Mississauga, On Helpdesk tier 1 support Jobs – 3 Openings This Week

IT Helpdesk Support (Tier 1/2)
i3 Solutions Inc. —Mississauga, ON
- $50,000–$65,000 a year
- Overtime
- Microsoft Office
- Presentation skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
Technical Support Representative, Tier 1
Beanfield Technologies Inc. —Toronto, ON
- $23–$25 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply

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IT Helpdesk Support (Tier 1/2)

i3 Solutions Inc.
Mississauga, ON

Quick apply

Job details

Permanent | Full-time
$50,000–$65,000 a year

Qualifications

LAN
Microsoft Exchange
Microsoft Office
Presentation skills
Bachelor's
CompTIA Network+
Computer networking
Organizational skills
Active Directory
CompTIA A+
Driving Licence
Help desk

Full job description

Responsibilities include but are not limited to:

Monitoring/Resolution of issues relating to back-ups, server functionality, websites and other IT support systems
Teach clients the advantages and features of more advanced tools by i3 Solutions Inc.
Resolve end-user IT issues (i.e. password reset, software questions, PC hardware problems, server problems, Internet connectivity, configurations, and etc.)
Provide one-on-one end-user support and problem resolution via telephone, email, and/or other vehicles of communication
Perform in-person, onsite repairs of hardware, printers, and other peripherals
Diagnose and resolve escalated network issues (i.e. LAN access and equipment issues)
Recognize and escalate deeper and more complex issues to Tier 3 Support Technician or Development.
Testing functionality of Panacea™, hardware repairs, and network
Assist PC and network technicians by troubleshooting software, hardware, and network issues
Install network interface cards, hubs, switches, network cabling, and etc.
Participate in moves, adds, and changes to network and systems access for new, departing, and/or promoted/demoted employees
Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
Prioritize work orders/help desk tickets according to severity
Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements
Attend and/or conduct training sessions for end-users; create training materials for end-users (i.e. FAQ sheets) and document any processes
Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs
Compile, maintain, and file all repair records, reports, and other documents as required
Research, resolve, and respond to complex questions received via email, telephone calls, callbacks, and/or escalations
Partner with outside vendors and internal IT staff to coordinate seamless support of infrastructure
Manage projects as needed with guidance from senior team members and management
Maintain inventory of end-user hardware using hardware database in a timely and consistent manner
Maintain inventory of software licenses
Responsible for keeping IT storage area well organized
On-call rotation required. Must have Internet access from home. Required to carry a cell phone during business and off hours
Perform and assist with disaster recovery operations, as necessary
Perform other duties as necessary (i.e. internal hardware issues, inventory management)

Qualifications:

College degree in technical field required, university degree considered an asset, or an acceptable combination of education and relevant experience
COMPTIA A+/Network+ or 1+ years of direct work experience in a Support Technician capacity
Always maintain a high degree of professionalism, courteousness, and friendliness
Business-oriented mindset
Ability to explain technical concepts and theories to non-technical audiences
High degree of resourcefulness, flexibility, and adaptability
Multi-tasking, organizational skills, and management of priorities
As a growing company, responsibilities will increase over time
Must have the ability to manage workload independently
All Windows environments
Microsoft Office Suite
Email servers (Microsoft Exchange primarily, both local and in the cloud)
Active Directory
Must be able to create/modify user accounts
Must be able to manage user accounts, both in AD and Group Policy

Work Conditions

Travel within GTA is required, must have use of a vehicle
Comfortable with demoing software in small group presentation setting.
Ability to physically inspect and move equipment
Able to lift at least 50 lbs.
Overtime as required
On-call required

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Experience:

Technical Help desk: 3 years (required)
Computer networking: 3 years (required)
Active Directory: 3 years (required)

Licence/Certification:

driver's license (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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helpdesk tier 1 support jobs in mississauga, on

IT Helpdesk Support (Tier 1/2)

Technical Support Representative, Tier 1

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