Job Type: Regular, Full-Time
Department: ITS Infrastructure and Data Centre Operations
Location: 7750 Hurontario Street, Brampton, ON
Are you an ambitious and highly motivated specialist with experience in configuration, installation, support, and lifecycle management of audio/video (AV) technology and solutions? Are you looking to make the next step in your career? If so, apply below and join Peel Regional Police – one of Canada’s most progressive police services!
As a Specialist – Intermediate Audio Visual within our ITS Infrastructure and Data Centre Operations Department, you will be responsible for assisting in the configuration, installation, support and lifecycle management of audio/video (AV) technology and solutions across Peel Regional Police. This includes fixed and mobile video interview solutions, meeting room video conferencing systems, IPTV and in-building paging systems. Working closely with the Senior AV Specialist and cross-functional teams, including IT operations, Security Operations Services, and Facilities, they ensure the reliable and efficient operation of AV systems. They also participate in administrative duties such as gathering vendor quotes and maintaining asset inventory.
What will your typical day look like?
· Assists with the configuration, installation, and support of audio/video solutions and equipment such as interview recording systems, IPTV, videoconferencing systems, RTID video systems, and AV presentation systems, under the guidance of senior staff.
· Monitors and responds to support calls in the AV queue, providing first and second-line resolution and escalating complex issues to the Senior AV Specialist or vendor support as required.
· Participates in troubleshooting of video solutions and systems and contributes to support call statistics and service-level reporting.
· Provides assistance to Security Operations Services on CCTV video systems, as required.
· Assists in the deployment of meeting room AV systems and supports the operation of automation and related software that controls the rooms. Assists in the configuration and support of fixed in-building paging systems.
· Configures and assists with programming of AV equipment such as Q-SYS DSP, Crestron controllers, Shure microphones, cameras/encoders, and BrightSign media players, with oversight from senior staff.
· Installs and supports Cisco Webex Room Kit installations and assists with integration into other meeting room technologies. Assists with Webex Control Hub administration and provides end-user support for Webex.
· Maintains Appspace accounts and assists end-users with Appspace functionality and training.
· Configures and maintains equipment for PRPTV systems. Maintains 911 reader boards and status displays.
· Provides support for high-profile events such as the Emergency Operations Centre (EOC) and news conferences, under the direction of the Senior AV Specialist.
· Maintains architectural and as-built documents, including Visio diagrams of completed systems, and updates documentation following installations and changes.
· Supports the implementation of established video standards, guidelines, policies, and procedures for related systems.
· Researches emerging technology and assists in evaluating new video hardware/software and security monitoring solutions; provides input to senior staff for recommendations.
· Participates in vendor information sessions and maintains current knowledge of trends in technology.
· Performs physical inventory and catalogues assets and equipment related to this position; assists with gathering vendor quotes and tracking equipment for support renewals.
· Provides technical assistance and consulting on AV-related portions of technology projects under the direction of senior staff; compiles appropriate business and technical documentation.
· Mentors junior staff and assists with the training of end-users on AV equipment.
· Participates in on-call rotation and provides after-hours, weekends, or holidays support as IT Infrastructure operational needs require.
· Performs additional duties as assigned.
Enough about us, let's talk about you
You are someone with:
· A University Degree or College Diploma in Computer Science, Computer Engineering, Information Technology, Audio/Visual Production, or equivalent related field; or an equivalent combination of education and experience.
· One or more of the following certifications in the AV field is required:
o Avixa Certified Technology Specialist (CTS).
o Crestron Technical Institute – CTI-P101 or CTI-P201.
o Cisco Certified Network Associate (CCNA) or CCNP Collaboration.
o Q-SYS Level 1 or equivalent.
· A minimum of three (3) years of hands-on experience in the configuration, installation, and support of audio/video systems (AV) and related equipment.
· Demonstrated working knowledge of hardware and software applications pertinent to the function, including AV control systems (e.g., Crestron, Q-Sys), videoconferencing platforms (e.g., Cisco Webex, Zoom, Microsoft Teams), and digital signage (e.g., Appspace, BrightSign).
· Working knowledge of Analog and Digital AV technologies including audio mixers and video distribution systems.
· Working knowledge of IP networking concepts (TCP/IP, VLANs) as they relate to AV systems.
· Working knowledge of InformaCast or comparable paging systems is considered an asset.
· Working knowledge of CCTV video systems is considered an asset.
· Working knowledge of electronics components and soldering, and in assembling various connector types (e.g., RJ-45, BNC, F-connectors).
· Demonstrated planning, organizational and time-management skills.
· Demonstrated analytical, research, and problem-solving skills.
· Effective written and oral communication and interpersonal skills with the ability to provide clear instruction and customer service to internal clients.
· Valid Ontario Driver’s Licence (Class G) with full driving privileges.
What we offer
The salary range for permanent, full-time position is $65,331.00 to $102,470.00 per annum. Please note that this vacancy is a newly budgeted position. Peel Regional Police offers a highly competitive compensation package; applicants will be considered for the top end of the range ($89,661.00 - $102,470.00) based on experience.
This position DOES NOT allow for remote working arrangements.
What’s in it for you
· A comprehensive Total Rewards Program including 100% employer-paid health, dental & insurance premiums for full-time employees (For Regular, Full-time Vacancy only)
· A comprehensive Total Rewards Program including employer-paid health, dental & insurance premiums offered semi-annually (For Temporary, Full- Time vacancy only)
· OMERS Pension Plan
· Excellent career development and access to a variety of job opportunities
· Tuition reimbursement for professional development
· Free on-site learning/training programs
· Work-life balance programs & services
· Hybrid remote working arrangements
· Wellness protection for you and your family
· State-of-the-art fitness facilities
· Work in a dynamic, collaborative, progressive, and high-performing service!
About us
Peel Regional Police is the second-largest municipal police service in Ontario and the third largest in Canada, serving more than 1.5 million residents across Brampton, Mississauga, and Toronto Pearson International Airport. With more than 2,800 police officers and over 1,200 civilian employees, Peel Regional Police is dedicated to meeting the needs of its communities and supporting the health and well-being of all members. Recognized as one of the most progressive, innovative, and inclusive police services in the country, Peel Regional Police remains committed to its vision: A Safer Community Together.
The next step is yours!
Qualified persons should apply online at www.peelpolice.ca, referencing Job ID #500957 (Regular, Full-Time vacancy) by Friday, July 31st, 2026, by 10:59PM. Shortlisted applicants will be contacted via email. Check your inbox regularly, including junk mail. No agency contact and/or referrals, please.
Disclaimer: Peel Regional Police does not utilize Artificial Intelligence (AI) during any stages of the recruitment process.
Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.
Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.
As an equal opportunity employer, Peel Regional Police is dedicated to fostering an inclusive and accessible work environment and committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform Recruitment and Staff Support of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
Pay: $89,661.00-$102,470.00 per year
Work Location: In person
