Job Category: Professional
Hospital Location: Newmarket ON
Job Type: Temporary (Fixed Term), Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $44.68 - $53.11
Why Join Our Team?
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!
About the role:
The Northern York South Simcoe Ontario Health Team is seeking a highly organized, collaborative, and implementation focused leader to support the advancement of the Neighbourhood Health Home model across the NYSS OHT geography. The vision for a Neighbourhood Health Home is an integrated, coordinated network of care providers with collective accountability to provide guaranteed attachment and access to primary care services to every resident of a well-defined geography. The model is intended to strengthen access to team-based primary care, improve attachment pathways for unattached residents, and better connect primary care, interprofessional teams, hospitals, community support services, mental health and addictions, home and community care, public health, paramedicine, and other OHT partners around local population needs.
This role will help move the model from planning into implementation by developing practical workflows, coordinating partner engagement, supporting change management, aligning workstreams to OHT priorities and Ontario Health deliverables, and ensuring the model is operationalized in a way that is clear, measurable, sustainable, and achievable. The successful candidate will be comfortable working in a complex, multi-partner environment where success depends on relationship-building, practical problem-solving, disciplined project management, and the ability to bring structure to emerging work.
What you'll be doing:
Neighbourhood Health Home Implementation
- Support the development and communication of the Neighbourhood Health Home vision
- Support the implementation of the Neighbourhood Health Home model across priority communities, beginning with identified initial geographies and expanding over time.
- Translate the Neighbourhood Health Home vision into a practical implementation plan, including milestones, accountabilities, timelines, risks, and decision points.
- Support the development of hub-and-spoke operating models that connect IPCTs, primary care practices, community providers, hospitals, and OHT partners.
- Develop and document workflows, standard operating procedures, and escalation pathways related to patient attachment, care navigation, referral pathways, and partner integration.
- Help identify which services should be delivered directly through the Neighbourhood Health Home model and which should be accessed through existing OHT partners to avoid duplication.
Alignment with OHT Priorities and TPA Deliverables
- Map Neighbourhood Health Home activities to the NYSS OHT work plan, strategic priorities, and Ontario Health TPA deliverables.
- Ensure implementation activities support key areas such as primary care access and attachment, supported attachment, chronic disease prevention and management, ALC/Home First, cancer screening pathways, care navigation, and population health planning.
- Support the development of clear deliverables, outputs, and performance indicators that demonstrate progress without overcommitting beyond the OHT's direct control.
- Work with OHT leadership to ensure the model is positioned as the operating structure to advance existing priorities, rather than as a separate or competing initiative.
Partner and Primary Care Engagement
- Build and maintain strong relationships with primary care providers, PCN members, hospitals, community providers, and other OHT partners.
- Support engagement with physicians, nurse practitioners, interprofessional primary care teams, family health teams, community health centres, and other primary care partners.
- Coordinate meetings and working sessions with partners to define roles, responsibilities, workflows, and implementation requirements.
- Support the integration of OHT network tables and partner organizations into the Neighbourhood Health Home model in a staged and practical way.
- Help identify opportunities for partners to contribute directly to implementation, including care pathways, navigation supports, chronic disease management, patient education, and community-based services.
Access, Attachment, and Navigation
- Support the design and implementation of attachment pathways for unattached residents.
- Work with partners to define how residents can be connected to available primary care, interprofessional supports, screening, and community services.
- Support the development of navigation processes that allow patients to be connected to the right provider, program, or partner based on need.
- Help align attachment work with privacy, consent, data-sharing, and documentation requirements.
- Support short-term operational solutions while also helping to develop longer-term sustainable workflows and infrastructure.
Project Management and Change Leadership
- Lead or support implementation workstreams, including project charters, workplans, timelines, risk logs, issue tracking, and status reporting.
- Facilitate working sessions with internal teams and external partners to move decisions forward.
- Identify dependencies, barriers, risks, and resource needs early, and escalate issues as appropriate.
- Support change management by helping partners understand the model, their role, and the practical changes required to implement it.
- Bring structure, clarity, and momentum to complex work involving multiple organizations and stakeholders.
Measurement, Reporting, and Continuous Improvement
- Work with OHT leadership and partners to define practical measures of progress and impact
- Support reporting related to implementation milestones, attachment pathways, partner participation, workflow development, and service integration.
- Help ensure measurement is meaningful, feasible, and aligned with Ontario Health expectations.
- Support continuous improvement by identifying what is working, what requires adjustment, and where additional partner support is needed.
- Contribute to briefing notes, presentations, updates, and reports for OHT leadership, governance tables, partner meetings, and Ontario Health as required.
What you bring:
- Undergraduate degree in health administration, public health, business administration, social sciences, health sciences, or a related field.
- Master's degree in health administration, public health, business administration, quality improvement, or a related discipline is preferred.
- Minimum 5 years of experience in health system planning, project management, implementation, change management, health care operations, or integrated care delivery.
- Experience working in Ontario's health care system, preferably with primary care, OHTs, hospitals, community care, home and community care, mental health and addictions, or interprofessional team-based care.
- Demonstrated experience supporting complex, multi-stakeholder initiatives from planning through implementation.
- Experience developing workplans, workflows, standard operating procedures, briefing materials, reports, and implementation tools.
- Experience with performance measurement, project reporting, risk management, and stakeholder engagement.
- Knowledge of Ontario Health Teams, primary care access and attachment, integrated care models, and population health planning is considered an asset.
- Project management, change management, Lean, quality improvement, or equivalent certification is considered an asset.
- Strong project management and implementation skills.
- Ability to translate strategy into practical operational plans.
- Excellent facilitation, communication, and relationship-building skills.
- Strong judgment and ability to work through ambiguity.
- Ability to engage physicians, clinical leaders, administrators, community partners, and senior leaders.
- Strong writing skills, including the ability to prepare clear briefing notes, reports, presentations, and workplans.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
- Practical understanding of privacy, consent, information-sharing, and health system accountability considerations.
- Collaborative, solutions-focused, and comfortable working across organizational boundaries.
- Strong attention to detail while maintaining a system-level perspective.
- Primary care transformation or primary care network development.
- lnterprofessional primary care team implementation.
- Integrated care pathway development.
- Community-based health system planning.
- Health system navigation or centralized intake models.
- Population health or equity-informed planning.
- OHT implementation, reporting, or TPA deliverables.
- Hospital-to-community transitions, ALC, Home First, or chronic disease management.
- Partner engagement across health, community, municipal, and social service sectors.
Working Relationships
The Neighbourhood Health Home Implementation Lead will work closely with:
- NYSS OHT Executive Director and OHT team members.
- OHT Co-Chairs and governance leadership.
- Primary Care Council and Primary Care Network partners.
- Southlake Health and Stevenson Memorial Hospital.
- lnterprofessional primary care teams and family health teams.
- Community support service providers.
- Mental health and addictions partners.
- Home and community care partners.
- Public health, paramedicine, municipal, and other community partners.
- Ontario Health and other provincial/regional stakeholders as required.
Key Deliverables
Within the role, the successful candidate will support the development and implementation of:
- Developing and implementing a Neighbourhood Health Home vision and workplan.
- A mapping of Neighbourhood Health Home activities to OHT priorities and TPA deliverables.
- Hub-and-spoke workflow documentation.
- Attachment and supported attachment pathways.
- Partner role clarity and service integration maps.
- Practical SOPs for priority workflows.
- Risk, issue, and dependency tracking.
- Progress updates and briefing materials for OHT leadership and governance.
- Measurement and reporting tools to demonstrate progress and support decision-making.
- Recommendations for scaling the model across additional NYSS OHT communities.
About the NYSS OHT
The Northern York South Simcoe Ontario Health Team brings together health and community partners across Northern York Region and South Simcoe to improve access, coordination, and health outcomes for the communities we serve. The OHT is focused on advancing integrated, team-based care; strengthening primary care access and attachment; improving transitions between hospital and community; supporting chronic disease prevention and management; and building stronger connections across local providers and partners.
The Neighbourhood Health Home model is a key enabler of this work and is intended to create a more coordinated, locally responsive, and sustainable approach to care.
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
Regular and reliable attendance is an expected requirement of this position.
We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.
Use of Artificial Intelligence (AI)
We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.
Health & Safety Workplace Responsibilities
It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Commitment to Diversity and Inclusion
Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.
Anti-Oppression/Anti-Racism at Southlake Health
Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.
Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!
