Ontario Director patient experience Jobs – 1019 Openings This Week

Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Director, Integrated Care & Experience Hubs & Community Integration
Durham Community Health Centre —Whitby, ON
- $120,000–$132,000 a year
- Weekends as needed
- Nursing
- Master's degree
- Presentation skills
Quick apply
14d
Medical Radiation Technologist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $38.88–$52.13 an hour
- Temporary
- English
- Computer skills
- Dental care
Quick apply
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
13d
Nurse Practitioner
GameDay Men's Health Aurora, ON —Richmond Hill, ON
- $70–$95 an hour
- Part-time
- Medication administration
- Patient care
- In-person
Quick apply
5d
Nurse Practitioner
Norfolk Family Health Team —Simcoe, ON
- $59.00–$65.68 an hour
- Full-time
- CPR Certification
- Nursing
- Microsoft Office
- Designated paid holidays
- Paid time off
Quick apply
Manager, ED & ICU
St. Joseph's General Hospital Elliot Lake —Elliot Lake, ON
- $123,122–$141,525 a year
- Full-time
- Bachelor's
- In-person
- Leadership
- Dental care
- Employee assistance program
Quick apply
Nurse Practitioner (MRP)
Rideau St Lawrence Family Health Team —South Stormont, ON
- From $125,477 a year
- Full-time
- Bilingual
- Nursing
- Bachelor's
- Dental care
- Paid time off
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Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Nurse Practitioner
North Bay Nurse Practitioner-Led Clinic —North Bay, ON
- $127,177 a year
- Full-time
- Bilingual
- CPR Certification
- Nursing
- Dental care
- Employee assistance program
Quick apply
13d
Long-Term Care Executive Director/Administrator (The Grove)
Arnprior Regional Health —Arnprior, ON
- $135,000–$145,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Dental care
- Paid time off
Quick apply
3h
Nurse Practitioner
Kincardine Family Health Team —Kincardine, ON
- $63.59–$68.94 an hour
- In-person
- Leadership
- Paid time off
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Nurse Practitioner
Kincardine Family Health Team —Meaford, ON
- $63.59–$68.94 an hour
- Full-time
- High school diploma or GED
- In-person
- Leadership
- Dental care
- Paid time off
Quick apply
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Aesthetic & Wellness Growth Director
Springview Health and Wellness —Aurora, ON
- $48,202.06–$125,140.09 a year
- Full-time
- Sales
- Customer service
- Sanitation
- Flexible schedule
Quick apply
Occupational Health Nurse - Permanent Part Time
Toronto Grace Health Centre —Toronto, ON
- $45–$54 an hour
- Part-time
- Nursing
- BLS Certification
- Presentation skills
Director, Integrated Care Solutions
Spectrum Health Care —Toronto, ON
- $120,000–$140,000 a year
- Full-time
- Hybrid work
- System design
- Master's degree
- Business
Quick apply
Clinic Director - Nurse Practitioner
Gameday Men's Health Brampton, ON —Brampton, ON
- $80–$110 an hour
- Part-time
- Medication administration
- Patient care
- In-person
- Flexible schedule
Quick apply
7d
Aesthetic Nurse Injector & Part-Time Medical Director | Nurse Practitioner
Bloomfield Beauty Co. —Bloomfield, ON
- $70–$85 an hour
- Part-time
- In-person
- Communication skills
- Flexible schedule
Quick apply
1d
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply

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director patient experience jobs near ontario

Director, Front Desk Experience

Lifemark Health Group -
Toronto, ON

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Job details

Full-time
$110,000–$154,000 a year

Qualifications

Operations management
Customer service
Process improvement
Administrative experience
Change management
Analysis skills
Bachelor's
Front desk
Business
Leadership
Communication skills

Full job description

This is a hybrid position based out of North York @ 243 Consumers Rd or 1 Presidents Choice Circle with travel to various clinics across Canada. You will work 4 days a week in office and 1 day remote.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Front Desk Experience is a key leadership role responsible for driving operations excellence and implementing best practices across all front desk and operations at Lifemark Health Group. This role ensures that customer service, administrative procedures, and overall client experience are consistently high-quality, efficient, and aligned with the company's values and goals. The Director will collaborate with Training Specialists, Customer Care Managers, front-line staff, and corporate leadership to standardize processes, improve efficiency, and enhance client/patient satisfaction.

Key Responsibilities:

Operations Excellence: Develop and implement consistent operational procedures and best practices for front desk operations across all Lifemark Health Group locations, ensuring uniformity and efficiency in processes, including billing and invoicing.
Patient Experience: Lead initiatives aimed at improving the overall client experience, from the moment they arrive at the clinic to their departure. This includes ensuring that all front desk staff provide friendly, professional, and timely service.
Staff Leadership & Development: Manage and mentor front desk managers (CCMs) and staff, fostering a culture of accountability, continuous improvement, and professional development. Facilitate training programs to enhance customer service, operational efficiency, and adherence to company policies.
Process Optimization: Continuously assess and improve workflows, leveraging technology and data to streamline operations and reduce wait times. Proactively identify opportunities to enhance service delivery and operational performance.
Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of front desk operations, including client satisfaction scores, operational efficiency, and staff performance. Use data to drive decision-making and improvements.
Compliance & Quality Assurance: Ensure that all front desk operations comply with Lifemark's policies, procedures, and applicable regulations. Implement quality assurance protocols to maintain high standards of service.
Collaboration with Other Departments: Work closely with clinic leadership, IT, finance, marketing, and data analytics teams to support operational initiatives and ensure cohesive strategies that align with the company's goals.
Client Relations: Serve as a point of escalation for complex client issues, ensuring prompt and satisfactory resolution of complaints or concerns. Build strong relationships with clients to foster loyalty and retention.
Innovation & Change Management: Lead change management initiatives related to front desk and store operations, ensuring smooth transitions when implementing new processes, technologies, or policies.

What we're looking for:

Bachelor’s degree in business administration, healthcare management, or a related field. Advanced degree preferred.
7+ years of experience in operations management, preferably within the healthcare or service industry, with a strong focus on customer service.
Demonstrated success in driving operational improvements and implementing best practices across multiple locations.
Strong leadership and communication skills, with the ability to motivate and manage teams.
Expertise in process improvement, workflow optimization, and performance management.
Experience in change management and the implementation of new systems or procedures.
Proficiency with customer relationship management (CRM) software and office management tools.
Strong analytical and problem-solving abilities, with experience in using data to drive operational decisions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Results-oriented, with a focus on excellence and continuous improvement.
Strong attention to detail and highly organized.
Collaborative and a strong team player.
Client-focused with a passion for delivering high-quality service.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

#LI-NC1

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Refine Your Search

director patient experience jobs in ontario

Director, Front Desk Experience

Director, Integrated Care & Experience Hubs & Community Integration

Medical Radiation Technologist, Moose Factory, ON

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

Nurse Practitioner

Nurse Practitioner

Manager, ED & ICU

Nurse Practitioner (MRP)

Director of Patient Care, Fort Albany, ON

Nurse Practitioner

Long-Term Care Executive Director/Administrator (The Grove)

Nurse Practitioner

Nurse Practitioner

Director of Long Term & Elder Care, Moose Factory, ON

Aesthetic & Wellness Growth Director

Occupational Health Nurse - Permanent Part Time

Director, Integrated Care Solutions

Clinic Director - Nurse Practitioner

Aesthetic Nurse Injector & Part-Time Medical Director | Nurse Practitioner

Director of Infrastructure and Policy, Moosonee, ON

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