Metro Vancouver Regional District, Bc Service desk lead Jobs – 223 Openings This Week

Service Desk Lead
Concert Properties LTD. —Vancouver, BC
- $90,000–$110,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
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IT Specialist
Nurse Next Door —Vancouver, BC
- From $70,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Project management
Quick apply
Senior Electrical Estimator
Kato Electrical Inc —Vancouver, BC
- $90,000–$140,000 a year
- Full-time
- Project management
- Electrical experience
- Construction experience
- Profit sharing
- Dental care
Quick apply
Dental Administrator
Caulfeild Dental Centre —West Vancouver, BC
- $30–$40 an hour
- Part-time
- Bachelor's
- Front desk
- In-person
- Dental care
- Vision care
Quick apply
12d
Junior Food Service Sales Representative
Legends Haul —Vancouver, BC
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Dental care
- Paid time off
Quick apply
Lead Concierge
LMS 4650 Escala Strata Corporation —Vancouver, BC
- $31–$34 an hour
- Full-time
- Hotel
- Supervising experience
- Front desk
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5d
Food & Beverage Manager ( Relocate to Port Hardy, B.C)
Kwalilas Hotel —British Columbia
- $68,000–$74,500 a year
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Wellness program
Quick apply
Senior Infrastructure & Security Alanlyst
InsureLine Brokers Inc. (Head Office) —Port Coquitlam, BC
- $80,000–$100,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- English
- Dental care
- Paid time off
Quick apply
1d
Production Team Lead
ShareWares —Vancouver, BC
- $24–$26 an hour
- Weekends as needed
- Microsoft Excel
- Heavy lifting
- Driving
Quick apply
Night Audit Supervisor
The Westin Wall Centre, Vancouver Airport —Richmond, BC
- $30.25–$33.60 an hour
- Full-time
- English
- Hotel
- Front desk
- Dental care
- Employee assistance program
Quick apply
Public Relations / Business Assistant
Vasto Builders Inc. —Burnaby, BC
- $43,000–$50,000 a year
- Full-time
- Marketing
- Social media management
- Customer service
- Mileage reimbursement
- Dental care
Quick apply
Real Estate Agent
One Percent Realty Ltd. Brokerage —British Columbia
- $60,000–$400,000 a year
- Part-time
- Bilingual
- Sales
- Customer service
- Work from home
- Flexible schedule
Quick apply
IT Service Lead
Kandor Management —Burnaby, BC
- $60,000–$80,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Communication skills
Quick apply
8d
Gym Manager
DCS —Vancouver, BC
- $25–$30 an hour
- Part-time
- Sales
- Customer service
- In-person
Quick apply
Video Journalist (Iqaluit)
Aboriginal People's Television Network Incorporated —Vancouver, BC
- $63,954.60–$87,163.56 a year
- Full-time
- Bilingual
- Microsoft Excel
- English
- Relocation assistance
- Dental care
Quick apply
IT Analyst
Sustainable Produce Urban Delivery Inc. —Burnaby, BC
- $65,000–$75,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Windows
- Supervising experience
- Bachelor's
Quick apply
13d
Licensed Real Estate Agent - Admin and Sales Agent Role
Remax —Vancouver, BC
- $50,000–$150,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- English
- Administrative experience
Quick apply
Manager, Quality Insights and Analytics (Furniture)
Article —Vancouver, BC
- $115,000–$140,000 a year
- Full-time
- Hybrid work
- Dental care
Quick apply
Operations Specialist
Harry Rosen Inc. —Vancouver, BC
- From $21.64 an hour
- Full-time
- Inventory management
- Merchandising
- Communication skills
Quick apply
2d

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service desk lead jobs near metro vancouver regional district, bc

Service Desk Lead

Concert Properties LTD.
Vancouver, BC

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Job details

$90,000–$110,000 a year

Qualifications

Computer science
ITIL Certification
Microsoft Outlook
Computer Science
Incident management
Change management
Computer networking
SharePoint
Leadership
Communication skills
Information Technology

Full job description

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

We develop, own and manage rental apartments; develop condominium homes; and develop, acquire and manage industrial and office properties. Since 1989, we’ve grown to over $6.6 billion in assets under control.

Position Summary

The Service Desk Lead directly leads Concert's Service Desk Analysts and is responsible for the quality, consistency and continuous improvement of day-to-day IT service delivery. The role owns the day-to-day execution, team discipline, escalation quality and continuous improvement of service desk operations, while contributing to the broader Service Excellence maturity roadmap. This is a player-coach role combining direct team leadership with hands-on involvement in incident resolution, SLA adherence and service improvement.

Key Responsibilities

Incident, Problem, Knowledge & Change Management

Own the day-to-day execution of incident management — ensuring service desk tickets are triaged, prioritized, routed and resolved within defined SLA targets.
Drive First Contact Resolution (FCR), ensuring incidents reported to the service desk are resolved during first interaction without escalation where appropriate and within defined SLA targets.
Lead problem management discipline: identify recurring incident patterns, facilitate root cause analysis and drive resolution to prevent recurrence.
Support change management processes — ensuring service desk awareness of upcoming changes, coordinating communications and capturing post-change issues.
Act as the service desk's primary champion for ITSM process adherence, ensuring ticket workflows, queues, SLAs and escalation paths are followed.
Champion knowledge capture within Service Desk: create, curate, and maintain knowledge articles that enable self-service resolution and reduce repeat contacts and in accordance with the knowledge standards.
Ensure ticket data quality — accurate categorization, priority assignment and resolution notes — so that operational reporting is reliable and decision-grade.

Incident Escalation & Resolution Management

Own escalation paths — ensuring that incidents requiring Tier 1/2/3 support are escalated clearly, with full context, to infrastructure, security or platform teams.
Coordinate incident resolution with other teams on incidents that cross portfolio boundaries, maintaining ownership of the employee experience end-to-end.
Act as the primary operational interface with external IT vendors and third-party service providers to ensure prompt resolution of complex or warranty-backed technical issues.

SLA & Operational Performance

Track, monitor, report and continuously improve the service desk SLA adherence.
Contribute data and insights to the monthly Service Operations Review, providing clear, accurate operational health reporting to the senior leadership.
Define, document and maintain Standard Operating Procedures (SOPs) for all service desk processes.
Oversee and manage the physical and digital IT asset lifecycle, including inventory management, deployment logistics for remote/hybrid staff and hardware decommissioning.

Leadership & Development

Lead and develop Concert's Service Desk Analysts, providing day-to-day coaching, performance guidance and structured development support.
Set clear expectations for service quality, SLA adherence and professional conduct — and hold the team accountable with fairness and consistency.
Foster a continuous improvement mindset within the team — encouraging analysts to identify inefficiencies, escalate patterns and contribute to process improvement.
Contribute to analyst scheduling, on-call rotation planning and coverage during absences or peak demand periods.

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this role.

Required Knowledge & Skills

Required

Degree, diploma, or equivalent experience in Information Technology, Computer Science or a related field.
Minimum 4–6 years of IT service desk or end-user support experience, with at least 2 years in a lead, senior or supervisory capacity.
ITIL Foundation certification required; ITIL Practitioner or higher is a strong asset.
Demonstrated experience leading a service desk team — setting expectations, coaching analysts and delivering measurable SLA improvement.
Strong working knowledge of ITSM processes: incident management, problem management, change management and asset/configuration management.
Strong hands-on ITSM experience: ticket management, ticket quality monitoring, dashboard monitoring & interpretation, queue management, knowledge base contribution and reporting.
Experience building or significantly improving SOPs, knowledge articles and service desk runbooks.
Proven ability to use service desk data to identify patterns, drive root cause analysis and reduce recurring incidents.
Windows endpoint troubleshooting — hardware, software, networking and identity.
User lifecycle management: account provisioning, access requests, MFA and password reset workflows.
Basic networking and troubleshooting — sufficient for effective Tier 1/2 triage and escalation.
Ability to build and interpret service desk dashboards and reports in ITSM — translating operational data into clear, decision-grade summaries for senior leadership.
Comfort with defining and tracking KPIs and SLA metrics and presenting service performance trends to non-technical stakeholders.
Exceptional stakeholder management and communication skills, with a proven track record of handling high-pressure escalations (including executive/VIP support).

Preferred

Experience configuring or contributing to ITSM self-service portals, virtual agents or knowledge-base-driven deflection workflows.
Familiarity with Microsoft 365 environment: Exchange/Outlook, Teams, SharePoint, OneDrive.
Familiarity with endpoint compliance, device enrolment and basic configuration management.
Familiarity with AI productivity tools.

Join the Concert Properties team in building a people-first future.

Concert Properties is proud to have been named a BC Top Employer from 2021-2025!

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision—building resilient, inclusive and sustainable communities. Our success is powered by a passionate, talented team that values a collaborative culture, a desire for excellence and a willingness to give back. We support our team members and offer competitive pay, comprehensive benefits and perk programs that promote employee health and wellness.

At Concert Properties, we value diversity, equity and inclusion and are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applications from all qualified job seekers. The posted salary range is reflective of the qualifications and experience we are looking for in a candidate to fill this opportunity; however, applicants with all levels of experience are welcome to apply. Please be advised that only short-listed candidates will be contacted.
We are pleased to partner with Affinity Recruiting in identifying the Service Desk Lead.

To explore this opportunity further, APPLY HERE.

Thank you for your interest in Concert Properties.

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Refine Your Search

service desk lead jobs in metro vancouver regional district, bc

Service Desk Lead

IT Specialist

Senior Electrical Estimator

Dental Administrator

Junior Food Service Sales Representative

Lead Concierge

Food & Beverage Manager ( Relocate to Port Hardy, B.C)

Senior Infrastructure & Security Alanlyst

Production Team Lead

Night Audit Supervisor

Public Relations / Business Assistant

Real Estate Agent

IT Service Lead

Gym Manager

Video Journalist (Iqaluit)

IT Analyst

IT Supervisor

Licensed Real Estate Agent - Admin and Sales Agent Role

Manager, Quality Insights and Analytics (Furniture)

Operations Specialist

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