Technical Support Representative
Solink —Ottawa, ON
- $23.75 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Computer Science
- Sales
- Dental care
10d
Administrative Assistant
Rimkus —Ottawa, ON
- $43,000–$68,000 a year
- Overtime
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
CDS HR Specialist CAN
Advantage Solutions —Ottawa, ON
- $52,608–$65,760 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Sales Development Manager - Pest Elimination
Ecolab Inc. —Ottawa, ON
- $90,900–$113,600 a year
- Full-time
- Bilingual
- Sales
- English
- Disability insurance
- Dental care
Associate Director of Care
Cardinal Creek Residence —Orleans, ON
- $75,000 a year
- Full-time
- Bilingual
- English
- Leadership
- Wellness program
- Employee assistance program
Quick apply
INTERMEDIATE ARCHITECT
EVOQ Architecture —Ottawa, ON
- Hybrid work
- Bilingual
- AutoCAD
- English
- Flexible schedule

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Representative
Solink —Ottawa, ON
Build deep product knowledge and apply critical thinking to navigate ambiguous, non-scripted situations that don’t always have a predefined answer.
$23.75 an hour
10d
Sales Associate (Design Consultant)
La-Z-Boy Ottawa & Kingston —Ottawa, ON
Welcome and engage customers to understand their needs, lifestyle, and design preferences. You’ll engage customers through meaningful conversations, product…
$60,000–$90,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual (English/Spanish) Account Manager & Business Development Associate
Finlink Group —Newmarket, ON
Working closely with executive leadership, product, and development teams, you'll play a key role in driving business growth while delivering an exceptional…
Quick apply
11d
Senior Specialist, Quality Assurance
Shoppers Drug Mart / Pharmaprix —Toronto, ON
/ L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la…
$68,000–$93,500 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for bilingual associate program manager in ottawa, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual associate program manager jobs near ottawa, on

Sales Manager jobs in Ottawa, ON

Human Resources Specialist jobs in Ottawa, ON

Director Of Care jobs in Orleans, ON

Architect jobs in Ottawa, ON

Technical Support Representative jobs in Ottawa, ON

Administrative Assistant jobs in Ottawa, ON

Sales Manager jobs in Saskatchewan

Sales Manager jobs in Red Deer County, AB

Zara Sales Associates, Mapleview jobs in Burlington, ON

Data Manager jobs in Toronto, ON

Sales Manager jobs in Smiths Falls, ON

Sales Manager jobs in Newmarket, ON

Us Sales Jobs For Canadians jobs in Remote

Human Resources Specialist jobs in Richmond, BC

Operations Specialist Rbc jobs in Toronto, ON

Human Resources Specialist jobs in Winnipeg, MB

Human Resources Brockville jobs in Brockville, ON

Client Success Specialist jobs in Toronto, ON

Technical Support Specialist jobs in Toronto, ON

Human Resources Specialist jobs in Oakville, ON

Technical Support Representative

Solink -
Ottawa, ON

Apply Now

Job details

Full-time
$23.75 an hour
10 days ago

Qualifications

Jira
Bilingual
French
Computer Science
Sales
Customer service
Call center experience
English
Zendesk
Computer skills
Communication skills
Information Technology

Full job description

Technical Support Representative

Location: Ontario | Hybrid
Department: Support
Type: Permanent | Full-Time
Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support
Start Date: August 24, 2026

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50 and Fast 500, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Support Representative, you'll be the frontline problem-solver for customers and installation partners troubleshooting Solink's hardware, software, and deployments. This isn't a scripted call-center role: you'll get to think critically, build real product expertise, and figure out the right answer rather than read one off a page. You'll collaborate closely with Deployment and Sales to make sure customers get a smooth experience from installation onward, and you build your knowledge, skills and track record.

This is an opportunity for someone who’s energized by challenge, fast learning, and making a real impact.

What You’ll Do

Provide front-line technical support to customers via phone, chat, and ticketing systems, troubleshooting issues with Solink’s hardware, software, and installations.
Support field technicians and installation partners with technical guidance during hardware setup and deployment.
Correspond with Solink’s network of installation service providers to help keep deployments on track and resolve issues that arise in the field.
Diagnose and resolve technical issues related to networking, system integration, and device connectivity, escalating complex cases to the appropriate team when needed.
Build deep product knowledge and apply critical thinking to navigate ambiguous, non-scripted situations that don’t always have a predefined answer.
Collaborate closely with Deployment, Product, and Sales teams to deliver a seamless customer experience from installation through ongoing support.
Accurately document customer interactions, troubleshooting steps, and resolutions using Jira, Zendesk or similar ticketing systems.

What You Bring

Must-Have:

Strong computer literacy and technical aptitude, with the ability to troubleshoot hardware, software, and networking issues.
Excellent verbal and written communication skills, with a customer-first mindset and the critical thinking to navigate ambiguous, non-scripted situations.
Flexibility to work shifts between 6:00 a.m. and midnight, including weekends and holidays to support customers across time zones.

Nice-to-Have:

Background or coursework in computer science, IT/networking, or programming; experience with Zendesk, Jira or similar ticketing systems is an asset.
Prior customer service/call center experience.
Bilingual in English and French.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Interview with the Hiring Manager
Reference Checks
Offer & onboarding

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

Apply Now

Refine Your Search

bilingual associate program manager jobs in ottawa, on

Technical Support Representative

Administrative Assistant

CDS HR Specialist CAN

Sales Development Manager - Pest Elimination

Associate Director of Care

INTERMEDIATE ARCHITECT

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for bilingual associate program manager in ottawa, on

Explore jobs in more locations

Technical Support Representative

About Solink

The Role

What You’ll Do

What You Bring

Security Requirements

Our Values

Why Solink?

What to Expect from the Hiring Process

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

Job seeker tools

Employer Tools

Browse

Stay Connected