London On Case management/client support Jobs – 54 Openings This Week

Case Management/Client Support
ARK AID Street Mission —London, ON
- $22 an hour
- Writing skills
- Psychology
- Data entry
Quick apply
3d
Student Support Case Manager
Western University —London, ON
- $76,490–$109,190 a year
- Temporary
- Microsoft Office
- Master's degree
- Case management
6d
Case Management Coordinator
Ministry of Children, Community and Social Services —London, ON
- $1,265.14–$1,405.62 a week
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Excel
7d
Clinical Information Clerk (On-call)
Ministry of Children, Community and Social Services —London, ON
- $25.32–$29.24 an hour
- Temporary
- Bilingual
- English
- Microsoft Office
- Dental care
- Employee assistance program
7d
011 - Coordinator, Métis Bail Supervision
Métis Nation of Ontario —London, ON
- $55,100–$61,800 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Estate Litigation Legal Assistant
HARRISON PENSA —London, ON
- $50,000–$56,000 a year
- Full-time
- Microsoft Office
- In-person
- Time management
- Disability insurance
- Dental care
Quick apply
Occupational Therapist Subcontractor Multiple Locations
GOWAN CONSULTING —Ontario
- $65–$100 an hour
- Contract
- Remote
- Microsoft Word
- Microsoft Excel
- Bachelor's
- Work from home
Quick apply
Occupational Therapist
Rehab First Inc. —London, ON
- $50–$70 an hour
- Part-time
- CPR Certification
- Up to 50% travel
- Master's degree
- Mileage reimbursement
- Flexible schedule
Quick apply
Automation Technician
Canadian Executive Search Group Inc. —London, ON
- Up to $44 an hour
- Full-time
- Schematics
- Engineering
- Maintenance
2d
Registered Nurse (RN), NSWOC - Full-time
VON Canada (Ontario) —London, ON
- $47.51–$51.51 an hour
- Full-time
- Master's degree
- Communication skills
- Dental care
- Employee assistance program
Case Coordinator, Family Supports - Full-time
VON Canada (Ontario) —London, ON
- $27.13–$28.83 an hour
- Weekends as needed
- Windows
- Microsoft Office
- Analysis skills
3d
Transitional Case Manager, Queens Ave.
CMHA Thames Valley Addiction and Mental Health Services —London, ON
- $27.14–$37.26 an hour
- Full-time
- Bilingual
- CPR Certification
- First Aid Certification
3d
Mental Health Counsellor
Southwest Ontario Aboriginal Health Access Centre —London, ON
- $70,466–$88,083 a year
- Full-time
- Master's degree
- No university degree
- Psychology
- Dental care
- Paid time off
Quick apply
Vision Rehabilitation Assistant
Vision Loss Rehabilitation Canada —London, ON
- $24.05 an hour
- Call to connect
- Travel
- Organizational skills
- Communication skills
- Wellness program
- Dental care
Quick apply
Data Analyst
Vanier —London, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
10d
Specialist, Vision Rehabilitation
Vision Loss Rehabilitation Canada —London, ON
- $28.83 an hour
- Call to connect
- Bachelor's
- Travel
- Communication skills
- Wellness program
- Dental care
Quick apply
Counsellor, HART Hub
CMHA Thames Valley Addiction and Mental Health Services —London, ON
- $27.14–$37.26 an hour
- Full-time
- Bilingual
- Bachelor's
10d
Indigenous Wellness Connector, HART Hub
CMHA Thames Valley Addiction and Mental Health Services —London, ON
- $27.14–$37.26 an hour
- Full-time
- Bilingual
- CPR Certification
- First Aid Certification
10d
Legal Aid Worker
Legal Aid Ontario —London, ON
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Disability insurance
3d
Social Worker
JHS London —London, ON
- $24.72–$27.47 an hour
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Mileage reimbursement
- Dental care
Quick apply
5d

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case management/client support jobs near london on

Case Management/Client Support

ARK AID Street Mission -
London, ON

Quick apply

Job details

Casual
$22 an hour
3 days ago

Qualifications

Computer operation
Writing skills
Psychology
Data entry
Organizational skills
Mediation
Social Work
Leadership
Time management

Full job description

Job Purpose

The Relief Case Manager/ Client Support Coordinator serves as a central point of coordination between residents, community partners, healthcare providers, government systems, and shelter operations. They provide intensive front-line support to individuals experiencing homelessness or housing instability by coordinating services, assisting with crisis stabilization, navigating complex social systems, advocating for client needs, and facilitating individualized service planning.

This role bridges direct service delivery and case management by supporting residents through immediate crisis intervention while simultaneously advancing longer-term stabilization goals. The position requires strong interpersonal judgment, trauma-informed practice, systems navigation expertise, documentation accuracy, and the ability to coordinate support strategies across internal teams and external service providers.

Key Responsibilities

Responsibility Area 1: Client Assessment and Support Planning

Conduct intake interviews and ongoing client needs assessments.
Identify barriers impacting housing stability, health, income, legal matters, and community functioning.
Develop individualized service plans in collaboration with clients.
Monitor progress toward established goals and adjust support strategies as needed.

Responsibility Area 2: Systems Navigation and Service Coordination

Assist clients in navigating complex service systems, including:

Ontario Works applications and case management
Ontario Disability Support Program access
Healthcare and mental health referrals
Addiction treatment and harm reduction services
Housing applications and landlord communication
Identification replacement processes
Legal aid and justice-related supports
Employment and income stabilization programs

Responsibilities include:

Completing applications and required documentation
Coordinating referrals with community agencies
Following up with service providers

Responsibility Area 3: Advocacy and Client Representation

Advocate on behalf of clients when barriers arise within service systems.
Communicate with landlords, healthcare professionals, government agencies, and partner organizations.
Support clients in understanding rights, responsibilities, and available options.
Facilitate problem-solving conversations between clients and external service providers.

Responsibility Area 4: Crisis Intervention and De-escalation

Provide immediate intervention during situations involving:

Mental health deterioration
Emotional dysregulation
Substance use related crises
Conflict between residents
Suicidal ideation or acute distress
Behavioral escalation affecting program safety

Responsibilities include:

Conduct rapid situational assessments
Apply trauma-informed de-escalation strategies
Determine level of intervention required
Coordinate emergency response when necessary
Stabilize residents while minimizing unnecessary escalation
Document incidents and follow-up interventions

Responsibility Area 5: Triage and Prioritization

Assess urgency and complexity of resident needs.
Distinguish between immediate crisis response and routine support requests.
Prioritize competing demands while maintaining service quality.
Allocate time and resources based on risk level and client vulnerability.
Identify when situations require escalation to supervisors or external professionals.

Examples:

Medical concerns
Housing emergencies
Income disruption
Safety concerns
Conflict mediation
Mental health crises

Responsibility Area 6: Documentation and Administrative Management

Maintain accurate and timely documentation including:

Case notes
Incident reports
Service plans
Referral documentation
Progress summaries
Communication logs
Government or funder compliance records

Responsibilities include:

Ensuring documentation accuracy and confidentiality
Tracking client progress through internal systems
Monitoring deadlines for applications and follow-ups
Maintaining organized service records
Supporting audit and reporting requirements

Responsibility Area 7: Delegation and Operational Coordination

Identify tasks that can be delegated to support staff or program workers.
Coordinate service delivery across multiple team members.
Communicate priorities to front-line staff regarding resident support needs.
Ensure continuity of care across shifts.
Provide situational guidance to staff regarding resident needs and interventions.
Assist in coordinating internal workflow during high-demand periods.

Responsibility Area 8: Relationship Building and Engagement

Build trusting relationships with residents through consistent, respectful engagement.
Utilize trauma-informed and person-centered approaches.
Support client motivation and engagement in service planning.
Address ambivalence and resistance while maintaining professional boundaries.
Foster resident autonomy and self-determination.

Qualifications & Skills

Required Skills and Competencies

Client Support Skills

Crisis intervention
Motivational interviewing
Trauma-informed practice
Harm reduction approaches
Conflict resolution
Client advocacy
Service planning
Community resource coordination

Clinical and Behavioral Skills

Mental health de-escalation
Suicide risk awareness
Behavioral assessment
Addiction support knowledge
Emotional regulation support
Situational judgment under pressure

Administrative and Organizational Skills

Documentation accuracy
Case note writing
Time management
Managing competing priorities
Record management
Scheduling and follow-up coordination
Report writing
Administrative compliance

Systems Skills

Knowledge of:

Service Ontario systems
Social assistance systems
Housing systems
Shelter diversion processes
Community healthcare systems
Mental health service networks
Income support programs
Community agency coordination

Leadership Skills

Delegation
Independent decision-making
Judgment in high-pressure environments
Cross-team communication
Situational leadership
Accountability and follow-through

Qualifications

Diploma or degree in Social Work, Social Service Work, Community Services, Psychology, Human Services, or related field.
Minimum 1-2 years experience working with vulnerable populations.
Experience supporting individuals experiencing homelessness, mental health challenges, addiction, or housing instability.
Demonstrated experience managing crisis situations independently.
Strong understanding of community service systems and government support programs.

Preferred:

Crisis intervention training
Mental Health First Aid certification
Nonviolent crisis intervention training
Knowledge of harm reduction frameworks

AI Screening Notice

Ark Aid Street Mission values a thoughtful and personal hiring process. All applications are reviewed directly by our hiring team, and we do not use artificial intelligence (AI) or automated systems to screen or filter candidates.

Pay: $22.00 per hour

Flexible language requirement:

French not required

Licence/Certification:

G License (required)

Work Location: In person

Quick apply

Refine Your Search

case management/client support jobs in london on

Case Management/Client Support

Student Support Case Manager

Case Management Coordinator

Clinical Information Clerk (On-call)

011 - Coordinator, Métis Bail Supervision

Estate Litigation Legal Assistant

Occupational Therapist Subcontractor Multiple Locations

Occupational Therapist

Automation Technician

Registered Nurse (RN), NSWOC - Full-time

Case Coordinator, Family Supports - Full-time

Transitional Case Manager, Queens Ave.

Mental Health Counsellor

Vision Rehabilitation Assistant

Data Analyst

Specialist, Vision Rehabilitation

Counsellor, HART Hub

Indigenous Wellness Connector, HART Hub

Legal Aid Worker

Social Worker

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