Oakville, On Alterations customer service representative Jobs – 3 Openings This Week

Bilingual Customer Service Representative
MD Charlton —Mississauga, ON
- $50,000–$60,000 a year
- Full-time
- Bilingual
- Doctoral degree
- Sales
- Dental care
- Paid time off
Quick apply
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- Full-time
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- Customer service
- Analysis skills
4h
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FirstService Residential —Oakville, ON
- $43,680 a year
- 8 hour shift
- Customer service
- Writing skills
- English
Quick apply

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Bilingual Customer Service Representative

MD Charlton -
Mississauga, ON

Quick apply

Job details

Full-time
$50,000–$60,000 a year

Qualifications

Bilingual
French
Doctoral degree
Sales
Customer service
Post-secondary education
English
Research
Communication skills

Full job description

Overview
MDC (M.D. Charlton) is the leading national distributor of tactical and duty equipment for law enforcement, military, security teams, and first responders. We serve as a trusted resource for those in the law enforcement, military, and security sectors across Canada.

Job Title: Bilingual Customer Service Representative

About the Role:

The Bilingual Customer Service Representative serves as the first line of contact for all inbound customer needs and is responsible for providing accurate and helpful information in a timely fashion to expedite the customer experience. In addition, this role supports outbound customer engagement by proactively following up on quotes, leads, and existing accounts to drive sales growth and strengthen customer relationships.

Key Responsibilities:

Deliver outstanding customer service via phone and email by identifying customer needs
Provide customer requested quotes and make recommendations based on product knowledge, specifications and market awareness
Receive, verify and accurately process all order information including price, ship-to address, item numbers, quantity and any alterations, sizing and notes related to the order or customer
Provide information on order status, tracking of shipments, invoices, credits and inventory availability
· Generate and review of back order or open order reports on a biweekly/monthly basis contacting responsible purchaser and providing customer with updates on any orders delayed beyond promise date
Generate, process, and track all territorial RMA or product return / warranty activity following established procedures
Liaise with accounting, purchasing, warehouse and other departments to ensure timely responses to customer inquiries
Research, interpret and communicate product specifications as it relates to customer inquiries
Create demo product inventory orders for support of trade shows and/or field demonstrations
Review preliminary bids or tenders and highlight concerns, dates, product samples and summary
Perpetual responsibility to take the initiative to broaden individual product knowledge
Update customers on new products, upcoming clearance and sales events
Collaborate with outside sales representatives to support territory growth through lead qualification, quote generation, and coordinated account strategy
Support sales initiatives by assisting with outbound outreach campaigns, promotions, and targeted customer engagement
Identify opportunities to upsell or cross-sell complementary products based on customer needs and order history
Document all customer interactions in CRM software
Ensure all potential leads go to the appropriate sales person
Assist with measurement or sizing of clients for clothing and armor

Required Qualifications:

1 to 3 years’ of customer service experience
Excellent written and verbal communication skills
Effective in building and maintaining positive customer relations
Strong attention to detail, accuracy and efficiency
Ability to manage time and prioritize multiple responsibilities
Strong research and problem solving skills
Positive attitude demonstrating the ability to work in a team environment
Bilingualism (French/English) is required
Criminal Record Check
Post-secondary education
Experience in the tactical equipment/uniform industry is an asset

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

Refine Your Search

alterations customer service representative jobs in oakville, on

Bilingual Customer Service Representative

Full Time Key Holder - HUGO Outlet, Halton Hills 1

Live-in Building Superintendent

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