Laval, Qc Desktop technician Jobs – 11 Openings This Week

End User Support Analyst
Graymont —Brossard, QC
- Full-time
- Computer Science
- English
- Windows
Bilingual Support Technician
Compucom Staffing —Montréal, QC
- $18.75–$25.00 an hour
- Contract
- Bilingual
- Communication skills
Quick apply
5d
Desktop Technician
CGI —Montréal, QC
- $50,000–$85,000 a year
- Full-time
- Maintenance
- Windows
Quick apply
ISIT-415 & ISIT-442 IT Support Technician
Dawson College —Montréal, QC
- $27.78–$37.08 an hour
- Full-time
- Customer service
- Maintenance
- English
Quick apply
8d
IT Technician
Stingray Media Group —Montréal, QC
- Full-time
- Computer science
- Computer Science
- English
- Language training provided
11d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Laval, QC
- Windows
- Microsoft Office
- Communication skills
IT Technician
Lantic Inc. —Montréal, QC
- On call
- Customer service
- Maintenance
- English
Quick apply
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Digital Days —Montréal, QC
- Full-time
- Computer science
- Customer service
- English
- COVID-19 protective measures
Quick apply
Desktop Support Engineer (Independent Contractor)
Axiom Technologies —Montréal, QC
- Full-time
- Windows
- Microsoft Office
- In-person
Helpdesk Manager / Responsable du service d'assistance
Digital Days —Montréal, QC
- Full-time
- Computer Science
- Analysis skills
- Bachelor's
- COVID-19 protective measures
Quick apply

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End User Support Analyst

Graymont -
Brossard, QC

Apply Now

Job details

Permanent | Full-time

Qualifications

French
Desktop support
Computer repair
Computer Science
iOS
Post-secondary education
English
Microsoft Exchange
Windows
Computer hardware
Distributed systems
Customer service orientation
ServiceNow
Customer support
Root cause analysis
Adobe Acrobat
Active Directory
Intune
Mobile devices
Information Technology

Full job description

Canada - QC - Brossard

End User Support Analyst

Full-Time, Permanent

Brossard, QC - Hybrid

Graymont is seeking an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. As an intermediate support analyst with a proven record of success, you will support end users in a primarily Microsoft Windows based environment, contributing to the stability and efficiency of both centralized and distributed systems. You will collaborate with global team members to ensure technical issues are resolved quickly and efficiently, providing courteous assistance to users both locally and across the organization.

This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.

Responsibilities

Configure, deploy, and support desktops, laptops and peripherals including network printers.
Provide end‑user support for a variety of software, including Microsoft 365 applications, Adobe Acrobat, and other business applications.
Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
Utilize ticketing system (ServiceNow) log, track and resolve incidents and service requests according to defined service levels.
Meet required response, service, and resolution times with consistency.
Produce and maintain clear end‑user and internal IS Support documentation, including procedures, how‑to guides, and knowledge base articles.
Develop a working understanding of the organization’s IT architecture, hardware standards and software.
Manage and support mobile devices (iOS), including device enrollment, configuration, compliance, troubleshooting, and lifecycle activities using enterprise mobility management tools (e.g., Microsoft Intune)

Qualifications

Education: Post‑secondary degree or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or Technical Support, or an equivalent combination of education and hands‑on experience in an end‑user support environment.
Professional Experience: Minimum five (5) years of experience in a multi-faceted end-user or desktop support role within an enterprise environment.
Technology Requirements: Strong knowledge of Microsoft Windows operating systems.
Solid experience with Microsoft 365 administration and user support (including Teams and Exchange Online).
Working knowledge of Active Directory user and device management.
Experience with endpoint protection and virus-control solutions.
Demonstrated ability to perform hardware and software diagnostics.
Experience using ticketing systems such as ServiceNow.
Additional Asset: Experience supporting mobile device management (MDM) solutions and corporate mobility environments.
Travel Component: Up to 25% travel
Language Requirement: Bilingualism required (French and English)

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You enjoy diagnosing technical issues, analyzing root causes, and implementing practical solutions within established standards.
Collaborative / Teamwork: You thrive in a global, multi-disciplinary environment and work effectively with teammates to resolve issues and improve service delivery.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

desktop technician jobs in laval, qc

End User Support Analyst

Bilingual Support Technician

Desktop Technician

ISIT-415 & ISIT-442 IT Support Technician

IT Technician

Desktop Support Engineer (Dispatch /Part-Time)

IT Technician

Information Technology Support Specialist / Spécialiste de l'assistance informatique

Desktop Support Engineer (Independent Contractor)

Helpdesk Manager / Responsable du service d'assistance

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