Canada Client advocate Jobs – 2510 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Toronto, ON
- $45,000 a year
- Full-time
- Remote
- Salesforce
- Mentoring
- Typing
Quick apply
3d
Project Developer
Babcock & Wilcox Canada Corp. —Regina, SK
- $135,000–$167,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
- Employee assistance program
Quick apply
Intermediate Corporate Services Paralegal
Ratcliff LLP —North Vancouver, BC
- $80,000–$92,000 a year
- Microsoft Office
- Analysis skills
- Organizational skills
- Commuter benefits
- Disability insurance
Quick apply
Licensed Practical Nurse
Homewood Ravensview —Victoria, BC
- $34.20–$46.40 an hour
- CPR Certification
- Medication administration
- First Aid Certification
Bilingual Community Resource Navigator (Service Navigator)
Findhelp Information Services —Toronto, ON
- $30.89–$33.90 an hour
- Weekends as needed
- Hybrid work
- English
- Databases
- Computer skills
- Disability insurance
- Dental care
Clinical Director - Mental Health and Addictions
East Kootenay Addiction Services Society —Cranbrook, BC
- $107,604–$114,660 a year
- Full-time
- Master's degree
- Administrative experience
- Supervising experience
- Mileage reimbursement
- Dental care
Quick apply
Family Lawyer
Russell Alexander Collaborative Family Lawyers —Edmonton, AB
- From $110,000 a year
- Full-time
- Remote
- Writing skills
- Research
- Bachelor's
- Dental care
- Paid time off
Quick apply
Nurse Practitioner
South Georgian Bay Community Health Centre —Elmvale, ON
- $56.01–$64.35 an hour
- Part-time
- Nursing
- Computer literacy
- Writing skills
- Dental care
- Paid time off
Quick apply
Forest Technologist
Carson Integrated —Edmonton, AB
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's
- Wellness program
- Dental care
Quick apply
part-time civil litigation lawyer
Stemp & Company —Calgary, AB
- Part-time
- Hybrid work
- Writing skills
- Research
- Analysis skills
Quick apply
3d
Nurse Practitioner (CMHA)
Algoma Nurse Practitioner-Led Clinic —Sault Ste. Marie, ON
- $64.35 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
Quick apply
Saskatchewan OHN/RN Full time
Medcor Canada —Saskatoon, SK
- $50–$55 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Outlook
Quick apply
12d
Aboriginal Patients Lodge (APL) Manager
Lu'ma Native Housing Society —Vancouver, BC
- $71,720.37 a year
- Weekends as needed
- Inventory control
- Microsoft Office
- Hotel
- Dental care
- Paid time off
Quick apply
Real Estate Sales Representative
Realty House Inc. —Chatham-Kent, ON
- Sales
- Customer service
- Organizational skills
- Work from home
- Flexible schedule
Quick apply
Nurse Practitioner
Shoppers Drug Mart Specialty Health Network Inc. —Burnaby, BC
- $120,000–$150,000 a year
- Weekends as needed
- Remote
- Customer service
- Salesforce
- English
- Store discount
- Employee stock purchase plan
Quick apply
12d
Mortgage Specialist
BMO Financial Group —Saint-Jérôme, QC
- Full-time
- Business development
- Analysis skills
- Financial services
- Tuition reimbursement
- Life insurance
Client Care Manager for Bracebridge
Home Instead —Bracebridge, ON
- From $65,000 a year
- Full-time
- Sales
- Travel
- Communication skills
- Mileage reimbursement
- Paid time off
Quick apply
Case Manager- Full Time (3 positions)
Lower Mainland Society for Community Living —Vancouver, BC
- $32.00–$33.50 an hour
- 8 hour shift
- CPR Certification
- Computer literacy
- English
- Dental care
- Vision care
Family Lawyer
Russell Alexander Collaborative Family Lawyers —Halifax, NS
- $110,000–$600,000 a year
- Full-time
- Remote
- Writing skills
- Research
- Bachelor's
- Dental care
- Paid time off
Quick apply
Director Human Resources
Procon —Saskatoon, SK
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- ERP systems
- Employee assistance program
5d

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client advocate jobs near canada

Remote Client Services Analyst

QHR Technologies Inc -
Toronto, ON

Quick apply

Job details

Full-time
$45,000 a year
3 days ago

Qualifications

Live chat
Computer operation
Salesforce Platform
Salesforce
Process improvement
Client services
Mentoring
Customer service orientation
Typing
Client interaction
Help desk

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

client advocate jobs in canada

Remote Client Services Analyst

Project Developer

Intermediate Corporate Services Paralegal

Licensed Practical Nurse

Bilingual Community Resource Navigator (Service Navigator)

Clinical Director - Mental Health and Addictions

Family Lawyer

Nurse Practitioner

Forest Technologist

part-time civil litigation lawyer

Nurse Practitioner (CMHA)

Saskatchewan OHN/RN Full time

Aboriginal Patients Lodge (APL) Manager

Real Estate Sales Representative

Nurse Practitioner

Mortgage Specialist

Client Care Manager for Bracebridge

Case Manager- Full Time (3 positions)

Family Lawyer

Director Human Resources

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