Who We Are
Headquartered in Puslinch, Ontario, with a second location in Trenton; Bryan’s Auction Services Ltd. is the home of great deals! We're a safe and reliable marketplace that connects a nation of buyers and sellers to delivery a winning experience. Dating back to our first auction in 1972, Bryan’s has evolved from small in-person auctions to a trusted online platform that makes buying and selling effortless and efficient. By offering a seamless end-to-end transparent process, Bryan’s has grown into a well-recognized and respected business in the industry with a steady history of growth and profitability providing winning experiences for everyone.
But beyond what it says on our website, like our founder Bryan Lillycrop and his son Ken, we are passionate not only about helping clients manage the asset transition process and buyers find great deals, but about creating a collaborative and diverse working environment that supports the personal and professional growth of each of our team members.
The Opportunity
Due to continued growth, we are seeking a a customer-service focused Assistant Site Manager to fill an existing vacancy who will work closely with the Site Manager to oversee the execution of day-to-day operations activities, assist with inventory management, provide superior customer service, and be part of the Bryan's team to deliver on the winning experience for clients and customers.
The Ins and Outs of the Job
Reporting directly to the Site Manager, the Assistant Site Manager will:
- Learn and understand the full spectrum of operational activities and site management processes within each part of the auction cycle
- Develop a working knowledge of all operational positions, including Lead Hands, Associates, and Administrative Assistants, and Driving roles
- Assist the Site Manager with the daily operation of the site
- Assist with staffing coordination, task assignment, and support the coaching and development of existing employees as directed by, and in tandem with the Site Manager
- Monitor workflow and productivity, and report any concerns to the Site Manager
- Assist with training new employees on inventory, warehouse, and yard procedures
- Support the implementation and enforcement of Company policies and procedures.
- Develop a thorough understanding of intake, inventory, and loadout processes
- Learn the criteria used to evaluate, accept, or reject consignments; and once able, evaluate, accept, and reject potential consignments
- Assist with inventory control procedures, and monitor inventory sheets and other documentation for accuracy and completeness
- Monitor the inventory control sheet, records, and inventory processes
- Travel off site and participate in off-site inventory projects, as required.
- Learn customer and consignor resolution processes and develop a nuanced understanding of when it is appropriate to accept returns, issue partial or total refunds, and the associated paperwork
- Investigate and process customer resolutions and corrective actions as required
- Assist with and resolve customer and consignor concerns, seeking guidance from, or escalating significant issues to the Site Manager when appropriate
- Support operations staff to maintain positive customer and consignor relationships.
- Safely operate forklifts and other material handling equipment in accordance with Company policies and applicable legislation
- Develop proficiency operating Telehandlers, Lift Kings, skid steers, and other heavy equipment
- Conduct equipment inspections and report maintenance concerns as required
- Maintain all required certifications and operating competencies.
- Participate in off-site sales, inventory projects, and other Company initiatives when required
- Travel to alternate locations to support operations of other sites, as needed
- Be available for overnight travel assignments of up to one week in duration as needed.
- Participate in ongoing training and development activities to build operational and leadership capabilities
- Identify opportunities to improve operational efficiency, customer service, and site performance
- Act as a supervisor in accordance with Section 27 of the Occupational Health and Safety Act
- Perform all duties with careful consideration to safeguard your health and safety and that of others.
- Other duties as assigned by the Site Manager or Director of Operations
Who You Are
A collaborative and approachable professional, you:
- Lead by example and are just as comfortable working beside the team in the warehouse as you are behind a desk.
- Are detail-oriented and understand that the little things often leave the biggest impression with customers.
- Thrive in a fast-paced environment where no two days look exactly the same.
- Are highly organized and able to prioritize in order to manage your time and resources effectively.
- Are safety-conscious and work in a way that protects you and your peers.
Your education and career path are likely to have culminated in:
- Completion of high school
- 2+ years demonstrated experience providing leadership and direction to employees, contractors, or work crews
- 2+ years Forklift experience
- Telehandler/Lift King operating experience is strongly preferred
- Valid G-Class drivers license is required
- In-depth knowledge of the auction heavy equipment, machinery, agricultural equipment, or industrial equipment is considered a strong asset
- Advanced computer and smart phone proficiency, including the Microsoft Office suite, especially Outlook, Word, and Excel
- Proficiency with computer-based inventory management systems
- Excellent customer service and problem-solving skills
- Excellent verbal communication and interpersonal skills
- Ability to coordinate multiple competing priorities
- Ability to travel periodically, and participate in overnight travel assignments lasting up to 1-week
- Ability to work Saturdays, and overtime hours as required
While we’re not necessarily looking for someone who fits every one of these criteria, the person who will be successful in this role will likely meet the majority of both the hard and soft skills. Values play an important role in ‘how’ the business is managed and the behavioral competencies measured across the organization include contributing to a safe and healthy work environment, client and customer focus, dignity and respect, diversity and inclusiveness, accountability, and social responsibility.
The Interviewing Process
Candidates can expect that the interviewing process will generally include:
- An in-person interview with the Site Manager and Human Resources Manager (you’ll also have a chance to tour our facility!)
- An in-person or virtual interview with the Director of Operations.
- Professional reference checks
We understand that candidates who are currently employed will have to provide a notice period and respect the need for this vital transition. While we are looking to fill this role as soon as possible, we will establish a mutually agreed upon start date.
The Compensation Package
You will be rewarded for a job well done with a/an:
- Annual salary that accurately reflects what you bring to the role, starting in the $63-67,000/year range depending on experience
- Competitive vacation and additional paid time off package
- Group insurance plan for you and your dependents
- Health Care Spending Account
- Professional growth and development, and continual learning opportunities.
Additionally, you will be joining a Company that:
- Has been built by a leadership team that genuinely cares about the people that work within our organization.
- Comes together to support our local community through a variety of giving and support initiatives.
- Likes to shake it up and have some fun together from time-to-time.
- Supports a diverse workforce – we’re proud to say our employees span all generations and backgrounds.
How to Apply
Ready to bid on your future with Bryan’s? If this role sounds like it might be right for you, kindly submit a resume for consideration as soon as possible. If this isn’t the right fit for you, but you know someone who might be successful in this position please encourage them to reach out to us!
We thank everyone in advance for their interest in working with Bryan’s, however only qualified applicants will be invited to move through the interviewing process. We are proud to be an equal opportunity employer and strongly encourage applications from all candidates no matter their sex, gender identity or expression, race, religion, sexual orientation, disability, or any other protected ground under the Ontario Human Rights Code. Bryan's does not use AI in any part of our recruiting or selection processes.
In compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Bryan’s Auction Services Ltd. is committed to providing accessible employment practices for every person. Applicants who require accommodation during the recruiting process are asked to make their requests directly to the Human Resources department by emailing [email protected]. We will make every effort to ensure that accommodation requests are met throughout the recruitment process
Job Types: Full-time, Permanent
Pay: $63,000.00-$67,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Bryan's is not on a bus route. Do you have a reliable way to get to and from work without relying on public transportation?
- The hours of this role are Monday to Friday 8:00 am - 4:30 pm and up to 2 Saturdays a month from 8:00 am - 12:00 pm. Please confirm you will be able to attend all shifts.
Experience:
- Telehandler/Lift King: 2 years (preferred)
- leadership/direction to employees or work crews: 2 years (required)
- Inventory management: 2 years (preferred)
Language:
- fluent English (required)
Licence/Certification:
- Driving Licence (required)
- Forklift Licence (required)
Willingness to travel:
Work Location: In person
