Dwight, On It support operations lead Jobs – 41 Openings This Week

IT Support Operations Lead
Entertainment Partners —Ontario
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Dental care
- Tuition reimbursement
Pipefitter - Journeyperson
Aecon Construction Solutions Inc. —Ontario
- $51 an hour
- Overtime
- English
- Welding
- In-person
- Dental care
- Vision care
Quick apply
Lead Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $37.43–$44.57 an hour
- Full-time
- Inventory control
- English
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Parts CSR & Dispatch (Performance Auto Group - Head Office Muskoka)
Performance Auto Group —Huntsville, ON
- $25–$30 an hour
- Full-time
- Communication skills
- Disability insurance
- Dental care
Quick apply
11d
Dynatrace Consultant - Bilingual - Contract
Compugen Inc —Ontario
- $50–$85 an hour
- Contract
- Bilingual
- Azure
- DevOps
Retail Store Manager
PetSmart —Huntsville, ON
- $65,000–$116,000 a year
- Weekends as needed
- Supervising experience
- Organizational skills
- Communication skills
- Tuition reimbursement
- Paid time off
Dialer Lead Developer
Phillips & Cohen Associates Ltd. —Canada
- $85,000 a year
- Full-time
- SQL
- Analysis skills
- Organizational skills
Quick apply
Associate Dealer
Canadian Tire Corporation —Canada
- Full-time
- Bilingual
- English
- High school diploma or GED
Manager Tax Canada
BHP —Canada
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
13d
Manager, Signalling
Metrolinx —Canada
- $123,026 a year
- Full-time
- PMP
- Engineering
- Project management
8d
Senior Manager, Network Planning & Strategic Timetabling
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
- Project management
- Presentation skills
- Employee assistance program
1d
Business Analyst, Payroll
Metrolinx —Canada
- $82,683 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
- Sales
- Engineering
Quick apply
Engineering Specialist
Metrolinx —Canada
- $93,798 a year
- Full-time
- Engineering
- Bachelor's
- Continuous improvement
13d
Bilingual Associate Program Manager
BioScript Solutions —Canada
- Remote
- Bilingual
- English
- Project management
Quick apply
13d

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Lakeland Holding Ltd. —Bracebridge, ON
Valid Ontario driver’s license and ability to travel within the service territory. Oversee completion of the tree trimming program per specifications and…
$115,000–$130,000 a year
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Heavy Equipment Operator
Fowler Construction Company Limited —Bracebridge, ON
Must maintain a valid Driver’s License. Company and community involvement events. Perform physical labour when required to meet the demands of the project.
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IT Support Operations Lead
Entertainment Partners —Ontario
Conduct regular one-on-ones, performance reviews, and skills development plans. A ITIL Foundation certification or equivalent experience would be preferred.
$80,000–$115,000 a year
Group Financial Controller (Multi-Entity)
Mianco Group Inc. —Stouffville, ON
This is a hands-on leadership position responsible for overseeing all financial reporting, internal controls, budgeting, cash flow management, project…
$110,000–$130,000 a year
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it support operations lead jobs near dwight, on

IT Support Operations Lead

Entertainment Partners
Ontario

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Job details

Full-time
$80,000–$115,000 a year

Qualifications

CRM software
ITIL Certification
Management
Customer service
Enterprise software
ERP systems
Accounting software
Analysis skills
Supervising experience
ITIL
Organizational skills
SaaS
Leadership
Communication skills

Full job description

About Us:

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary:
The IT Support Operations Lead is responsible for the daily leadership, performance, and operational effectiveness of the Canadian Service Desk team. This role ensures high-quality customer support, adherence to service levels, and continuous improvement of service desk processes. The supervisor provides people leadership, manages escalations, and acts as a key link between the Service Desk, Application Support, Infrastructure, and IT leadership.

Key Duties and Responsibilities:
Team Leadership & People Management

Provide day-to-day supervision, coaching, and support for the Canadian Service Desk Engineers

Manage workload distribution, shift coverage, vacation planning, and on-call support (as required)

Conduct regular one-on-ones, performance reviews, and skills development plans

Support onboarding, training, and mentoring of new Service Desk team members

Foster a customer-focused, collaborative, and accountable team culture

Service Desk Operations

Oversee daily Canadian Service Desk operations to ensure incidents and requests are handled efficiently and consistently

Ensure adherence to ITIL-based processes for incident, request, problem, and change management

Monitor queue health and ensure tickets are prioritized, escalated, and resolved within SLA targets

Serve as the primary escalation point for high-impact or unresolved Service Desk issues

Coordinate hand-offs and escalations to Application Support, Infrastructure, Security, or vendors

Ensure an excellent onboarding experience for new employees by coordinating account provisioning, equipment readiness, access setup, and day-one support

Performance Monitoring & Reporting

Track and analyze Service Desk metrics (e.g., SLA compliance, response times, ticket volumes, backlog)

Prepare regular operational reports for IT management

Identify trends, recurring issues, and improvement opportunities based on service data

Drive corrective actions to address performance gaps

Customer & Stakeholder Engagement

Act as a key point of contact for Canadian business stakeholders regarding Service Desk performance and concerns

Communicate effectively during major incidents, service disruptions, or priority escalations

Ensure consistent, professional communication with end users

Process Improvement & Quality Assurance

Continuously review and improve Service Desk processes, workflows, and documentation

Ensure knowledge base articles and standard operating procedures are current and accurate

Promote automation and self-service where appropriate to improve efficiency

Support IT initiatives related to service improvement, tool enhancements, and user experience

Tools, Security & Compliance

Ensure Service Desk tools (ticketing, monitoring, remote support) are used consistently and effectively

Enforce access management, data protection, and security policies within Service Desk activities

Support audits and compliance requirements related to IT support services

Application Support & Operations

Provide Tier 2 support for Canadian internal line of business applications, including incident investigation, root cause analysis, and resolution

Monitor application performance, availability, and error logs to proactively identify issues

Perform regular application health checks and maintenance tasks

Liaise with the Facilities team to coordinate building access, workspace support, and vendor services, ensuring a safe, functional, and productive work environment

Qualifications:

Experience leading or supervising an IT Service Desk or support team

Strong knowledge of ITIL service management practices

Excellent people management, coaching, and communication skills

Experience with ticketing systems and service desk performance reporting

Ability to handle escalations, prioritize under pressure, and make sound decisions

Strong customer service mindset and stakeholder management skills

Experience supporting enterprise or line-of-business applications

Strong troubleshooting and analytical skills

Ability to communicate effectively with both technical and non-technical stakeholders

Strong documentation and organizational skills

A ITIL Foundation certification or equivalent experience would be preferred

Experience supporting enterprise applications and end-user environments would be considered an asset

Experience working with geographically distributed teams is preferred

Familiarity with Service Desk automation and self-service solutions is preferred

Experience with SaaS, cloud-based, or enterprise applications (e.g., M365, ERP, CRM systems) is preferred

Experience working with third-party vendors would be considered an asset

Why Work with EP:

Flexible work hours
Group RRSP with employer matching
Hybrid work environment
Extended health and dental insurance / benefits
Wellness Wallet (HealthCare Spending Account)
Movie ticket reimbursement
Casual dress code
Employee snack program
Employee Assistance Program (EAP)
Work lunches and events
Paid time off
Tuition reimbursement program

Working conditions

Conditions are normal for an office environment
Hybrid work

Compensation:
This position offers an expected compensation of $80,000–$115,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Apply Now

Refine Your Search

it support operations lead jobs in dwight, on

IT Support Operations Lead

Pipefitter - Journeyperson

Lead Pharmacy Technician, Moose Factory, ON

Parts CSR & Dispatch (Performance Auto Group - Head Office Muskoka)

Dynatrace Consultant - Bilingual - Contract

Retail Store Manager

Dialer Lead Developer

Associate Dealer

Manager Tax Canada

Manager, Signalling

Senior Manager, Network Planning & Strategic Timetabling

Business Analyst, Payroll

Sales Representative - Engineering Services

Engineering Specialist

Bilingual Associate Program Manager

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