Sooke, Bc Customer support & client services Jobs – 113 Openings This Week

Service Operations Coordinator
Confidential —Langford, BC
- From $25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Dental care
Quick apply
9d
Pharmacy Manager
Rexall Pharmacy Group LTD —Colwood, BC
- $61–$64 an hour
- Weekends as needed
- Bachelor's
- Communication skills
- Dental care
- Life insurance
Quick apply
Developer - D365 CRM and Power Platform (contract)
Teck —British Columbia
- $1–$100 an hour
- Contract
- Hybrid work
- Azure
- Computer Science
- Customer service
Support Services Administrator / Scheduler
Old Island Pest Control —Victoria, BC
- $20.50 an hour
- Full-time
- Sales
- Customer service
- Databases
- Dental care
- Paid time off
Quick apply
4d
Mortgage Agent (New and Experienced)
Headway Consultant —British Columbia
- $35,700.00–$166,266.61 a year
- Part-time
- Customer service
- English
- Financial services
Quick apply
Tile Setter
Handyman Connection of Victoria —Victoria, BC
- $40–$50 an hour
- Communication skills
- Flexible schedule
Quick apply
7d
Assistant Manager
Golf Town —Victoria, BC
- $50,000–$60,000 a year
- Weekends as needed
- Sales
- Customer service
- Communication skills
- Dental care
- Vision care
Electrician - Sub Contractor (Commercial and Residential)
XOLAR INC. —British Columbia
- $90 an hour
- Electrical experience
- Travel
- Power tools
- Flexible schedule
Quick apply
Floor Lead
Manpower —Victoria, BC
- $22–$27 an hour
- Overtime
- Team management
- Leadership
- Communication skills
Quick apply
Mortgage Specialist - Whitehorse, Yukon
Scotiabank —British Columbia
- Sales
- Communication skills
- Negotiation
- Dental care
Guest Services Representative - Casino Victoria
Casino Victoria LP —Victoria, BC
- $19.29 an hour
- Part-time
- Customer service
Quick apply
Territory Manager
Premium Retail Services —British Columbia
- $55,000–$62,000 a year
- Weekends as needed
- Sales
- Marketing
- Customer service
Quick apply
Territory Manager
Premium Retail Services —British Columbia
- $55,000–$62,000 a year
- Weekends as needed
- Sales
- Marketing
- Customer service
Quick apply
Exterior Cleaner – Lower Mainland
Everclean Facility Services —British Columbia
- Full-time
- English
Quick apply
Executive Chef – High-End Catering, Retail Café & Meal Programs
Dexterra Remote Services —Victoria, BC
- $30–$35 an hour
- Full-time
- Cooking
- Finance
- No university degree
Quick apply
Fleet Support Worker
Manpower —Victoria, BC
- $20 an hour
- 8 hour shift
- Maintenance
- English
- Driving
- Flexible schedule
Quick apply
Assistant Manager
SBC Insurance Agencies Ltd. —British Columbia
- $30.00–$39.44 an hour
- Full-time
- Remote
- Microsoft Office
- Supervising experience
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
1d
Executive Chef – High-End Catering, Retail Café & Meal Programs
Dexterra —Victoria, BC
- Full-time
- Cooking
- Finance
- No university degree
4d
Controller
TalentSphere —Victoria, BC
- $140,000–$160,000 a year
- Accounting
- QuickBooks
- Construction experience
Quick apply
1d
Field Nurse Case Manager
Bayshore HealthCare —British Columbia
- $70,560–$88,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Travel
1d

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customer support & client services jobs near sooke, bc

Service Operations Coordinator

Confidential
Langford, BC

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Job details

Permanent | Full-time
From $25 an hour
9 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
QuickBooks
Data entry
Organizational skills
Front desk
Customer support
Clerical experience
Proofreading
Phone etiquette
Communication skills
Time management

Full job description

About Western Canada Fire Protection

Western Canada Fire Protection is a well-established fire protection company proudly serving Southern Vancouver Island for over 40 years. We are committed to providing reliable, high-quality life safety services to our clients and supporting our team with professionalism, accountability, and care.

As we continue to grow and improve our systems, we are looking for a strong Service Operations Coordinator to become a key part of our office and service team.

About the Role

The Service Operations Coordinator is the operational hub between our customers, service technicians, office team, and management.

This role is responsible for supporting customer service, front counter sales, service communications, technician report processing, job tracking, and invoice preparation. The right person will be organized, detail-oriented, calm under pressure, and committed to helping work move efficiently from the first customer request through to completion and invoicing.

This is an important role for someone who enjoys solving problems, creating order, supporting a busy team, and delivering an excellent customer experience.

Key ResponsibilitiesCustomer Service and Front Counter

Greet and assist walk-in customers in a friendly and professional manner.
Support customers with fire extinguisher inspections, retagging, sales, and service questions.
Collect customer information and prepare repair or service tags as required.
Coordinate customer pick-ups and completed orders.
Process customer payments in person or over the phone.
Create sales orders, invoices, and new customer accounts as needed.
Provide a positive, helpful customer experience that reflects our local, family-business reputation.

Communications and Service Coordination

Answer incoming phone calls and respond to general customer inquiries.
Monitor service email inquiries and forward information to the appropriate team members.
Collect accurate details from customers regarding service requests, project needs, and follow-up items.
Update customer and service information in company systems.
Coordinate with management regarding customer concerns, complaints, or urgent issues.

Technician and Service Team Support

Support technicians with customer information, site details, keys, documentation, and service history as needed.
Maintain key sign-in and sign-out records.
Track service jobs through the workflow from scheduled to report received, review, invoicing, and completion.
Follow up with technicians regarding missing reports, incomplete information, unrecorded parts, or additional details required.
Notify the Service Coordinator or Service Manager when jobs require rebooking or further follow-up.

Report Processing and Invoice Preparation

Receive technician reports, notes, and photos.
Review reports for completeness, professionalism, grammar, formatting, and client readiness.
Prepare customer-facing inspection reports.
Extract billing information from technician reports.
Organize deficiency information for quoting.
Prepare invoices for review and make updates as needed after review.
Ensure no completed job is missed in the invoicing process.

General Office Support

Maintain a clean, organized, and professional front office area.
Assist with basic data entry and administrative support.
Receive front office deliveries and notify the appropriate team member.
Support process improvements and help identify ways to make the office and service workflow more efficient.
Assist with other operational priorities as required.

Skills and Qualifications

The successful candidate will have:

Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Strong written communication, proofreading, and grammar skills.
Confidence working with phones, email, spreadsheets, and business software.
Ability to manage multiple priorities in a busy environment.
A calm, professional, and solutions-focused approach.
A willingness to learn new systems and improve processes.
Experience in service coordination, office administration, customer service, trades, construction, or fire protection is an asset.
Experience with QuickBooks, D-Tools, Uptick, or similar systems is an asset but not required.
Ability to lift equipment and up to 40lbs

The Right Fit

We are looking for someone who naturally creates order from complexity.

The ideal person is proactive, reliable, professional, and enjoys helping both customers and team members succeed. They take pride in accurate information, clear communication, and moving work forward.

This is not just an administrative role. It is a key coordination role that helps ensure our customers are well served, our technicians are supported, and our service work is properly completed, documented, and invoiced.

Why Join WCFP

Western Canada Fire Protection is a long-standing local company with a strong reputation and a committed team. We are in a period of growth, modernization, and improvement, and this role will be an important part of helping us build stronger systems for the future.

We value:

Integrity
Accountability
Teamwork
Customer service
Continuous improvement
Professionalism

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance

How to Apply

If you are organized, service-minded, and looking for a role where you can make a meaningful impact, we would love to hear from you.

Please submit your resume and cover letter through Indeed or email [email protected].

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
Paid time off

Ability to commute/relocate:

Langford, BC: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 2 years (preferred)
Invoicing: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in sooke, bc

Service Operations Coordinator

Pharmacy Manager

Developer - D365 CRM and Power Platform (contract)

Support Services Administrator / Scheduler

Mortgage Agent (New and Experienced)

Tile Setter

Assistant Manager

Electrician - Sub Contractor (Commercial and Residential)

Floor Lead

Mortgage Specialist - Whitehorse, Yukon

Guest Services Representative - Casino Victoria

Territory Manager

Territory Manager

Exterior Cleaner – Lower Mainland

Executive Chef – High-End Catering, Retail Café & Meal Programs

Fleet Support Worker

Assistant Manager

Executive Chef – High-End Catering, Retail Café & Meal Programs

Controller

Field Nurse Case Manager

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