Lord nelson hotel & Jobs

Reservations Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $16.75 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
Housekeeping Supervisor
Lord Nelson Hotel —Halifax, NS
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Wellness program
- Dental care
Quick apply
8d
Residential Cleaner
Universal Realty Group —Halifax, NS
- Full-time
- Hospitality
- Maintenance
- Hotel
- Wellness program
- Disability insurance
Quick apply
Accountant
Universal Realty Group —Halifax, NS
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Wellness program
- Dental care
Quick apply
Maintenance Person
Lord Nelson Hotel & Suites —Halifax, NS
- $21.11 an hour
- Full-time
- Carpentry
- Bilingual
- Maintenance
- Dental care
- Employee assistance program
Quick apply
6d
Security Officer
Universal Realty Group —Halifax, NS
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Dental care
Quick apply
Accounts Payable Clerk
Universal Realty Group —Halifax, NS
- Full-time
- Microsoft Office
- Hotel
- Accounting
- Wellness program
- Dental care
Quick apply
14d
Mall Operations Supervisor
Universal Realty Group —Halifax, NS
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Wellness program
- Dental care
Quick apply
11d
Facilities Maintenance - Commercial Properties
Universal Realty Group —Dartmouth, NS
- Full-time
- Schematics
- Maintenance
- Hotel
- Wellness program
- Dental care
Quick apply
Residential Maintenance Person
Universal Realty Group —Halifax, NS
- Weekends as needed
- Maintenance
- Microsoft Office
- Hotel
- Wellness program
- Dental care
Quick apply
Construction Project Manager
Universal Realty Group —Halifax, NS
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
Construction Superintendent
Universal Realty Group —Halifax, NS
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Commercial Leasing Agent
Universal Realty Group —Halifax, NS
- Full-time
- Sales
- Customer service
- Microsoft Office
- Wellness program
- Disability insurance
Quick apply
Power Engineer - Chief Building Engineer - Halifax, NS
Universal Realty Group —Nova Scotia
- Full-time
- System design
- Hotel
- Project management
- Wellness program
- Dental care
Quick apply

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Reservations Agent

Lord Nelson Hotel & Suites -
Halifax, NS

Quick apply

Job details

Full-time
$16.75 an hour

Qualifications

Bilingual
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
English
Microsoft Office
Hospitality Management
Communication skills
Hotel experience

Full job description

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW:

The Reservations Agent is responsible for communicating with guests, travel agents, group coordinators, and referral networks concerning reservations arriving by email, telephone, fax, or through a central reservations system. The reservations department creates and maintains guest records and reservations. Additional duties include preparing and reviewing lists of expected arrivals and ensuring accuracy of all guest records and reservations.

RESPONSIBILITIES:

Process reservations via email, telephone, fax, and central reservations systems
Process reservations from the sales team, travel agents, and other hotel departments
Book and enter room reservation requests using the Hotel Property Management System (Opera Cloud)
Enter rooming lists while ensuring accuracy, as required
Update reservations with relevant comments or data to ensure a flawless check in/check out process
Maximize revenue by up-selling guest rooms and recommending hotel facilities and services
Be an expert on room types, services, and amenities to effectively promote our products to potential guests
Maintain high-level understanding of rates, availability, and conditions of all current packages and promotions
Issue confirmation, modification, and cancellation confirmation emails for all reservations
Communicate reservation information / troubleshoot reservation issues with Front Desk staff
Process cancellation and modifications while promptly relaying any relevant information to front desk staff
Liaise with Sales, Front Desk and other departments as required
Assist with preregistration activities when appropriate
Understand and enforce hotel policy regarding guaranteed and no-show reservations
Process advance deposits as needed
Maintain the highest level of customer service and display professionalism at all times
Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
Ability to maintain confidentiality of hotel guests and pertinent hotel information
Must have comprehensive understanding of hotel emergency procedures
Other tasks as assigned

QUALIFICATIONS:

Professional attitude and the ability to follow instruction required
Ability to work under pressure and under tight deadlines
Detail oriented and the ability to work independently
Must speak, understand, and write fluently in English. Bilingualism is an asset
Previous experience working in a Hotel Front Office, Reservations, or Sales role is preferred
Excellent interpersonal and communication skills, both written and verbal
Knowledge of Hotel Property Management Software such as Opera, iHotelier, TraveClick etc. an asset
Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook)
Tourism & Hospitality Management degree from an accredited facility preferred

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Type: Full-time

Pay: $16.75 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Halifax, NS B3J 2L2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

Reservations Agent

Housekeeping Supervisor

Residential Cleaner

Accountant

Maintenance Person

Security Officer

Accounts Payable Clerk

Mall Operations Supervisor

Facilities Maintenance - Commercial Properties

Residential Maintenance Person

Construction Project Manager

Construction Superintendent

Commercial Leasing Agent

Power Engineer - Chief Building Engineer - Halifax, NS

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