Cambridge, On Customer care specialist Jobs – 123 Openings This Week

Service Coordinator - Security Solutions
Convergint Technologies Ltd —Brantford, ON
- $55,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Field Service Technician - Millwright
Elrus Aggregate Systems —Cambridge, ON
- $25–$40 an hour
- Full-time
- Mechanic experience
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Bilingual Information Specialist
ISB Global Services —Guelph, ON
- $50,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
Quick apply
Business Development Specialist - Utility Power
Graybar —Ontario
- $85,000–$95,000 a year
- Microsoft Excel
- Management
- Sales
- Profit sharing
- Disability insurance
Regional Sales Representative
Confidential —Guelph, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Dental care
- Vision care
Quick apply
3d
Paint/Coatings Specialist
Nemx Skilled Trades —Cambridge, ON
- $19–$24 an hour
- Full-time
- English
- Forklift
- In-person
- Disability insurance
- Vision care
Quick apply
Sales Specialist
Confidential —Ontario
- Full-time
- CRM software
- Sales
- Salesforce
- Dental care
- Life insurance
Quick apply
Service Coordinator
Summit Water —Cambridge, ON
- $50,000–$60,000 a year
- Full-time
- CRM software
- Mechanic experience
- Customer service
- Profit sharing
- Dental care
Quick apply
7d
Product Specialist
Mike Yarek Dodge LTD —Paris, ON
- $35,000–$200,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Dental care
Quick apply
Delivery Driver - Full Time (furniture and appliances) - Kitchener
easyhome Franchise —Kitchener, ON
- $17.95–$18.50 an hour
- Full-time
- Heavy lifting
- Customer service
- English
- Store discount
- Disability insurance
Quick apply
3d
Payroll Manager
Vertical Staffing Resources —Waterloo, ON
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business
- Accounting
- Dental care
- Employee assistance program
Quick apply
Vice President, Group Retirement, Defined Contribution Practice Leader
NFP Corp —Kitchener, ON
- $132,600–$172,400 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
8h
Head of Product Engineering
Cash 4 You Corp. —Guelph, ON
- $200,000–$250,000 a year
- Full-time
- SQL
- Product management
- Software development
Quick apply
6h
Head of Product Engineering
Cash 4 You Corp. —Cambridge, ON
- $200,000–$250,000 a year
- Full-time
- SQL
- Product management
- Software development
Quick apply
6h
CNC QA Specialist
Sienci Labs Inc. —Waterloo, ON
- $75,000–$90,000 a year
- Full-time
- Bachelor's
- Scripting
- In-person
- Dental care
- Paid time off
Quick apply
Head of Product Engineering
Cash 4 You Corp. —Kitchener-Waterloo, ON
- $200,000–$250,000 a year
- Full-time
- SQL
- Product management
- Software development
Quick apply
6h
Beauty Sales Specialist (Full-Time)
Modern Beauty —Cambridge, ON
- From $19 an hour
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Store discount
- Dental care
Quick apply
8d
Produce Department Manager
Farm Boy Inc. —Cambridge, ON
- $50,500–$55,500 a year
- Weekends as needed
- Bilingual
- CPR Certification
- Management
- Disability insurance
- Dental care
Quick apply
3d
Client Care Specialist
Gateway Services Inc —Guelph, ON
- $21.63 an hour
- Full-time
- Customer service
- In-person
- Wellness program
- Designated paid holidays
Quick apply
Delivery Driver
Summit Water —Cambridge, ON
- $22–$24 an hour
- Overtime
- Microsoft Outlook
- Customer service
- Driving
- Profit sharing
Quick apply

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customer care specialist jobs near cambridge, on

Service Coordinator - Security Solutions

Convergint Technologies Ltd -
Brantford, ON

Quick apply

Job details

Permanent | Full-time
$55,000–$60,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Filing
Administrative experience
Organizational skills
Security
Business
Communication skills
Office experience

Full job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in our Brantford, ON location. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Education: Diploma and/or certificate in Business Administration or related office experience required.
Minimum Experience: Minimum one-year previous call center, dispatch, customer service or administrative experience required
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#HP

Pay: $55,000.00-$60,000.00 per year

Benefits:

Extended health care
On-site parking
Paid time off
RRSP match
Tuition reimbursement

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in cambridge, on

Service Coordinator - Security Solutions

Field Service Technician - Millwright

Bilingual Information Specialist

Business Development Specialist - Utility Power

Regional Sales Representative

Paint/Coatings Specialist

Sales Specialist

Service Coordinator

Product Specialist

Delivery Driver - Full Time (furniture and appliances) - Kitchener

Payroll Manager

Vice President, Group Retirement, Defined Contribution Practice Leader

Head of Product Engineering

Head of Product Engineering

CNC QA Specialist

Head of Product Engineering

Beauty Sales Specialist (Full-Time)

Produce Department Manager

Client Care Specialist

Delivery Driver

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