Montréal, Qc Employee services specialist Jobs – 658 Openings This Week

Employee Services Specialist
Brink's Inc —Montréal, QC
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
14d
Customer Solutions Specialist, Ocean Export
Locher Evers International —Dorval, QC
- From $50,000 a year
- Immediate opening
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Class 1 Rover/Utility driver
Ekkinox —Pointe-Claire, QC
- $90,000–$115,000 a year
- Weekends as needed
- Bilingual
- Dedicated
- English
Quick apply
Director of Product Management, Automotive
Bumper to Bumper —Boucherville, QC
- From $130,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Financial Advisor - Boucherville, QC (12-month contract)
Scotiabank —Boucherville, QC
- Contract
- Sales
- English
- Finance
13d
Door to Door Sales/Field Sales Specialist
MEITUAN CANADA LOGISTICS INC. —Montréal, QC
- From $25 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
Assistant Vice President- Azure Support Specialist
WISSEN TECHNOLOGY PRIVATE LIMITED —Montréal, QC
- Full-time
- Azure
- Computer Science
- DevOps
- Disability insurance
- Dental care
Quick apply
Mortgage Specialist
BMO Financial Group —Brossard, QC
- Full-time
- Sales
- Customer service
- Analysis skills
- Tuition reimbursement
- Life insurance
Class 1 driver Owner Operator
Ekkinox —Pointe-Claire, QC
- Monday to Friday
- Dedicated
- Forklift
Quick apply
Class 1 Flatbed Driver
Ekkinox —Pointe-Claire, QC
- $30.47–$40.00 an hour
- Monday to Friday
Quick apply
Procurement Specialist – HR Services
22nd Century Technologies, Inc. —Montréal, QC
- $60 an hour
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
1d
Class 3 driver
Ekkinox —Pointe-Claire, QC
- $27–$40 an hour
- Day shift
- Bilingual
- English
- Home daily
Quick apply
Class 1 Night switch (Non Designated)
Ekkinox —Pointe-Claire, QC
- $33.62 an hour
- Night shift
- Driving
Quick apply
Technical Support Specialist- Fire Pump Controllers
Tornatech Inc. —Laval, QC
- Full-time
- Hybrid work
- Schematics
- Customer service
- ERP systems
- Designated paid holidays
- Employee assistance program
Quick apply
Bilingual Senior Program Manager - Nurse Practitioner Team Lead
TELUS —Montréal, QC
- $86,000–$136,000 a year
- Temporary
- Remote
- Bilingual
- Google Suite
- Data analysis skills
14d
Class 1 City driver - Day shift
Ekkinox —Pointe-Claire, QC
- $27–$40 an hour
- 12 hour shift
- Local
- Home daily
Quick apply
Specialist Identity & Access Management - SAP Security and Controls
Canadian National Railway —Montréal-Est, QC
- Computer Science
- Bachelor's
- Organizational skills
Talent Acquisition Specialist - Montreal
Infinite Outsourcing Solutions —Montréal, QC
- $45,000–$50,000 a year
- Full-time
- Bilingual
- CRM software
- Up to 50% travel
- Dental care
Quick apply
Investment Advisor
National Bank of Canada —Montréal, QC
- From $59,350 a year
- Full-time
- Bilingual
- English
- Wellness program
- Employee assistance program
6d
Class 1 driver Highway
Ekkinox —Montréal, QC
- Bilingual
- Customer service
- English
Quick apply

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Employee Services Specialist

Brink's Inc -
Montréal, QC

Quick apply

Job details

Permanent | Full-time
14 days ago

Qualifications

Bilingual
French
Customer service
Process improvement
English
Analysis skills
Records management
Bachelor's
Human resources
HRIS
Human Resources
Business
Workday

Full job description

Role Summary

The Employee Services Specialist is an experienced member of the Employee Services team, providing advanced support to employees and managers through a centralized service delivery model. This role independently manages complex HR inquiries and employee matters, provides guidance on HR policies, processes, and programs, and helps ensure a consistent, high-quality employee experience across the organization.

The Specialist acts as a trusted advisor to managers and employees, resolves escalated and sensitive issues, identifies process improvement opportunities, and serves as a subject matter resource for Employee Services team members. The role operates with minimal supervision and partners closely with HR Business Partners, Centers of Excellence, HR Operations, Payroll, and external service providers to deliver effective HR solutions.

Key Responsibilities

Advanced Case Management & Employee Support

Manage a portfolio of complex and escalated employee and manager inquiries across multiple HR disciplines.
Own cases end-to-end, exercising independent judgment to resolve issues efficiently and consistently.
Analyze facts, policy requirements, and business context to recommend appropriate solutions.
Ensure accurate case documentation, timely follow-up, and compliance with established service standards.
Identify trends, recurring issues, and root causes across cases and recommend corrective actions.

Employee Relations & Manager Guidance

Provide guidance to managers on employee relations matters, policy interpretation, performance management, corrective actions, and employee communications.
Conduct intake and fact gathering for employee concerns and workplace issues.
Partner with HR Business Partners on complex employee relations matters while maintaining accountability for case coordination and execution.
Assess risk and escalate sensitive issues appropriately.
Promote consistency and compliance in employee-related decisions and practices.

Employee Lifecycle Management

Support and coordinate employee lifecycle activities, including onboarding, transfers, promotions, organizational changes, leaves, and offboarding.
Resolve complex employee and manager questions related to lifecycle processes and policies.
Ensure all required transactions, documentation, approvals, and system updates are completed accurately and timely.
Serve as a key resource during organizational changes and workforce transitions.

Process Excellence & Continuous Improvement

Identify opportunities to improve service delivery, case resolution effectiveness, and employee experience.
Participate in and lead process improvement initiatives within Employee Services.
Analyze service metrics and case trends to drive recommendations that improve efficiency, quality, and knowledge management.
Contribute to the development and maintenance of standard operating procedures, knowledge articles, and service documentation.
Support testing, implementation, and adoption of new processes, tools, and technologies.

Operational Excellence & Data Governance

Complete and validate HR transactions within Workday and related HR systems.
Ensure employee data, documentation, and case records are accurate, complete, and audit-ready.
Maintain compliance with company policies, regulatory requirements, and data privacy standards.
Support reporting, audits, and data validation activities as needed.

Collaboration & Subject Matter Expertise

Serve as a subject matter resource for Employee Services team members and provide informal coaching and guidance.
Partner with HR Operations, Payroll, Benefits, Talent Acquisition, HR Business Partners, and Centers of Excellence to resolve complex issues.
Support knowledge sharing and capability building across the Employee Services organization.
Contribute to special projects and cross-functional initiatives that enhance the employee experience and service delivery model.

Experience & Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field preferred.
5+ years of progressive experience in HR operations, employee services, HR shared services, employee relations, or human resources.
Bilingualism (French and English) is required for this role to effectively support employees and stakeholders across Canada
Experience managing complex employee and manager inquiries in a high-volume service environment.
Demonstrated experience interpreting HR policies and providing guidance to leaders and employees.
Strong working knowledge of HR systems, case management platforms, and employee records management.
Experience with Workday preferred.
Strong analytical, problem-solving, and decision-making skills.
Exceptional customer service and relationship management capabilities.
Ability to manage competing priorities while maintaining quality and responsiveness.
Experience supporting a global workforce or multi-country environment preferred.

Benefits:

Dental care
Employee assistance program
Paid time off

Application question(s):

Do you have at least 5 years of experience in HR operations, employee services, HR shared services, employee relations, or a related HR function?
Are you fluent in both French and English, with the ability to support employees and stakeholders across Canada in both languages?
Are you currently based in Quebec or the Greater Toronto Area (GTA), or willing to work remotely from one of these locations?
Do you have experience using Workday or a similar HRIS system?
Have you handled complex employee and manager inquiries in a high-volume HR support environment?

Work Location: Remote

Quick apply

Refine Your Search

employee services specialist jobs in montréal, qc

Employee Services Specialist

Customer Solutions Specialist, Ocean Export

Class 1 Rover/Utility driver

Director of Product Management, Automotive

Financial Advisor - Boucherville, QC (12-month contract)

Door to Door Sales/Field Sales Specialist

Assistant Vice President- Azure Support Specialist

Mortgage Specialist

Class 1 driver Owner Operator

Class 1 Flatbed Driver

Procurement Specialist – HR Services

Class 3 driver

Class 1 Night switch (Non Designated)

Technical Support Specialist- Fire Pump Controllers

Bilingual Senior Program Manager - Nurse Practitioner Team Lead

Class 1 City driver - Day shift

Specialist Identity & Access Management - SAP Security and Controls

Talent Acquisition Specialist - Montreal

Investment Advisor

Class 1 driver Highway

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