Ontario It manager Jobs – 437 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Helpdesk Manager
BGBx —Windsor, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
IT Manager
Spirit of Math Schools Inc. —Toronto, ON
- $100,000–$130,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Dental care
- Paid time off
Quick apply
14d
IT Project Manager II
Acosta Group —Mississauga, ON
- $75,000–$95,000 a year
- Full-time
- Remote
- Azure
- Oracle
- PMP
Quick apply
12d
Tech Lead
Tactable —Toronto, ON
- $150,000–$190,000 a year
- Full-time
- Hybrid work
- Azure
- English
- AWS
- Dental care
- Paid time off
Quick apply
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- From $155,000 a year
- Full-time
- Sales
- DevOps
- Engineering
- Disability insurance
- Dental care
Quick apply
IT Client Account Manager
IFDS Group —Toronto, ON
- $81,000–$102,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance program
IT Manager
Superheat —Kincardine, ON
- $80,000–$120,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Manager, IT Governance, Risk and Compliance
Pet Valu —Markham, ON
- $125,000–$135,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Dental care
Lead Consultant - Oracle Fusion HCM - OTL
Infosys —Mississauga, ON
- $96,620–$109,129 a year
- Overtime
- Oracle
- Analysis skills
- Bachelor's
Quick apply
Program Lead- Senior IT Asset Management
Buchanan Technologies —Brampton, ON
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's
- No university degree
- Disability insurance
- Dental care
Quick apply
Lead Consultant - Oracle Fusion HCM - Core HR & Benefits, Talent and Learning
Infosys —Mississauga, ON
- $96,620–$109,129 a year
- Oracle
- Analysis skills
- Bachelor's
Quick apply
Lead Consultant - Oracle Fusion HCM - Payroll
Infosys —Mississauga, ON
- $96,620–$109,129 a year
- Oracle
- Analysis skills
- Bachelor's
Quick apply
Lead Consultant - Oracle Fusion HCM - Core HR, Talent and Learning
Infosys —Mississauga, ON
- $96,620–$109,129 a year
- Oracle
- Analysis skills
- Project management
Quick apply
Lead Microsoft 365 Platform Administrator
Ontario Power Generation —Oshawa, ON
- $2,751.92–$3,227.88 a week
- Full-time
- Computer Science
- Data analysis skills
- Analysis skills
14d
Senior IT Project Manager - Digital Media + Project Management - PMP Is A Must + Audio Visual
Infinite Outsourcing Solutions —Markham, ON
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
CIT Information Security Lead
Perseus Group —Markham, ON
- $115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Profit sharing
- Employee stock purchase plan
Quick apply
12d
Senior IT Manager Data Info Management - Cloud Data Solutions
TD Bank —Toronto, ON
- $115,600–$163,200 a year
- Full-time
- Azure
- DevOps
- SQL
- Paid time off
8d
Salesforce Technical Lead-Financial Services Cloud (FSC)
Staffmax Staffing and Recruiting —Toronto, ON
- $120,000 a year
- Full-time
- Azure
- DevOps
- Bachelor's
Quick apply
4d
Lead Integration Architect
Ontario Power Generation —Oshawa, ON
- $2,751.92–$3,227.88 a week
- Full-time
- Computer science
- Azure
- Computer Science
5d

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

it manager jobs in ontario

Manager, Service Desk

Helpdesk Manager

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IT Project Manager II

Tech Lead

Senior Manager, AWS Technical Support

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IT Manager

Manager, IT Governance, Risk and Compliance

Lead Consultant - Oracle Fusion HCM - OTL

Program Lead- Senior IT Asset Management

Lead Consultant - Oracle Fusion HCM - Core HR & Benefits, Talent and Learning

Lead Consultant - Oracle Fusion HCM - Payroll

Lead Consultant - Oracle Fusion HCM - Core HR, Talent and Learning

Lead Microsoft 365 Platform Administrator

Senior IT Project Manager - Digital Media + Project Management - PMP Is A Must + Audio Visual

CIT Information Security Lead

Senior IT Manager Data Info Management - Cloud Data Solutions

Salesforce Technical Lead-Financial Services Cloud (FSC)

Lead Integration Architect

I want to receive the latest job alerts for it manager in ontario

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