North York, On Call center agent remote Jobs – 28 Openings This Week

Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
- $38,396.49–$60,000.00 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- In-person
- Flexible schedule
Quick apply
Accounts Payable Coordinator
Jonview Canada —Toronto, ON
- $21.50–$22.50 an hour
- Temporary
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
- Disability insurance
- Dental care
Quick apply
4d
Remote Contact Centre Agent: Indigenous Class Action Administration Projects
Deloitte —Toronto, ON
- $19.23 an hour
- Remote
- Customer service
- English
- High school diploma or GED
IVR Developer (Cisco CVP / Java)
Staffmax Staffing and Recruiting —Toronto, ON
- Up to $120,000 a year
- Full-time
- Hybrid work
- Java
- APIs
- Agile
Quick apply
11d
Workforce Management Manager, Customer Support
Fullscript —Toronto, ON
- $90,000–$105,000 a year
- Full-time
- Remote
- Communication skills
- Paid time off
Quick apply
Business Analyst
Connex Telecommunications Inc. —Richmond Hill, ON
- Remote
- Microsoft Excel
- Azure
- DevOps
Quick apply
Director, Travel Agency Partnerships
Upgrade —Toronto, ON
- Weekends as needed
- Remote
- Bilingual
- Spanish
- Customer service
- Dental care
- Paid time off
Quick apply
11d
Large Fleet Workout Analyst
TP Canada —Toronto, ON
- Hybrid work
- Customer service
- Finance
- Presentation skills
- Dental care
Engineering Manager - CX/CCaaS Platform (Remote Canada or Colombia)
Sangoma —Toronto, ON
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
- Dental care
- Paid time off
Quick apply
Product Manager-— Workspace
TTEC Digital —Toronto, ON
- Full-time
- Remote
- Supervising experience
- Analytics
Quick apply
8d
Director, Strategic Accounts
Siena AI —Toronto, ON
- Full-time
- Remote
- Travel
2d

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Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures).
$38,396.49–$60,000.00 a year
Quick apply
Business Analyst
Connex Telecommunications Inc. —Richmond Hill, ON
Assess business requests against Amazon Connect platform capabilities, maximizing out of the box features before proposing custom development.
Quick apply

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call center agent remote jobs near north york, on

Collections - Call Center Manager

Total Credit Recovery Ltd -
North York, ON

Quick apply

Job details

Permanent | Full-time
$38,396.49–$60,000.00 a year

Qualifications

Call center
Microsoft Office
Supervising experience
Communication skills
Negotiation

Full job description

Position Overview

This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collections/Call Centre Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection/Call Centre Manager reports to the department Director.

Responsibilities

Ensure appropriate staffing levels are maintained through scheduling and recruiting: Interview potential candidates; Propose changes of staffing levels to senior management; Propose incentive programs to senior management
Identify training needs by completing and reviewing QA audits: Provide training and coaching geared to improving performance and audit results
Create and maintain department training material
Manage vacation schedules to minimize impacts to productivity
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized
Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation
Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.
Work closely with client(s) and attend required client meetings, presentations, and audits
Assign and clearly communicate goals and standards
Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary
Champion our client’s brand by ensuring professionalism on all interactions and communication
Mentorship of personnel to develop future management candidates
Other duties as assigned

Qualifications

Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures)
Demonstrated history of successful realization of targets (proof may be requested)
Able to work full-time hours with a flexible schedule
Able to work remotely and on-site and occasionally attend local off-site client meetings
Able to solve problems effectively and creatively
Excellent analytical, communication and negotiation skills
High level of professionalism, tact, and empathy
Ability to manage competing priorities and deadlines
Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations
Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.
Must be well-versed with credit and collection practices preferably in an operation oversight capacity
Good working knowledge of MS Office software
Excellent leader and mentor with a high level of integrity and ethics
Must be detailed-oriented and diligent with strong interpersonal skills
Adept at problem solving and asking probing questions
Ability to work in a high pace environment
Ability to achieve performance targets

NOTE: Salary offered will be based on the skills and experience of the individual

We thank applicants for your interest, however, only those selected for an interview will be contacted.

#hp

Pay: $38,396.49-$60,000.00 per year

Work Location: Hybrid remote in North York, ON M2J 4Y7

Quick apply

Refine Your Search

call center agent remote jobs in north york, on

Collections - Call Center Manager

Accounts Payable Coordinator

Remote Contact Centre Agent: Indigenous Class Action Administration Projects

IVR Developer (Cisco CVP / Java)

Workforce Management Manager, Customer Support

Business Analyst

Director, Travel Agency Partnerships

Large Fleet Workout Analyst

Engineering Manager - CX/CCaaS Platform (Remote Canada or Colombia)

Product Manager-— Workspace

Director, Strategic Accounts

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