Kingston, On Guest service Jobs – 131 Openings This Week

Guest Service Representative
Delta Hotels by Marriott Kingston Waterfront —Kingston, ON
- $20 an hour
- Full-time
- Customer service
- English
- Hotel
- Dental care
- Paid time off
8d
Guest Service Agent
Holiday Inn Express Kingston West —Kingston, ON
- $17.60–$20.00 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Paid time off
Quick apply
5d
Guest Service Agent
Courtyard by Marriott Kingston —Kingston, ON
- $20.23–$20.48 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Dental care
- Vision care
Quick apply
5d
Guest Service Agent
DoubleTree / Home2 Suites Kingston —Kingston, ON
- $19.44 an hour
- Weekends as needed
- Customer service
- English
- Hotel
- Dental care
- Paid time off
Quick apply
7d
Guest Service Agent
Strata Hotel —Kingston, ON
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
Manager on Duty
Delta Hotels by Marriott Kingston Waterfront —Kingston, ON
- From $52,000 a year
- Full-time
- Customer service
- Hotel
- Supervising experience
- Dental care
- Paid time off
8d
Assistant Banquet Manager
Delta Hotels by Marriott Kingston Waterfront —Kingston, ON
- From $52,000 a year
- Weekends as needed
- Microsoft Excel
- Customer service
- Hotel
- Dental care
- Paid time off
9d
Property Administrator
Confidential —Kingston, ON
- $20–$25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Food and Beverage Manager
Delta Hotels by Marriott Kingston Waterfront —Kingston, ON
- $55,000–$60,000 a year
- Full-time
- Bar
- Hotel
- In-person
- Dental care
- Paid time off
9d
Bistro Server/Banquet Server
Bytown Catering —Kingston, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Serving
- Hospitality
- Disability insurance
- Dental care
Quick apply
Salary! Cook & Serve & Room-Service & Dishes. Year-Round. Luxury Muskoka Resort, ON.
Couples Resort & Algonquin Spa —Ontario
- $69,000 a year
- Full-time
- Serving
- Cooking
- English
- Flexible schedule
Quick apply
Seasonal Server (Thirsty Bear Kitchen & Bar) Relocate to Waterton, AB
Bayshore Inn and Spa —Ontario
- $15 an hour
- Weekends as needed
- Microsoft Word
- Serving
- Bar
- Store discount
Quick apply
Shift Supervisor
DQ- Dairy Queen Grill & Chill —Kingston, ON
- From $18.50 an hour
- Full-time
- Heavy lifting
- Customer service
- In-person
- Store discount
- Flexible schedule
Quick apply
16h
Hostess/Host - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $17 an hour
- Temporary
- Serving
- Hospitality
- Customer service
- Store discount
Quick apply
Seasonal Bartenders (Thirsty Bear Kitchen & Bar) - Relocate to Waterton, AB
Bayshore Inn and Spa —Ontario
- From $15 an hour
- Temporary
- Serving
- Hospitality
- Bar
- Store discount
Quick apply
Seasonal Server (Lakeside Chophouse) Relocate to Waterton, AB
Bayshore Inn and Spa —Ontario
- From $15 an hour
- Temporary
- Serving
- Customer service
- Hotel
- Store discount
Quick apply
Team Member
Jersey Mike's c/o Redberry Inc —Kingston, ON
- $17.60 an hour
- Full-time
- Serving
- Customer service
- Basic math
- Flexible schedule
Quick apply
Seasonal Bartenders (Lakeside Chophouse) Relocate to Waterton, AB
Bayshore Inn and Spa —Ontario
- $15 an hour
- Temporary
- Serving
- Hospitality
- Bar
Quick apply
Housekeeper/Room Attendant
Killarney Mountain Lodge —Ontario
- $17.60 an hour
- Full-time
- Hospitality
- Hotel
- High school diploma or GED
Quick apply
Food Services Manager
Chartwell Retirement Residences —Kingston, ON
- Full-time
- Serving
- Cooking
- Food service

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Guest Service Representative

Delta Hotels by Marriott Kingston Waterfront -
Kingston, ON

Apply Now

Job details

Full-time
$20 an hour
8 days ago

Qualifications

French
Customer service
English
High school diploma or GED
Organizational skills
Front desk
Communication skills

Full job description

The Job

As a Guest Services Representative, you are the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the property and area, as well as ensuring they have a comfortable stay in a friendly, efficient and professional manner.

*This position is being posted to fill a current vacancy in our organization.

What You'll Do

Greet, register, and assist guests throughout their stay, including check-in, check-out, reservations, and payment processing, while maintaining accuracy in all guest accounts.
Manage and respond to guest communication through telephone, email, chats, etc.
Receive and process telephone and walk-in reservations by providing hotel information such as room types, rates and packages, as well as highlighting the hotel’s facilities, features, and services to provide accurate information and enhance guest satisfaction.
Respond to guest requests promptly; promote, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
Assist with luggage storage, transportation requests and city directions
Prepare for group room arrangements and VIP arrivals; become informed of events/ functions in the hotel during the shift.
Accurately complete and double-check routing and pre-payment set ups for all third-party and direct billing reservations
Resolve guest concerns with a proactive and solution-oriented approach, ensuring expectations are consistently exceeded.
Complete all required checklists, reports, and documentation as assigned during each shift.
Respond promptly to guest and team member requests, reporting maintenance deficiencies, noise complaints, or service concerns to the appropriate departments.
Review Pass – On emails at the beginning and end of each shift, relay information to team members coming on for next shift, report all occurrences or requests to your Supervisors and Manager and log into pass on emails
Check guests out of the hotel; processes customer payments according to established policies and procedures.
Resolves guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems, complaints, disturbances, or unhappy guests.
Obtain a professional image at all times through appearance and proper uniform.
Communicate effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests.
Comply with all hotel loyalty programs.
Assist guests in parking a lot by directing vehicles upon arrival
Perform any other tasks as required

The above areas of responsibility are not all inclusive and may be amended from time to time.

Who We're Looking For

Completion of secondary school diploma (Grade 12) or equivalent
Minimum 1 year of customer service experience
Must be able to communicate clearly and professionally in English, both verbally and in writing, ability to speak French or another language considered an asset
Previous Front Desk experience preferred
Must be computer literate, with the ability to learn new systems
Must possess an outstanding level of customer service, be punctual, and well-organized
Must have excellent organizational skills and attention to detail
Must be a team player and have excellent communication skills
Ability to use sound judgement in day-to-day activities and decision making
Must possess the ability to communicate effectively within a diverse team environment
Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
Must be flexible to work morning, afternoon, or evening shifts as well as weekends and holidays

Why Join Us?

Earn an hourly rate of $20.00
Join a supportive team that values your skills, dedication, and growth.
Advance your career through hands-on experience and clear development opportunities.
Be part of a reputable hotel known for delivering exceptional guest service and quality.
Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
Create meaningful, memorable experiences for guests from all over the world.

At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Pay: $20.00 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Paid time off

Work Location: In person

Apply Now

Refine Your Search

guest service jobs in kingston, on

Guest Service Representative

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Manager on Duty

Assistant Banquet Manager

Property Administrator

Assistant Food and Beverage Manager

Bistro Server/Banquet Server

Salary! Cook & Serve & Room-Service & Dishes. Year-Round. Luxury Muskoka Resort, ON.

Seasonal Server (Thirsty Bear Kitchen & Bar) Relocate to Waterton, AB

Shift Supervisor

Hostess/Host - Relocate to Waterton, Alberta (Seasonal)

Seasonal Bartenders (Thirsty Bear Kitchen & Bar) - Relocate to Waterton, AB

Seasonal Server (Lakeside Chophouse) Relocate to Waterton, AB

Team Member

Seasonal Bartenders (Lakeside Chophouse) Relocate to Waterton, AB

Housekeeper/Room Attendant

Food Services Manager

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