Nb Call center Jobs – 71 Openings This Week

Call Center Manager
1 Clean Air —New Brunswick
- $50,000–$70,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
Quick apply
5d
Switchboard Operator
Horizon Health Network —Saint John, NB
- From $24.48 an hour
- Weekends as needed
- Microsoft Excel
- English
- High school diploma or GED
- Employee assistance program
Quick apply
Remote Canada Post Representative (Calls & Chat) – Bilingual
NQX Canada —Moncton, NB
- $19.08 an hour
- Weekends as needed
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Work from home
Quick apply
2d
Work From Home Customer Service Representative
Extend Communications —New Brunswick
- $18 an hour
- Weekends as needed
- Remote
- English
- Typing
- Dental care
- Paid time off
Quick apply
Inbound Customer Service Agent - Work From Home
TigerTel —Fredericton, NB
- $20–$30 an hour
- Part-time
- Remote
- Bilingual
- Spanish
- English
- Work from home
Quick apply
3d
Inside Sales Representative
K-Dental Inc —Fredericton, NB
- $55,000–$60,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
4d
Construction Sales Manager
Homestar group —Quispamsis, NB
- Full-time
- CRM software
- Sales
- Microsoft Office
- Store discount
- Dental care
Quick apply
Bilingual Customer Service Representative
K-Dental Inc —Fredericton, NB
- $40,000–$46,000 a year
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
4d
Sales Associate
Homestar group —Quispamsis, NB
- Full-time
- Sales
- Customer service
- Microsoft Office
- Dental care
- Vision care
Quick apply
Switchboard Operator
Horizon Health Network —Fredericton, NB
- From $24.48 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- English
- Disability insurance
- Dental care
Quick apply
Accessory Specialist
Action Car and Truck Accessories —Moncton, NB
- From $20 an hour
- Full-time
- Bilingual
- Customer service
- Dental care
Quick apply
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Center Agent (Immediate Need)
MCI Careers —New Brunswick
- $15.90 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Customer Service Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Part-time
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Work-at-Home Contact Centre Associate
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Bilingual Customer Care Representative
Integrated Staffing Limited —Fredericton, NB
- $18 an hour
- Full-time
- Bilingual
- Customer service
- English
- Designated paid holidays
- Dental care
Quick apply
Remote Call Centre Sales Agent
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Life insurance
Bilingual Call Centre Agent
TigerTel —Moncton, NB
- From $22 an hour
- Weekends as needed
- Remote
- Bilingual
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
Customer Sales and Service Agent - Call Centre
Air Canada —Saint John, NB
- $19.88 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Dental care
Customer Service Representative - Auto Claims
Intact —Dieppe, NB
- Full-time
- Hybrid work
- Sales
- Customer service
- No experience needed
- Employee stock purchase plan
2d

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Call Center Manager

1 Clean Air -
New Brunswick

Quick apply

Job details

Permanent | Full-time
$50,000–$70,000 a year
5 days ago

Qualifications

Bilingual
CRM software
French
Sales
Call center
English
Microsoft Office
AI
Time management

Full job description

About Us

1 Clean Air is a leading provider of air duct cleaning, HVAC, mold, and insulation services across Ontario and Québec, serving residential, commercial, industrial, and governmental clients. Since 1985, we have built our reputation on quality, integrity, and customer care, helping customers maintain clean, healthy, and energy-efficient indoor environments.

Position Overview

We are seeking a highly organized, proactive, and results-driven Bilingual Call Center Manager to lead our sales and customer service teams. This role owns three things above all: coaching the team to perform, monitoring performance against clear targets, and becoming the in-house expert on every service and product we sell — then transferring that knowledge to every rep.

The role is responsible for driving revenue performance, improving conversion rates, maintaining strong customer experience standards, and ensuring accountability across the call center. We are a technology-forward operation, so we are especially interested in candidates who have used (or experimented with) AI tools inside a CRM, support software, or phone system to coach faster, work smarter, and convert better.

Key Responsibilities

Coaching & Team Development

Provide daily, hands-on coaching through live call monitoring, recorded call reviews, and structured one-on-ones.
Build individual development plans and scorecards tied to conversion, revenue, and quality.
Train, motivate, and hold the team accountable to sales targets, KPIs, and service standards.

Performance Monitoring & Accountability

Track, analyze, and report on call volume, booking rate, close rate, revenue per rep, average ticket, follow-up SLAs, and QA scores.
Run a daily and weekly accountability rhythm (huddles, dashboards, target reviews) that keeps the team focused on results.
Identify performance gaps and implement process improvements, reporting systems, and team structures to lift results.

Product & Service Expertise (Own the Knowledge)

Develop deep working knowledge of our full service line — air duct cleaning, HVAC, mold remediation, and insulation — across residential, commercial, industrial, and governmental segments.
Ensure every rep can accurately explain each service, qualify customer needs, and position the right solution with confidence.
Own and maintain a living knowledge base — scripts, FAQs, objection-handling guides, and service explainers — so product knowledge stays consistent and current across the entire team.

AI, CRM & Tools

Leverage AI-powered tools across our CRM, support software, and phone system to improve coaching, efficiency, and conversion (e.g., call transcription and scoring, conversation intelligence, AI-assisted QA, automated follow-ups, voice/IVR).
Identify, test, and roll out AI and automation opportunities that reduce manual work and surface actionable insights.
Maintain data hygiene and workflow automation in the CRM so reporting and follow-up are reliable.

Sales Process & Revenue Growth

Drive revenue growth by improving scripts, sales processes, objection handling, lead follow-up, and customer communication.
Optimize the full lead-to-booking journey to raise conversion at every stage.

Operations & Coordination

Coordinate scheduling, dispatching, and follow-up processes to maintain a smooth workflow and excellent client experience.
Develop and maintain Standard Operating Procedures, scripts, training materials, and documentation systems.
Work closely with leadership to provide clear reporting on team performance, revenue opportunities, operational issues, and improvement plans.

Qualifications

Minimum 4 years of proven experience in call center management, ideally in a sales-driven or home/field-services environment.
Strong ability to lead a sales-focused team and manage performance based on revenue, conversion rates, KPIs, and customer experience.
Strong sales skills.
Ability to work 24/7, and availability beyond working hours.
Demonstrated coaching ability — you develop people, not just monitor them.
Comfort using data, reports, dashboards, and performance metrics to make decisions.
Hands-on experience with CRM systems and workflow/automation tools; experience using AI tools in a CRM, support platform, or phone system is a strong asset.
Aptitude and appetite for learning technical service offerings and teaching them to others.
Excellent organizational, time management, problem-solving, and multitasking skills.
Excellent communication and interpersonal abilities; Bilingualism in English and French is required.
Proficiency with Microsoft Office.
Ability to lead, adapt, and make decisions in a fast-paced, performance-driven environment.

Why Join Us

Join a reputable, fast-growing company with a strong presence in Ontario and Québec.
Lead a key revenue-generating team with real ownership and impact.
Work in a technology-forward environment where AI and automation are encouraged, not resisted.
Collaborative, supportive, and family-oriented culture.
Opportunity for professional growth and advancement.
Competitive salary and benefits package.

Pay: $50,000.00-$70,000.00 per year

Application question(s):

What was the approximate monthly revenue generated by the call center or sales team you managed?
What KPIs did you track on a daily or weekly basis to improve team performance, conversion rates, and customer experience?
What CRM, support, or phone systems have you managed, and have you used any AI or automation tools within them? Briefly describe how.

Experience:

Call Center Management: 3 years (required)

Language:

French and English (required)

Work Location: Remote

Quick apply

Refine Your Search

call center jobs in nb

Call Center Manager

Switchboard Operator

Remote Canada Post Representative (Calls & Chat) – Bilingual

Work From Home Customer Service Representative

Inbound Customer Service Agent - Work From Home

Inside Sales Representative

Construction Sales Manager

Bilingual Customer Service Representative

Sales Associate

Switchboard Operator

Accessory Specialist

Remote Call Center Representative

WAH Call Center Agent (Immediate Need)

Remote Call Center Customer Service Representative

Work-at-Home Contact Centre Associate

Bilingual Customer Care Representative

Remote Call Centre Sales Agent

Bilingual Call Centre Agent

Customer Sales and Service Agent - Call Centre

Customer Service Representative - Auto Claims

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