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Lais Hotel Properties L —Niagara-on-the-Lake, ON
- $38,000–$40,000 a year
- Temporary
- Hospitality
- Windows
- Microsoft Office
Quick apply
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IT TECHNICIAN

Lais Hotel Properties L
Niagara-on-the-Lake, ON

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Job details

Temporary
$38,000–$40,000 a year

Qualifications

Hospitality
Desktop support
Telephony
Computer repair
Call center experience
Software deployment
Post-secondary education
Windows
Microsoft Office
Analysis skills
Computer hardware
Network protocols
Network support
Communication skills
Inventory tracking

Full job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a IT Technician to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: IT Technician
Property: Vintage Hotels & Niagara’s Finest Hotels

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To provide technical hardware and software support to all internal departments in a professional and timely manner.

Duties and Responsibilities:

Primary Responsibilities:

Respond to and resolve service desk escalations and service requests
Assist internal personnel with Mac and PC issues, networks, printers, software, and configuration of phones
Responsible for both Mac and PC support over full life cycle
Troubleshoot Windows 10/11, Microsoft Office, and other PC software
Image and deploy PCs to company and client standards
Troubleshoot and configure printers, copiers and scanners
Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems
Provide telephone support
Maintain inventory tracking
Responsible for maintaining server room
Conduct security and compliance checks and mitigate issues
Provide A/V setup for meetings
Assist with on-boarding and off-boarding of users
Package, test, deploy, update, and troubleshoot software
Analyze desktop hardware and software processes for efficiency and need
Document processes and procedures
Train users and other personnel on how to best use the different systems and tools
Maintain phone system users, teams, and call flow logic
Having a thorough knowledge of Lais Hotel Properties Limited’s’ products and services
All other duties as assigned

Professional Requirements:

Post-Secondary Degree (or equivalent) in IT or related discipline (Preferred)
1+ year of experience related to IT
Required technical skills:
- Working knowledge of desktop and laptop hardware
- Familiarity with networking, routing, ports, and protocols
- Ability to troubleshoot Windows 10/11, Microsoft Office, and other PC software knowledge
- Ability to troubleshoot printers, copiers and scanners

Personal Attributes:

Able to work on projects with minimal supervision
A team player who is flexible and responsible
Must be a patient and steadfast worker
Multitasking skills with a proven ability to juggle multiple projects with changing priorities, under minimal supervision
Proven analytical and troubleshooting skills
Strong written and verbal communication skills
Ability to work rotate in the after-hours emergency on-call schedule

Additional Assets:

Previous experience in the Hospitality Industry
Previous experience with Mitel Telephony Suite
Experience supporting a Call Centre environment

Questions, quoting the job title and location, may be directed to [email protected]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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