Nepean, On Support analyst Jobs – 110 Openings This Week

Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
- $93,938–$122,116 a year
- Hybrid work
- Bilingual
- Azure
- English
- Disability insurance
- Dental care
2d
Manager, Engineering and Data Platform
The Minto Group —Ottawa, ON
- $130,000–$150,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Paid time off
Quick apply
Information Systems Technician
Canadian Armed Forces —Ontario
- $4,337–$6,413 a month
- Part-time
- No experience needed
- Dental care
- Paid time off
Intermediate Business Analyst
Morson Talent —Ottawa, ON
- $50.70 an hour
- Contract
- Hybrid work
- Computer Science
- Customer service
- Bachelor's
Quick apply
Network Analyst III
Canadian Blood Services —Ottawa, ON
- $99,600–$117,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Dental care
- Vision care
12d
ITSM ServiceNow Business Process Analyst - Contract
Compugen Inc —Ontario
- $50–$75 an hour
- Contract
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
11d
Web Architect
Compucom Staffing —Ottawa, ON
- $75–$95 an hour
- Contract
- Schematics
- System design
- Bachelor's
Quick apply
4d
Business Analyst
Compucom Staffing —Ottawa, ON
- $70–$90 an hour
- Contract
- Presentation skills
- Bachelor's
- IT
Quick apply
1d
HR Specialist & Analyst (18-Month Contract)
Ross Video —Nepean, ON
- $66,500–$92,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Paid time off
- Flexible schedule
Quick apply
13d
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Business Applications Analyst (Term ending Jan 2028)
Canadian Commercial Corporation —Ottawa, ON
- $100,589–$115,428 a year
- Full-time
- Hybrid work
- Bilingual
- ERP systems
- Finance
- Employee assistance program
6d
Information Security Compliance Analyst
Gowling WLG —Ottawa, ON
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Security Analyst (14 month Term)
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
NETWORK OPERATIONS CENTER ANALYST
Nova Networks Inc. —Ottawa, ON
- $40,000–$50,000 a year
- Bilingual
- Computer Science
- Engineering
Senior Data Analyst, Customer Operations
Scribd, Inc. —Ottawa, ON
- $97,000–$146,000 a year
- Full-time
- Schematics
- SQL
- AI
- Disability insurance
- Dental care
Integrated Logistics Support (ILS) Engineering Analyst
General Dynamics Mission Systems - Canada —Ottawa, ON
- $70,000–$110,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- Maintenance
- Dental care
- Tuition reimbursement
Quick apply
Analyst, Business Systems
CMHC —Ottawa, ON
- $62,393.27–$77,991.59 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
4d
Expression of Interest: Enterprise CRM Administrator / Business Analyst (Salesforce)
Algonquin College —Ottawa, ON
- $43.61–$50.39 an hour
- Full-time
- Hybrid work
- Computer Science
- Sales
- Salesforce
- Dental care
- Tuition reimbursement
5d
IT Support Analyst
Ottawa Senators —Kanata, ON
- $45,700–$70,000 a year
- Full-time
- Azure
- Customer service
- English
- Dental care
- Tuition reimbursement
Quick apply
21h
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care

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Lead, ITSM and Asset Management

Defence Construction Canada -
Ottawa, ON

Apply Now

Job details

$93,938–$122,116 a year
2 days ago

Qualifications

Jira
Bilingual
French
Computer operation
ITIL Certification
Azure
Operating systems
Financial auditing
English
Microsoft Office
Bachelor's
ITIL
ServiceNow
IT
College diploma
Communication skills
Intune
Information Technology

Full job description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$93,938 - $122,116

Employment status:

Continuing

Flexible work option:

Hybrid (2 days/week)

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

18/08/2026

Country:

Canada

The Lead, ITSM and Asset Management (known internally as Lead, IT Support Services) supports the oversight of the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes and IT asset lifecycle management. This role ensures alignment with industry best practices (e.g., ITIL), drives operational efficiency, and supports compliance and governance across IT services and assets. This role will also manage and mentor a team of ITSM and Asset Management analysts and specialists.

Key Responsibilities:

Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
Manage the LCM Partner
Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
Collaborate with cross-functional teams to ensure service delivery meets business needs.
Monitor performance metrics and generate reports to support decision-making and continuous improvement.
Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders

Other

Coordinate with vendors for technical support and on warranty claims, as required
Other duties as assigned

Qualifications:

Proven experience in ITSM and asset management roles, with leadership responsibilities.
Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
Experience with asset management systems and CMDB maintenance.
Excellent analytical, organizational, and communication skills.
ITIL certification and experience with audit/compliance processes are highly desirable.
Bilingual in French and English is mandatory.

SKILLS

General and Specific Knowledge

Best practices, methods, trends and legislation in information technology
Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
Project management principles

Formal Education and/or Certification(s) and Experience

Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations

Abilities

Use applicable computer software and operating systems
Write end-user instructions
Apply project management principles

DEVELOPMENT AND LEADERSHIP

Lead and manage direct reports
Provide functional advice and guidance to IT staff and DCC employees

Working Conditions: Hybrid work environment with a minimum of 2 days in the office.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks

reference checks

previous employment

open source checks

credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email [email protected].

Apply Now

Refine Your Search

support analyst jobs in nepean, on

Lead, ITSM and Asset Management

Manager, Engineering and Data Platform

Information Systems Technician

Intermediate Business Analyst

Network Analyst III

ITSM ServiceNow Business Process Analyst - Contract

Web Architect

Business Analyst

HR Specialist & Analyst (18-Month Contract)

ITSM Support Analyst

Business Applications Analyst (Term ending Jan 2028)

Information Security Compliance Analyst

Security Analyst (14 month Term)

NETWORK OPERATIONS CENTER ANALYST

Senior Data Analyst, Customer Operations

Integrated Logistics Support (ILS) Engineering Analyst

Analyst, Business Systems

Expression of Interest: Enterprise CRM Administrator / Business Analyst (Salesforce)

IT Support Analyst

Systems Administrator

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