Company Description:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled
Job Summary:
Reporting to the Director of Catering and Events, A Group Housing Coordinator manages group accommodations, room blocks, and reservations at hotels, resorts. They serve as the central point between large booking clients (corporate groups, tour operators, or event planners) and internal departments, ensuring contractual requirements and guest needs are met seamlessly.
Duties and Responsibilities:
- Building and managing room blocks from tentative status to definite status
- Actualizing all guest room revenue after event
- Weekly projections updated and discussed with clients and events team
- Managing pickup, entering rooming lists, creating online booking links
- Daily correspondence with clients
- Weekly / monthly updates - room revenue with events team
- Use of multiple POS systems including: Delphi, RoomKey, PEP, OnQ, CI/TY
- Excel
What you’ll need as a Group Housing Coordinator:
Experience: 1+ years’ experience in an administrative role preferred
Education: College/University Degree in Hospitality/Tourism or related program is preferred
Other Qualifications:
- 1+ years’ experience in a hospitality or customer service related field
- Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
- Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
- Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
- Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
- Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
- Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
- Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
- Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
- Ability to work in a fast paced, high volume environment and respond quickly to changing needs
- Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our four business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Pay: $19.00-$20.00 per hour
Work Location: In person
