Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
The Vice President, Practice Head is responsible for driving revenue growth, solution development and market positioning, by combining industry expertise and account management growth leadership. The individual will work with the Executive Team to define and execute the go to market strategy and achieve company revenue and growth targets.
What You'll Do:
The Vice President, Practice Head, Energy & Services Growth is responsible for driving profitable growth within a defined industry vertical by combining deep domain expertise with strategic account leadership. This role focuses on expanding and optimizing existing client relationships, while enabling new business through industry insight and solution development. It operates at the intersection of revenue growth, client strategy, and operational execution.
The Practice Head partners closely with Sales, Operations, and Executive Leadership to shape go-to-market strategy, unlock organic growth, and build differentiated solutions that deliver measurable client and business outcomes.
Key Responsibilities
Account Ownership & Growth
Own and develop strategic account plans across a portfolio of key clients
Drive organic revenue growth (target: ~20–25% annually)
Identify and execute on upsell, cross-sell, and expansion opportunities
Map client organizations and uncover new areas of value creation
Build long-term, executive-level client relationships
Industry Expertise & Solutioning
Act as the SME for the vertical (Utilities / Energy / Home Services OR Auto)
Translate industry knowledge into commercial opportunities and scalable solutions
Partner with Operations and Technology teams to shape service offerings and delivery models
Provide practical, experience-based insight into client operations and business drivers
New Business Enablement
Support Sales in late-stage deals, solution validation, and onboarding
Contribute to value proposition development and market positioning
Help define target segments and growth opportunities within the vertical
Strategic & Market Leadership
Contribute to and execute go-to-market strategy for the vertical
Identify market trends, competitive insights, and innovation opportunities
Translate client and market feedback into actionable business improvements
Represent the company in client forums and industry conversations
Cross-Functional Leadership
Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
Navigate internal trade-offs and constraints while protecting client outcomes
Influence without authority in a fast-paced, matrixed environment
Success Measures (First 6–12 Months)
Complete account mapping and strategic plans across key clients
Deliver measurable organic growth within the portfolio
Establish credibility as a trusted advisor internally and externally
Improve client penetration, retention, and expansion pipeline
Effectively support new business solutioning and onboarding
**This job posting is for an existing vacancy.
What are we looking for?
Experience
10+ years in BPO, outsourcing, or service-based environments
Strong background in account management / account growth leadership
Deep expertise in : Utilities / Energy / Home Services
Experience across both client-side and BPO/vendor environments strongly preferred
Capabilities
Proven ability to drive growth within existing accounts
Strong commercial acumen (understands margin, scalability, and trade-offs)
Ability to convert industry insight into revenue opportunities
Comfortable operating in cross-functional, high-accountability environments
Strategic thinker with a structured, data-informed approach
Profile Traits
Deep understanding of how client businesses operate end-to-end
Strong presence and ability to influence senior stakeholders
Balanced approach: strategic thinking + hands-on execution
Confident, commercially driven, and outcome-oriented
Education
Compensation & Structure
Base salary + performance bonus (20–30%)
Target base range: $140K–$180K USD (flexible based on experience)
Not a commission-heavy sales role
Location & Travel
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
