Markham, On Managers & analysts Jobs – 810 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Instrumentation & Monitoring Project Manager
GIP Construction Engineering —Toronto, ON
- Full-time
- Engineering
- Bachelor's
- Construction experience
Quick apply
Sales Trainer I - AI Platform
TP Canada —Toronto, ON
- $51,000 a year
- Full-time
- Sales
- Public speaking
- English
- Dental care
- Tuition reimbursement
Sr. Leasing Manager
SmartCentres —Vaughan, ON
- $110,000–$145,000 a year
- Full-time
- Bachelor's
- AI
- Business
Quick apply
Senior Analyst, Development Analytics & Capital
Choice Properties —Toronto, ON
- $78,120–$107,415 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Senior Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Senior Financial Analyst – Vehicles & Consolidation
Toyota —Scarborough, ON
- $89,100–$117,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
- Dental care
- Paid time off
Manager, Product Strategy Analyst
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
Analyst, FP& A & Continuous Improvement
SmartCentres —Vaughan, ON
- Full-time
- Finance
- Bachelor's
- No university degree
Quick apply
12d
Operations Controller (Internal/Operations Audit)
Vaco by Highspring —Woodbridge, ON
- $125,000–$145,000 a year
- Microsoft Word
- English
- Travel
- Dental care
- Vision care
Quick apply
2d
Director, Business Strategy
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Bachelor's
- No university degree
- Recruiting
Senior Specialist, Data Modeler (Microsoft
Vale —Toronto, ON
- $119,000 a year
- Azure
- Computer Science
- Engineering
- Dental care
Privacy Compliance Manager
IVARI —Toronto, ON
- $96,000–$132,000 a year
- Full-time
- Analysis skills
- Project management
- Communication skills
- Dental care
Quick apply
Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Operations Manager
Activo Inc. —Markham, ON
- $85,000–$110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
Quick apply
Senior Manager, Customer Resiliency Strategy and Analytics
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's
- Recruiting
Product Support Analyst
CMiC —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Bachelor's
- Wellness program
- Dental care
Quick apply
Fraud Lead (12-month contract)
Rakuten Kobo —Toronto, ON
- Weekends as needed
- Hybrid work
- SQL
- Analysis skills
- Python
- Flexible schedule
Data Analyst, Credit Risk Management Department
Industrial and Commercial Bank of China (Canada) —Richmond Hill, ON
- Temporary
- Computer Science
- English
- Finance
- Disability insurance
- Dental care
Quick apply
Manager, Data Analytics
Moneris Solutions —Toronto, ON
- $118,000–$154,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Profit sharing
- Paid time off

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

managers & analysts jobs in markham, on

Manager, Service Desk

Instrumentation & Monitoring Project Manager

Sales Trainer I - AI Platform

Sr. Leasing Manager

Senior Analyst, Development Analytics & Capital

Senior Manager, Corporate Strategy Analysis

Senior Financial Analyst – Vehicles & Consolidation

Manager, Product Strategy Analyst

Analyst, FP& A & Continuous Improvement

Operations Controller (Internal/Operations Audit)

Director, Business Strategy

Senior Specialist, Data Modeler (Microsoft

Privacy Compliance Manager

Manager, Corporate Strategy Analysis

Operations Manager

Senior Manager, Customer Resiliency Strategy and Analytics

Product Support Analyst

Fraud Lead (12-month contract)

Data Analyst, Credit Risk Management Department

Manager, Data Analytics

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