Growth Operations Manager
Oxygen Yoga & Fitness Hintonburg
Ottawa, ON
Build and Scale a Modern Wellness Business
Oxygen Yoga & Fitness Hintonburg is seeking a full time Growth Operations Lead to help scale multiple wellness focused business divisions operating under one location.
This is not a traditional marketing position.
This is a hands on operational growth role focused on:
- Membership growth
- Client retention
- Revenue expansion
- Community outreach
- Wellness operations
- Sales conversion
- Brand growth
- Business development
You will help oversee growth initiatives across:
- Oxygen Yoga & Fitness
- Berry Ola Açaí and smoothies
- Upcoming Cold Plunge & Recovery Services
This role is ideal for someone entrepreneurial who wants to help build and scale a modern wellness business into multiple locations over time.
What We Are Looking For
We are not looking for someone who simply posts on social media.
We are looking for someone who understands:
- Sales and conversion
- Client psychology
- Operational systems
- Retention and follow up
- Community engagement
- Revenue growth
- KPI tracking
- Accountability
- Customer experience
- Execution
This role requires someone highly organized, highly proactive, and comfortable taking ownership of growth initiatives across multiple business divisions.
Position Overview
You will work directly with ownership to help build systems and execute strategies designed to significantly scale the business over the next 12 to 24 months.
This role combines:
- Sales
- Operations
- Retention
- Marketing coordination
- Community outreach
- Revenue growth
- Wellness business development
Responsibilities include:
- Tracking leads and conversion systems
- Monitoring trial to membership conversion
- Implementing retention strategies
- Building referral systems
- Coordinating promotional campaigns
- Assisting with front desk accountability
- Community partnerships and outreach
- Event coordination
- Email, text, and call campaigns
- KPI reporting and accountability tracking
- Assisting with operational planning and growth systems
- Reviewing operational performance and business metrics
- Working alongside ownership on growth initiatives and expansion planning
Phase 1: Learning & Operational Development (First 30 Days)
The first 30 days are focused on:
- Learning business systems and operations
- Understanding client behavior and retention
- Learning Mindbody reporting and workflows
- Building KPI tracking systems
- Organizing follow up systems
- Developing segmented growth strategies
- Understanding operational structure and reporting
After the first 30 days, performance tracking and growth targets become active.
In Studio Presence & Operational Involvement Requirement
This is not a remote position.
This role requires approximately 15 to 20 hours per week physically inside the studio environment actively participating in operations and customer interaction.
This includes:
- Front desk and reception shifts (15 Hours Front Service)
- Client interaction and customer experience
- Understanding member behavior and retention
- Assisting with Berry Ola operations (5 Hours Front Service)
- Understanding cold plunge operations and servicing
- Learning and utilizing the Mindbody system
- Observing trial conversion and retention behavior
- Participating in day to day operational flow
Additional weekly hours will be focused on:
- Community outreach
- Lead follow up
- Calls and client communication
- Partnerships and events
- KPI tracking and reporting
- Promotions and campaign execution
- Growth strategy implementation
We believe strong growth strategy comes from direct involvement in the customer experience and operational systems of the business.
Performance & Accountability
This role is highly performance and KPI driven.
The objective of this position is measurable operational growth across memberships, retention, customer engagement, and secondary revenue streams.
This is not a position based solely on hours worked or task completion.
Performance will be evaluated based on measurable operational improvement including:
- Net membership growth
- Retention performance
- Client engagement
- Referral growth
- Berry Ola operational growth
- Cold plunge usage growth
- KPI reporting and accountability
- Operational execution and consistency
The first 30 to 60 days are considered a performance assessment and system implementation period.
This role is designed for someone who wants to help build and scale a business through execution, accountability, and measurable results.
Oxygen Yoga Responsibilities
Your objective is to help execute systems and strategies designed to increase studio memberships by an additional 300 active memberships over time.
Responsibilities include:
- Trial conversion systems
- Membership sales support
- Client retention initiatives
- Referral programs
- Front desk coordination
- Government employee outreach
- Student campaigns
- Local business partnerships
- KPI reporting and tracking
- Community engagement initiatives
You will be expected to track:
- Lead sources
- Trial attendance
- Conversion rates
- Cancellation trends
- Retention performance
- Net membership growth
- Client engagement metrics
Oxygen Yoga Compensation Structure
(Net membership growth above baseline)
Below +20 net memberships/month:
No bonus
+20 net memberships/month:
$500 bonus
+30 net memberships/month:
$1,250 bonus
+40 net memberships/month:
$2,000 bonus
+50 net memberships/month:
$3,000 bonus
Bonuses are based on sustained net membership growth and healthy retention performance.
Additional quarterly retention bonuses may apply based on cancellation reduction and client engagement improvements.
Berry Ola Responsibilities
Berry Ola is a growing wellness focused açaí and smoothie brand operating within the studio.
Your objective is to help scale Berry Ola toward an average of approximately $350/day in sales while improving operational efficiency and customer experience.
Responsibilities include:
- Improving customer experience and workflow
- Increasing post class attachment sales
- Launching promotions and loyalty initiatives
- Assisting with Uber Eats and delivery expansion
- Expanding operational days during peak season
- Building local partnerships and campaigns
- Improving service speed and consistency
- Monitoring operational performance and growth metrics
Berry Ola Compensation Structure
Successful Uber Eats launch:
$500 bonus
Expansion to increased operational schedule:
$500 bonus
Average $350/day sales:
$750 bonus
Average $500/day sales:
$1,500 bonus
Additional performance bonuses may apply based on operational growth and profitability improvements.
Cold Plunge & Recovery Responsibilities
We are launching premium cold plunge and recovery services within the studio.
Your objective is to help grow recurring recovery revenue and increase monthly session usage through:
- Recovery membership campaigns
- Corporate outreach
- Athlete outreach
- Community partnerships
- Promotional campaigns
- Referral systems
- Membership bundling strategies
- Wellness and recovery branding initiatives
Initial operating target:
10 sessions per day at approximately $23/session.
Cold Plunge Compensation Structure
150 monthly sessions:
$250 bonus
250 monthly sessions:
$750 bonus
350 monthly sessions:
$1,500 bonus
Additional incentives may apply based on recurring recovery membership growth and operational expansion.
Compensation Structure
Base Salary
Starting at $35,000 annually plus performance based growth incentives.
Estimated Total Compensation Potential
$50,000 to $85,000+ annually based on successful operational execution and business growth.
Long Term Opportunity
This role is designed for someone who wants long term leadership growth within an expanding wellness business.
Future opportunities may include:
- Multi location oversight
- Expanded operational leadership
- Increased revenue participation
- Growth into senior management positions
Ideal Candidate
This role is ideal for someone who:
- Thinks operationally, not just creatively
- Understands sales and customer psychology
- Is highly accountable and execution focused
- Enjoys building systems and structure
- Understands fitness, wellness, hospitality, or membership based businesses
- Is comfortable speaking with clients and leading initiatives
- Understands social media, Canva, and content creation
- Wants long term growth opportunity within a scaling business
Experience with Mindbody, wellness businesses, hospitality, fitness sales, CRM systems, operational growth, or revenue focused business development is considered a major asset.
Job Type: Full time
Work Location: In person
Location:
Ottawa, Ontario
Pay: $35,000.00-$80,000.00 per year
Benefits:
- Discounted or free food
- On-site gym
- On-site parking
- Store discount
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience using Mindbody or another CRM/membership management platform?
- Have you previously helped grow memberships, customer retention, operational systems, or revenue within a business environment?
- Are you comfortable participating directly in front desk operations, customer interaction, and wellness business operations?
- This role involves community engagement, customer interaction, brand representation, and social media awareness. Please provide your LinkedIn, Instagram, or other public professional/social media profiles as part of your application.
Education:
- Secondary School (required)
Experience:
- management or operational: 3 years (required)
Location:
Work Location: In person
