Flexo Products
Customer Service & Inside Sales Representative
Department Sales & Customer Service
Reports To Sales Manager
Location Niagara Falls, Ontario (On-Site)
Employment Type Full-Time, Permanent
About Flexo Products
Flexo Products Limited is one of Canada's most established janitorial and sanitation distributors, proudly serving customers since 1918. From our Niagara Falls headquarters, we supply cleaning chemicals, floor care products, entrance matting, dispensing systems, and sanitation equipment to institutional, commercial, healthcare, and educational customers across Ontario and beyond. We combine over a century of expertise with a modern, solutions-focused approach to help our customers maintain clean, safe, and compliant environments.
Position Summary
We are seeking a motivated, detail-oriented Customer Service & Inside Sales Representative to join our team. This role sits at the intersection of customer support and proactive sales — you will be the day-to-day contact for an established account base, handling orders, resolving inquiries, and identifying opportunities to grow accounts through product recommendations and upselling. The ideal candidate is organized, personable, product-curious, and thrives in a fast-paced distribution environment.
Key Responsibilities
Customer Service & Order Management
- Respond promptly to customer inquiries via phone and email, providing accurate product information, pricing, and availability
- Process sales orders accurately in the company ERP/order management system
- Coordinate with the warehouse and purchasing teams to ensure on-time, complete order fulfillment
- Proactively communicate order status, shipping updates, and backorder resolutions to customers
- Handle returns, credits, and complaints with professionalism and a solutions-first mindset
Inside Sales & Account Development
- Build strong, trust-based relationships with assigned accounts through consistent, value-added communication
- Identify upsell and cross-sell opportunities based on customer purchase history and seasonal needs
- Support the external sales team by preparing quotes, following up on open opportunities, and keeping CRM records current
- Introduce new products, promotions, and programs to existing customers
- Assist in reactivating dormant accounts under direction of the Sales Manager
Product Knowledge & Support
- Develop strong familiarity with our product lines including floor care chemicals, disinfectants, dispensing systems, entrance matting, and jan-san consumables
- Help customers select the right products for their specific applications (e.g., VCT maintenance, infection prevention, green cleaning programs)
- Participate in product training sessions offered by vendors and management
Administrative & Reporting
- Maintain accurate customer account records, pricing files, and contact information
- Generate and distribute customer quotes, proforma invoices, and product documentation
- Track order trends and flag unusual changes in customer purchasing patterns
- Contribute to weekly sales reporting and team meetings
Qualifications
Required
- 2+ years of experience in customer service, inside sales, or order management — preferably in distribution, manufacturing, or a B2B environment
- Strong written and verbal communication skills
- Comfortable working with order management or ERP systems and Microsoft Office (Word, Excel, Outlook)
- Highly organized with the ability to manage multiple priorities and accounts simultaneously
- A team-oriented attitude with the confidence to work independently when needed
Preferred
- Experience in the janitorial/sanitation (jan-san), facilities supply, or commercial cleaning industry
- Familiarity with institutional sectors such as healthcare, education, or food service
- Prior exposure to CRM tools and sales quoting software
- Bilingual (English/French) is an asset
What We Offer
- Competitive base salary with performance-based incentive potential
- A stable, long-established company with a strong reputation in the industry
- Comprehensive product training and ongoing professional development
- A collaborative, close-knit team environment
- Benefits package (details provided during interview process)
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Work Location: In person
