Service Manager
Forbes GM —Waterloo, ON
- $80,000–$140,000 a year
- Full-time
- High school diploma or GED
- Business
- Leadership
- Dental care
Quick apply
11d
Financial Services Manager
Forbes GM —Waterloo, ON
- $150,000–$200,000 a year
- Full-time
- Sales
- High school diploma or GED
- Employee assistance program
Quick apply
Sales Manager
Policaro Group —Waterloo, ON
- Full-time
- CRM software
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Territory Operations Manager
Just Lubes Ltd. (Jiffy Lube) —Ontario
- $75,000–$85,000 a year
- Weekends as needed
- Customer service
- Business development
- Presentation skills
- Store discount
- Mileage reimbursement
Quick apply
District Manager (Arborist)
The Davey Tree Expert Company —Ontario
- $80,000–$120,000 a year
- Full-time
- Bachelor's
- In-person
- Communication skills
- Employee stock purchase plan
- Dental care
Quick apply
Account Manager (Commodity Sales)
Conestoga Meat Packers —Breslau, ON
- $74,000–$92,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance program
Quick apply
Area Sales Manager
Winpak Ltd —Ontario
- Remote
- Bilingual
- Sales
- Marketing
- Disability insurance
- Dental care
Quick apply
Sales Account Manager (1023)
Fire Safety and Protection —Cambridge, ON
- $49,000–$78,600 a year
- Full-time
- CRM software
- Sales
- Marketing
- Disability insurance
- Dental care
Live-In Building Maintenance Manager
Kipling —Kitchener-Waterloo, ON
- $50,000–$60,000 a year
- Full-time
- Heavy lifting
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Cycle Counter Team Lead
Arrow Machine and Fabrication Group —Guelph, ON
- $23.64–$31.25 an hour
- Forklift
- High school diploma or GED
- Communication skills
- Profit sharing
- Dental care
Quick apply
Project Manager – Tooling
Grand River Personnel —Kitchener, ON
- $80,000–$100,000 a year
- Full-time
- Customer service
- Engineering
- English
- Dental care
- Employee assistance program
Quick apply
Assistant District Manager (Arborist)
The Davey Tree Expert Company —Ontario
- $70,000–$90,000 a year
- Full-time
- Bachelor's
- In-person
- Leadership
- Employee stock purchase plan
- Dental care
Quick apply
Residential Painting Crew Leader
Smile Painting —Kitchener-Waterloo, ON
- $24–$30 an hour
- Weekends as needed
- Customer service
- English
- Construction experience
- Designated paid holidays
Quick apply
Sales Manager (KWC Area)
Anytime Fitness —Waterloo, ON
- $40,000–$60,000 a year
- Weekends as needed
- Sales
- Customer service
- Microsoft Office
- Dental care
Quick apply
Finance Manager / Business Manager
ABERFOYLE POWERSPORTS LTD. —Puslinch, ON
- $21–$30 an hour
- Weekends as needed
- CRM software
- Sales
- Customer service
- Mileage reimbursement
Quick apply
4d
Commercial / Architectural Territory Manager
Lynden Door Canada —Ontario
- Full-time
- Sales
- Project management
- Presentation skills
- Dental care
- Vision care
Quick apply
Senior Manager, CRM & Customer Intelligence
Royal Distributing —Guelph, ON
- $80,000–$95,000 a year
- Overtime
- Hybrid work
- Marketing
- Analysis skills
- Project management
Store Manager
Mindfield —Cambridge, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
Key Lead - Fiddlesticks
Sessions Cannabis —Cambridge, ON
- From $19 an hour
- Part-time
- Customer service
- In-person
- Retail management
- Store discount
- Flexible schedule
Quick apply
11d
Assistant Store Leader
Princess Auto —Guelph, ON
- $22.03–$32.11 an hour
- Full-time
- Customer service
- Leadership
- Store discount
- Profit sharing
8d

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customer service manager jobs near guelph, on

Service Manager

Forbes GM
Waterloo, ON

Quick apply

Job details

Full-time
$80,000–$140,000 a year
11 days ago

Qualifications

Automotive repair
Post-secondary education
High school diploma or GED
Business
Leadership
Communication skills

Full job description

Service Manager

Location: Forbes GM

At Forbes GM, we're looking for an experienced, driven, and customer-focused Service Manager to lead our high-volume, process-driven General Motors Service Department.

This is an exciting opportunity for a proven leader who is passionate about developing high-performing teams, delivering exceptional customer experiences, and driving operational excellence. As Service Manager, you will oversee the day-to-day operations of our Service Department while leading a team of Service Advisors, Technicians, Apprentices, and Support Staff to achieve outstanding customer satisfaction, profitability, and manufacturer performance standards.

What You'll Do

As our Service Manager, you will:

Lead the overall performance, profitability, and daily operations of the Service Department.
Inspire, coach, mentor, and develop a high-performing service team while fostering a positive and accountable workplace culture.
Recruit, hire, onboard, and train service team members, creating clear expectations and opportunities for ongoing development.
Build and maintain strong relationships with customers by consistently delivering exceptional service and exceeding expectations.
Provide technical guidance to customers regarding vehicle concerns, maintenance recommendations, repairs, warranties, and service requirements.
Maintain a strong working relationship with General Motors and ensure compliance with manufacturer policies, procedures, and performance standards.
Stay current on new vehicle models, product enhancements, recalls, and Technical Service Bulletins (TSBs), ensuring the team remains informed and properly trained.
Oversee workflow within the shop, proactively managing scheduling and resources to maximize productivity while minimizing disruptions.
Monitor technician productivity, efficiency, and performance through reporting and trend analysis, implementing coaching and action plans where needed.
Review repair orders and inspect completed work to ensure repairs meet dealership and manufacturer quality standards.
Administer and oversee warranty claims while ensuring compliance with manufacturer warranty guidelines.
Develop and execute action plans to improve department profitability, efficiency, and customer satisfaction.
Review monthly sales and profit performance, analyze key performance indicators, and identify opportunities for continuous improvement.
Collaborate with dealership leadership to establish departmental goals, growth strategies, and operational objectives.
Develop and implement marketing and customer retention initiatives that promote regular vehicle maintenance and increase service business.
Promote preventative maintenance by educating customers on recommended service intervals and long-term vehicle care.
Ensure all dealership policies, safety procedures, and operational processes are consistently followed.

What We're Looking For

Our ideal candidate understands that customers have a choice in where they service their vehicles and is committed to creating an experience that builds trust, loyalty, and long-term relationships.

You are an exceptional communicator, an effective coach, and a hands-on leader who enjoys working with both customers and employees. You recognize that a successful service department starts with an engaged team and are passionate about building a positive culture where people can grow and succeed.

Qualifications

Previous leadership experience in an automotive service department (GM experience considered a strong asset)
Strong knowledge of automotive repair processes, vehicle maintenance, warranties, and dealership operations
Demonstrated ability to lead, coach, mentor, and develop high-performing teams
Proven experience improving departmental performance, profitability, and customer satisfaction
Strong understanding of technician productivity, shop workflow management, and operational efficiency
Experience administering manufacturer warranty claims and maintaining manufacturer relationships
Excellent problem-solving, organizational, communication, and interpersonal skills
Ability to analyze reports, identify trends, and develop strategic action plans
Valid Ontario Driver's Licence
Minimum High School Diploma
Post-secondary education in Business, Automotive, or a related field is considered an asset

Why Join Our Team?

Competitive compensation package
Comprehensive health and dental benefits
Employee & Family Assistance Program (EFAP)
Ongoing training and professional development
Supportive and collaborative leadership team
Commitment to employee growth and career advancement
Positive workplace culture where your contributions are valued

Qualified applicants are invited to submit their resume and cover letter.

Forbes GM is an equal opportunity employer committed to creating an inclusive workplace. If you require accommodation during any stage of the recruitment process, please contact us at 519-742-4463 or [email protected] so appropriate arrangements can be made.

Quick apply

Refine Your Search

customer service manager jobs in guelph, on

Service Manager

Financial Services Manager

Sales Manager

Territory Operations Manager

District Manager (Arborist)

Account Manager (Commodity Sales)

Area Sales Manager

Sales Account Manager (1023)

Live-In Building Maintenance Manager

Cycle Counter Team Lead

Project Manager – Tooling

Assistant District Manager (Arborist)

Residential Painting Crew Leader

Sales Manager (KWC Area)

Finance Manager / Business Manager

Commercial / Architectural Territory Manager

Senior Manager, CRM & Customer Intelligence

Store Manager

Key Lead - Fiddlesticks

Assistant Store Leader

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