, PE
- $80,000–$85,000 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- AWS
Director, Cybersecurity
LCBO —Queens, PE
- $106,911–$205,213 a year
- Full-time
- Azure
- Computer Science
- AWS
- Dental care
10d
Retail Operations Planning Analyst**(Acting/Contract)
LCBO —Queens, PE
- $66,671–$113,578 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Finance
2d
Business Analyst, Payroll
Metrolinx —Canada
- $82,683 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d

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Bilingual French Service Desk Analyst
Buchanan Technologies —Charlottetown, PE
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. At Buchanan Technologies, our Service Desk Analysts are the…
$38,896 a year
Quick apply
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senior service management analyst jobs near charlottetown, pe

Bilingual French Service Desk Analyst

Buchanan Technologies -
Charlottetown, PE

Quick apply

Job details

Permanent | Full-time
$38,896 a year
11 days ago

Qualifications

Jira
Bilingual
French
Hospitality
Computer operation
TCP
ITIL Certification
Microsoft Outlook
Computer Science
Customer service
iOS
English
Windows
Technical support
High school diploma or GED
DHCP
Quality assurance
Bachelor's
Continuous improvement
Hospitality Management
Computer networking
DNS
ServiceNow
Computer skills
Typing
TCP/IP
Associate's degree
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Bilingual French Service Desk Analyst

Customer Support & Technical Services

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

The successful candidate must possess strong written and verbal communication skills in both English and French.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Strong fluency in both English and French (written and spoken) is required for this role
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Permanent

Pay: $38,896.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Work from home

Language:

French (required)
English (required)

Location:

Charlottetown, PE (required)

Work Location: In person

Quick apply

Refine Your Search

senior service management analyst jobs in charlottetown, pe

Bilingual French Service Desk Analyst

Sr. Analyst, Privileged Access Management

Senior Software Quality Engineer

174178 – Bilingual Policy and Planning Analyst – Department of Workforce and Advanced Learning – Permanent

Senior Engineer – Digital Distribution & Engagement

Director, Cybersecurity

Retail Operations Planning Analyst**(Acting/Contract)

Business Analyst, Payroll

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