Montréal, Qc Customer service manager Jobs – 372 Openings This Week

Manager, Customer Experience
Via Rail Canada —Montréal, QC
- $79–$93 an hour
- Weekends as needed
- Bilingual
- English
- Microsoft Office
Area Sales Manager
Food Safety Alliance —Montréal, QC
- $75,000–$110,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Mileage reimbursement
- Dental care
Quick apply
Regional Sales Manager / Directeur régional des ventes (Bilingual (French/English)
Mondo Payments Inc. —Westmount, QC
- $100,000–$150,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
- Mileage reimbursement
- Commuter benefits
Quick apply
Territory Sales Manager
Influence Marketing —Montréal, QC
- $50,000–$54,000 a year
- Full-time
- Bilingual
- Sales
- English
- Mileage reimbursement
- Dental care
Quick apply
Customer Success Manager / Responsable de la réussite client
Insurity —Montréal, QC
- $65,000–$1,109,000 a year
- Remote
- Microsoft Powerpoint
- Data analysis skills
- English
- Paid time off
- Work from home
14d
Gérant(e) de Répartition / Dispatch Manager
Simard Transport —Lachine, QC
- Full-time
- Bilingual
- Management
- English
- Profit sharing
- Wellness program
Quick apply
Territory Sales Manager
Influence Marketing —Montréal, QC
- $50,000–$54,000 a year
- Full-time
- Sales
- Mileage reimbursement
- Dental care
Quick apply
Directeur(trice) de restaurant/Restaurant Manager - Responsable de bar/Bar Manager
Lucille's —Montréal, QC
- $65,000–$125,000 a year
- Weekends as needed
- Bilingual
- Bar
- Management
- Store discount
Quick apply
Directeur des Ventes | Sales Manager
Harry Rosen Inc. —Montréal, QC
- Full-time
- Sales
- Leadership
- Retail sales
Quick apply
Lead Generator - Office Downtown Montreal
Digitech Payments —Montréal, QC
- $18–$24 an hour
- Full-time
- Sales
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Manager, Digital Payments & Field Operations
Indigo Park Canada —Montréal, QC
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Home Financing Lending Manager - Montreal or Quebec city
Scotiabank —Montréal, QC
- English
- Bachelor's
- Organizational skills
4d
Industrial Sales/Account Manager
AH Group —Montréal, QC
- $75,000–$80,000 a year
- Day shift
- Bilingual
- CRM software
- Sales
- Dental care
- Paid time off
Quick apply
Events Sales Manager
3 Monkeys —Montréal, QC
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
Quick apply
4d
Lead Generation Specialist - Sales Development Representative (Opener) – Full Time
Procera Solutions —Westmount, QC
- $18–$24 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
Sales Lead Generator
Paizer —Montréal, QC
- $18–$26 an hour
- Full-time
- Customer service
- In-person
- Dental care
Quick apply
Account Manager, Mobility - Quebec (Field-Based)
Solutions 2 GO —Montréal, QC
- Full-time
- Remote
- Bilingual
- Sales
- Marketing
Quick apply
4d
Directeur / Directrice de magasin - Store manager
Corbeil Électroménagers —Lasalle, QC
- Weekends as needed
- Computer science
- Sales
- Customer service
- Store discount
- Disability insurance
Quick apply
Bilingual Territory Account Manager
Waterford Executive —Montréal, QC
- $90,000–$100,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Wellness program
- Disability insurance
Quick apply
Account Manager / Chargé(e) de Compte – Base + Commission
Tootsi Impex —Saint-Laurent, QC
- $65,000–$85,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Store discount
- Dental care
Quick apply

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customer service manager jobs near montréal, qc

Manager, Customer Experience

Via Rail Canada -
Montréal, QC

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Job details

Full-time
$79–$93 an hour

Qualifications

Bilingual
French
English
Microsoft Office
Bachelor's
Communication skills

Full job description

Location:
MONTREAL, Quebec, CA, H3B 4G1

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Reference Number : 1325

Status : Permanent - Full-time

Annual Salary / Hourly Rate : 79 169 - 93 140

Number of positions to be filled : 1

Application Deadline : 07/22/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that comply with safety standards.

In this role, you will be responsible for conducting safety audits, managing team performance, and overseeing boarding operations, ticket handling, baggage management, and supply processes, in order to effectively meet our customers’ expectations.

You will also be involved in managing emergency situations and ensuring that customer concerns are resolved quickly and professionally.

This position, with its varied responsibilities, will allow you to work closely with the Customer Experience team to ensure a safe and positive travel experience for our passengers.

As a front-line leader, you will contribute to a work environment based on healthy relationships, teamwork, and a strong commitment to the health, safety, and success of VIA Rail.

Responsibilities:
Ensures compliance with regulations and policies by conducting regular onboard audits in the Corridor and implementing corrective measures as needed;
Supervises onboard and station activities, ensuring adherence to service standards to guarantee a high-quality, safe, and on-time customer experience;
Coaches employees and manages issues related to the Canada Labour Code, health and safety, and disabilities;
Analyzes customer feedback and survey data to identify required improvements, proposes actions to optimize products and services, assesses risks, oversees safety standards, and identifies training needs;
Manages crews efficiently according to established standards;
Conducts investigations into incidents, accidents, injuries, and rule violations, makes recommendations, and proposes corrective actions;
Leads and oversees projects, ensuring quality and alignment with objectives;
Establishes and maintains strong relationships with stakeholders and coordinates training sessions for front-line staff to reinforce objectives, values, and new initiatives.

Requirements:
Bachelor’s degree in management or a related field;
Minimum of five years of experience in a supervisory role in a unionized environment;
Excellent verbal and written communication skills (English and French);
Proven expertise in customer service with strong knowledge of health and safety;
Good understanding of the Canada Labour Code and human rights legislation;
Knowledge of Unifor collective agreements and Part II of the Canada Labour Code (an asset);
Proficiency in Microsoft Office Suite;
Flexibility and availability to travel and work variable schedules, including weekends and holidays.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

Apply Now

Refine Your Search

customer service manager jobs in montréal, qc

Manager, Customer Experience

Area Sales Manager

Regional Sales Manager / Directeur régional des ventes (Bilingual (French/English)

Territory Sales Manager

Customer Success Manager / Responsable de la réussite client

Gérant(e) de Répartition / Dispatch Manager

Territory Sales Manager

Directeur(trice) de restaurant/Restaurant Manager - Responsable de bar/Bar Manager

Directeur des Ventes | Sales Manager

Lead Generator - Office Downtown Montreal

Manager, Digital Payments & Field Operations

Home Financing Lending Manager - Montreal or Quebec city

Industrial Sales/Account Manager

Events Sales Manager

Lead Generation Specialist - Sales Development Representative (Opener) – Full Time

Sales Lead Generator

Account Manager, Mobility - Quebec (Field-Based)

Directeur / Directrice de magasin - Store manager

Bilingual Territory Account Manager

Account Manager / Chargé(e) de Compte – Base + Commission

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