Are you passionate about delivering an exceptional customer experience and supporting a dynamic Sales Team? Join us as a Sales Associate and play a key role in guiding homebuyers through their purchase journey with professionalism and precision.
As a Sales Associate, you’ll work closely with our Sales Consultants to ensure every customer interaction is seamless, informed, and positive. This role blends top-notch customer service, administrative accuracy, and sales process support to create an outstanding homebuying experience.
Does the following describe you?
Passionate about creating exceptional customer experiences
Enthusiastic and eager to learn
Results-driven with a positive attitude
Detail-oriented
Professional and confident
Warm, approachable, and engaging
A collaborative Team player
Why Caivan?
Industry Leading Wages
Paid Operations Shutdown (in addition to Paid Vacation Days, subject to operational requirements)
Complimentary Daily Lunch Program
Company-Paid Health & Dental Coverage
Coordinating Benefits
Life Insurance where applicable
Group Benefits & Perks (including Goodlife & Bell Mobile)
Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
Bi-Weekly Payments directly to your bank account
To be considered for this role, candidates must have:
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A passion & enthusiasm for providing outstanding Customer Service
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A minimum of 2+ years of experience delivering exceptional client service in a customer-facing, in-person role
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Valid Driver’s License and access to a reliable vehicle
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Proficiency with Microsoft Office Suite
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Post-Secondary Education in Sales, Marketing, or a related field is considered an asset
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The ability to stay in Ottawa for 3 months of dedicated in-person training - this is a great opportunity to visit & explore the Nation’s Capital! Travel accommodations & incidentals are included during your time in Ottawa
Exceptional Skills Required
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Customer Service Excellence - You genuinely enjoy helping people. Every customer who walks through the door feels welcomed, heard, and excited to begin their homebuying journey.
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Communication That Connects - Whether you're answering questions in person, over the phone, or by email, you communicate with confidence, professionalism, and warmth.
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Organization & Attention to Detail - You thrive on keeping deals, documents, and timelines organized because you know the little details make a big difference.
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Time Management - You can juggle multiple customers, competing priorities, and changing deadlines without breaking a sweat (or missing a follow-up).
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Growth Mindset - You're eager to learn, embrace feedback, and continuously grow your knowledge of Sales Operations & the homebuilding industry.
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Weekend Warrior - Weekends are when the magic (and the sales) happen - so yes, you’ll be working them
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Bilingual (English & French) - An asset that helps us create an even better experience for more of our customers.
Key Responsibilities
Customer Experience
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Welcome customers and create an exceptional first impression by providing a warm, hospitality-driven experience
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Promptly responding to inquiries (via phone, email, and in person)
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Guide customers through the homebuying process, clearly explaining the following:
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Details of The Agreement of Purchase and Sale (APS)
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Homebuying timelines & key dates
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Documentation requirements
Sales & Administration
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Prepare, review, and coordinate deal packages, APS signing, deposits, and legal documentation
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Maintain accurate CRM, track deal progress, and proactively identify potential issues
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Collaborate with legal, mortgage, and internal Teams to ensure a smooth deal flow and customer journey
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Assist in launching Sales Campaigns and manage lead generation efforts
Operations
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Support Sales campaigns, Lead generation, and stay current on incentives, site plans, inventory, and pricing
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Open, close, and maintain the Sales Floor each day, conduct safety checks, maintain tour-ready displays, restock customer‑facing areas and ensure the space is pristine for visitors
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Maintain refreshment area
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Prepare and serve beverages & light refreshments for every visitor, creating a warm, hospitality‑driven experience
We thank all applicants for their interest. We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.
We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.
This position is available due to a new vacancy.
