Calgary, Ab Customer experience analyst Jobs – 201 Openings This Week

Support Analyst II
403Tech —Calgary, AB
- $55,000–$60,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Customer service
- Microsoft Office
Quick apply
Client Support Analyst - Tier 2
Noralta Technologies Inc. —Calgary, AB
- $33–$43 an hour
- 8 hour shift
- Hybrid work
- High school diploma or GED
- SQL
- Analysis skills
- Dental care
Quick apply
8d
Application System Analyst
Sobeys —Calgary, AB
- $56,000–$84,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- No university degree
- Store discount
- Dental care
Quick apply
3d
Application Support Analyst
Enverus —Calgary, AB
- Full-time
- Microsoft Excel
- English
- Bachelor's
Team Lead, SAP Operations
Precision Drilling Corporation —Calgary, AB
- Computer Science
- Bachelor's
- No university degree
- Paid time off
IMU Technician
Fiberbuilt Manufacturing —Calgary, AB
- $46,893.64–$103,102.95 a year
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Senior Tax Analyst
Superior Propane —Calgary, AB
- $69,300–$86,550 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Accounting
- Employee assistance program
Quick apply
Maintenance Analyst
Heavy Metal Equipment & Rentals —Alberta
- Temporary
- Microsoft Excel
- Maintenance
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Senior Tax Analyst
Gibson Energy —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Dental care
- Paid time off
2d
Industrial Cybersecurity Specialist
Spartan Controls Ltd. —Calgary, AB
- Computer Science
- Engineering
- Analysis skills
Sr. Network Infrastructure Analyst
Pason Systems Corp —Calgary, AB
- On call
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
5d
Senior Market Risk Analyst
Pembina Pipeline Corporation —Calgary, AB
- Microsoft Excel
- Finance
- Databases
Software Development Analyst Tier 3
Pason Systems Corp —Calgary, AB
- On call
- Hybrid work
- Computer Science
- Customer service
- Engineering
Quick apply
QA Intermediate Software Test Analyst
Pason Systems Corp —Calgary, AB
- Azure
- Computer Science
- DevOps
Quick apply
Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- Spanish
- English
- Windows
- Work from home
Quick apply
10d
Completions Tier 1 - Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- English
- Analysis skills
- Programmable logic controllers
- Work from home
Quick apply
10d
System Analyst, BPSS Operations
ATCO Ltd. - Common Groups —Calgary, AB
- Full-time
- Oracle
- Microsoft Office
- Analysis skills
11d
Intermediate Cyber Security Analyst
SysGen Solutions Group —Calgary, AB
- Full-time
- Hybrid work
- Organizational skills
- Communication skills
Quick apply
11h
Credit Analyst
ATCO Corporate —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Tuition reimbursement
12h
Cyber Risk Analyst
ATCO Ltd. - Common Groups —Calgary, AB
- Full-time
- Computer Science
- Analysis skills
- Bachelor's
- Tuition reimbursement
2d

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customer experience analyst jobs near calgary, ab

Support Analyst II

403Tech
Calgary, AB

Quick apply

Job details

Full-time
$55,000–$60,000 a year

Qualifications

Computer Science
Customer service
Technical support
Microsoft Office
Databases
Bachelor's
College diploma
Active Directory

Full job description

Support Analyst II

Summary

As part of the IT team in Calgary, this individual is responsible for providing onsite support to one major client for 3 days a week in person. The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

Provide Tier 2 support to clients via email, support tickets and phone calls on a day to day basis.
User Setup and Maintenance in Active Directory and applications
Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
Provide input and create user documentation
Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation for training and end user procedures.
Knowledge of trends in technology relating to software applications.
Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

Good understanding of the organization’s goals and objectives.
Excellent written, oral, interpersonal, and presentational skills.
Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to present ideas in business-friendly and user-friendly language.
Highly self motivated and directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Other

May require off hours support
Requires a vehicle

Work Conditions

Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Additional pay:

Overtime pay

Benefits:

Extended health care

Schedule:

8 hour shift

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 3 years (required)
onsite: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

Application deadline: 2022-10-14
Expected start date: 2022-10-17

Quick apply

Refine Your Search

customer experience analyst jobs in calgary, ab

Support Analyst II

Client Support Analyst - Tier 2

Application System Analyst

Application Support Analyst

Team Lead, SAP Operations

IMU Technician

Senior Tax Analyst

Maintenance Analyst

Senior Tax Analyst

Industrial Cybersecurity Specialist

Sr. Network Infrastructure Analyst

Senior Market Risk Analyst

Software Development Analyst Tier 3

QA Intermediate Software Test Analyst

Technical Support Analyst

Completions Tier 1 - Technical Support Analyst

System Analyst, BPSS Operations

Intermediate Cyber Security Analyst

Credit Analyst

Cyber Risk Analyst

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