Red Deer, Ab Business support service department Jobs – 102 Openings This Week

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Assistant Controller
Stigma Grow —Red Deer County, AB
- $65,000–$85,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
10d
Service Manager
Canadian Tire —Red Deer, AB
- $50,000–$70,000 a year
- Full-time
- No university degree
- Organizational skills
- Communication skills
- Profit sharing
- Flexible schedule
4d
Journeyman Automotive Technician - Relocation Assistance - Victoria, BC
Harris Dodge Chrysler Jeep Ram —Alberta
- Up to $50 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- Maintenance
- Store discount
- Disability insurance
Quick apply
Service Advisor
Confidential —Red Deer, AB
- $60,000–$100,000 a year
- Full-time
- Mechanic experience
- Customer service
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
1d
Journeyman Service Technician
Great West Kenworth —Red Deer, AB
- $22–$50 an hour
- Full-time
- Mechanic experience
- Maintenance
- Travel
- Disability insurance
- Dental care
Quick apply
10d
Heavy Equipment Service & Maintenance Superintendent
Heavy Metal Equipment & Rentals —Alberta
- From $190,000 a year
- Full-time
- Microsoft Access
- Customer service
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
Apprentice Millwright/Journeyman Millwright
Sterling Industries Inc —Blackfalds, AB
- $24–$45 an hour
- 8 hour shift
- Schematics
- Maintenance
- English
- Wellness program
- Disability insurance
Quick apply
Journeyman Service Truck Technician
Great West Kenworth —Red Deer, AB
- $35–$55 an hour
- Full-time
- Schematics
- Maintenance
- English
- Disability insurance
- Dental care
Quick apply
10d
Maintenance Planner
Heavy Metal Equipment & Rentals —Alberta
- 12 hour shift
- Microsoft Excel
- Heavy lifting
- Microsoft Office
- Store discount
- COVID-19 protective measures
Quick apply
Territory Account Manager -Southern Alberta/Calgary Region
Global Warranty —Alberta
- $100,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Dental care
Quick apply
Bilingual Tier 2 Helpdesk (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Bilingual
- English
- Communication skills
Quick apply
12d
Director of Care (DOC) - Full Time (FT) - Michener Hill
Extendicare —Red Deer, AB
- Full-time
- Nursing
- Management
- Customer service
Quick apply
Assistant Store Manager - Home Hardware Business Centre
Sylvan Lake Home Hardware Business Centre —Sylvan Lake, AB
- $50,000–$60,000 a year
- Weekends as needed
- Sales
- High school diploma or GED
- In-person
- Paid time off
- Employee assistance program
Quick apply
Experienced Retail Store Manager - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Automotive Electrical Technician – Relocation Assistance – Victoria BC
Harris Victoria Chrysler Dodge Jeep Ram —Alberta
- From $55 an hour
- Full-time
- Maintenance
- Computer networking
- Automotive diagnostics
- Store discount
- Disability insurance
Quick apply
7d
Experienced Retail Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Experienced Retail Department Manager, Convenience - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Experienced Retail Department Manager, Grocery - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Experienced Retail Department Manager, Meat - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service

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business support service department jobs near red deer, ab

Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

business support service department jobs in red deer, ab

Customer Sales and Service Representative

Assistant Controller

Service Manager

Journeyman Automotive Technician - Relocation Assistance - Victoria, BC

Service Advisor

Journeyman Service Technician

Heavy Equipment Service & Maintenance Superintendent

Apprentice Millwright/Journeyman Millwright

Journeyman Service Truck Technician

Maintenance Planner

Territory Account Manager -Southern Alberta/Calgary Region

Bilingual Tier 2 Helpdesk (AB)

Director of Care (DOC) - Full Time (FT) - Michener Hill

Assistant Store Manager - Home Hardware Business Centre

Experienced Retail Store Manager - Northern Canada

Automotive Electrical Technician – Relocation Assistance – Victoria BC

Experienced Retail Department Manager, General Merchandise - Northern Canada

Experienced Retail Department Manager, Convenience - Northern Canada

Experienced Retail Department Manager, Grocery - Northern Canada

Experienced Retail Department Manager, Meat - Northern Canada

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