Field Service Engineer – Head Office
Who We Are
CCE Medical Equipment is Canada’s largest distributor of diagnostic ultrasound equipment. We are a diverse team with ranging expertise, working together to deliver excellent products and services to our communities. We focus on quality products and providing top-tier service to the medical industry (hospitals and clinics).
Our strength is our people.
What We Do
Our mission is “To provide outstanding ultrasound equipment and support to Canadian healthcare facilities by means of superior client relations, offering the best value to enhance diagnostics and benefit patient care across Canada.”
We believe that every Canadian deserves access to outstanding diagnostic imaging, so we strive to provide exactly that.
As Samsung’s authorized distributor nationwide (excluding Quebec), we provide the best-in-class image quality that most sonographers have ever seen in the field.
Who We're Looking For
CCE is seeking an biomedical engineer who is passionate and dedicated to helping provide high-quality patient care. Candidates of all experience levels, including recent university graduates and seasoned engineers, are encouraged to apply. Experience with diagnostic imaging modalities, especially ultrasound, is a strong asset.
Responsibilities and duties:
· Obtain extensive knowledge and experience with Samsung ultrasound and OEM equipment.
· Perform preventative maintenance and quality assurance services to diagnostic ultrasound equipment.
· Identify and evaluate defects in equipment, properly finding the cause and proposing solutions.
· Safely transport ultrasound equipment using a company provided cargo van, and participate in warehouse related responsibilities.
· Install ultrasound equipment in clinics/hospitals, working with their IT departments for seamless connectivity.
· Accurately and professionally repair ultrasound machines.
· Identify ultrasound transducer conditions in terms of image quality and cosmetic features.
· Complete the installation of newly purchased equipment and provide post-sale technical support.
· Provide memorable and professional services and support to clients.
· Maintain proficiency in industry trends and ultrasound technological advancements.
· Be familiar with all Ultrasound options/applications and technical requirements.
· Keep adequate records of all activities, materials used, and work completed.
· Communicate with manufacturers about technical features, new releases, and other important correspondence.
· Log all notable information throughout your job functions and generating service reports.
· Use CRM software to effectively collaborate with clients and team members.
· Maintenance of excellent punctuality and attendance record.
· Compliance with all CCE safety and operating procedures.
Skills Needed
· An excellent understanding of diagnostic ultrasound systems in their functionality, mechanics, technical aspects, applications, and features.
· Effective communication skills for internal collaboration and client interactions.
· Ability to work independently
· Strong ability and willingness to learn.
· Safe transport of capital equipment.
· Possession of adequate biomedical engineering in diagnostic imaging applications.
· Strong time management and organization skills.
· A good understanding of Canadian healthcare regulations and regulators applicable to our business.
· Excellent computer skills
· Located in Greater Toronto Area is essential, ability to nationwide travel is highly valued.
· Excellent customer relations skills.
Qualifications
· 1+ years of industry experience preferred.
· Background as a biomedical field service engineer or a related position is essential, and specific experience with ultrasound equipment is highly required.
· A valid Full Ontario Driver’s License.
· The candidate must be eligible to work in Canada and provide proof of eligibility.
· The candidate must possess excellent intrapersonal and technical skills.
· Must always adhere to Federal and Provincial regulations and safety protocols relating to the medical devices industry.
· Must be fluent in English, both written and verbal.
Hours, Location & Compensation
· Base Salary is determined based on qualifications and experience.
· Job Type: full-time, permanent.
· Monday-Friday, 9am to 5pm excluding statutory holidays.
· Location: Southern Ontario
· Reference ID: Field Service Engineer-AB
Job Types: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Ability to commute/relocate:
- Mississauga, ON L4W 4M8: reliably commute or plan to relocate before starting work (required)
Experience:
- ultrasound: 1 year (preferred)
- engineer/technician: 2 years (preferred)
Licence/Certification:
- Ontario Drivers Licence (full, G-Class) (required)
Work Location: On the road
